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Date/Time: Tue, 23 Apr 2024 09:49:04 +0000

How to Post a Message for Support

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[2019-11-25 12:54:41] #1 [Go To First Post]
User255315 - Posts: 127
Hi SC, I have a few exchanges activated both from the ICE and CME groups, and I wasn't able to GetSpreads today for certain symbols from the exchanges. Note that GetSpreads is working for certain products but it shows ) records received in some cases. Attached is my message log: SC DTC Delayed Exchange Data \| Connected to server. \| 2019-11-25 07:47:32.546 SC DTC Delayed Exchange Data \| Starting socket receive thread. \| 2019-11-25 07:47:32.546 SC DTC Delayed Exchange Data \| Sending encoding request to server: Binary VLS \| 2019-11-25 07:47:32.546 SC DTC Delayed Exchange Data \| Setting DTC encoding to Binary VLS \| 2019-11-25 07:47:32.796 SC DTC Delayed Exchange Data \| Sending logon request message. \| 2019-11-25 07:47:32.796 SC DTC Delayed Exchange Data \| Received logon response. \| 2019-11-25 07:47:33.484 SC DTC Delayed Exchange Data \| Server Name: SC Realtime Server. \| 2019-11-25 07:47:33.484 SC DTC Delayed Exchange Data \| Server protocol version: 8. Client protocol version: 8 \| 2019-11-25 07:47:33.484 SC DTC Delayed Exchange Data \| Successfully connected. \| 2019-11-25 07:47:33.484 SC DTC Delayed Exchange Data \| Trading is not supported. \| 2019-11-25 07:47:33.484 SC DTC Delayed Exchange Data \| Sent symbols for underlying request to server. Underlying: ZW \| 2019-11-25 07:47:33.484 SC DTC Delayed Exchange Data \| Received symbols for underlying request from server. Underlying: ZW. Count: 0 \| 2019-11-25 07:47:33.765 SC Data - All Services \| Connecting to the data feed for symbols query. \| 2019-11-25 07:47:52.032 SC Data - All Services \| Using username 0 \| 2019-11-25 07:47:52.032 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 10045 \| 2019-11-25 07:47:52.032 DTC Client socket (3) \| Creating socket. \| 2019-11-25 07:47:52.033 DTC Client socket (3) \| Connecting to IP: 8.18.161.133. \| 2019-11-25 07:47:52.033 SC Data - All Services \| Connected to server. \| 2019-11-25 07:47:52.249 SC Data - All Services \| Starting socket receive thread. \| 2019-11-25 07:47:52.249 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-11-25 07:47:52.250 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-11-25 07:47:52.475 SC Data - All Services \| Sending logon request message. \| 2019-11-25 07:47:52.475 SC Data - All Services \| Received logon response. \| 2019-11-25 07:47:52.695 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-11-25 07:47:52.695 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-11-25 07:47:52.695 SC Data - All Services \| Successfully connected. \| 2019-11-25 07:47:52.695 SC Data - All Services \| Trading is not supported. \| 2019-11-25 07:47:52.695 SC Data - All Services \| Sent symbols for underlying request to server. Underlying: CL \| 2019-11-25 07:47:52.695 SC Data - All Services \| Received symbols for underlying request from server. Underlying: CL. Count: 0 \| 2019-11-25 07:47:52.937 SC Data - All Services \| Sent symbols for underlying request to server. Underlying: CB \| 2019-11-25 07:48:10.488 SC Data - All Services \| Received symbols for underlying request from server. Underlying: CB. Count: 5402 \| 2019-11-25 07:48:18.558 SC DTC Delayed Exchange Data \| Sent symbols for underlying request to server. Underlying: KE \| 2019-11-25 07:49:23.592 SC DTC Delayed Exchange Data \| Received symbols for underlying request from server. Underlying: KE. Count: 0 \| 2019-11-25 07:49:23.865 As you can see i can receive the records of 5402 spreads for CB but cannot get the same for any of the remaining like ZW, Cl etc. Please let me know how to resolve this. Thanks in advance.

[2019-11-25 15:47:32] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are looking into this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-25 18:24:31] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can you first update Sierra Chart to the current version: Software Download: Fast Update We will resolve at the end of the day today getting spreads for delayed symbols: SC DTC Delayed Exchange Data \| Sent symbols for underlying request to server. Underlying: KE \| 2019-11-25 07:49:23.592 SC DTC Delayed Exchange Data \| Received symbols for underlying request from server. Underlying: KE. Count: 0 \| 2019-11-25 07:49:23.865 Including ZW. Regarding this: SC Data - All Services \| Sent symbols for underlying request to server. Underlying: CL \| 2019-11-25 07:47:52.695 SC Data - All Services \| Received symbols for underlying request from server. Underlying: CL. Count: 0 \| 2019-11-25 07:47:52.937 So far we are not able to reproduce this. Could you please try again getting the spreads for CL futures. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-26 06:33:51] #4 [Go To First Post]
User255315 - Posts: 127
Thank you its resolved now. I am able to access all spreads.

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