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Date/Time: Fri, 25 May 2018 22:39:25 +0000



Mirus/Zenfire: now with server-side OCO and bracket orders

Support Request:
[2013-12-23 20:58:04]
lukas keller - Posts: 92
https://www.mirusfutures.com/emails/Client_Update_December2013.htm

is the new functionality (server-side OCO and bracket orders) supported when executing trades through Sierrachart?
[2013-12-23 22:31:44]
rwilliams1 - Posts: 211
Just contacted Mirus about this and they say that the third party software providers will have to update their software to reflect the new changes. I was just about to post a heads up for the SC techs in case they were not aware of the new change.
[2013-12-24 01:29:58]
Sierra Chart Engineering - Posts: 60367
Please put no reliance on us to support this. At best, we may add OCO support.

There is a new Zen-Fire API, which is inconsistent with our development policies. Refer to help topic 76:
http://www.sierrachart.com/index.php?l=doc/helpdetails76.html

We did add basic trading support for it but not market data support and whether we do further development is uncertain.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-24 01:30:51
[2013-12-24 02:21:29]
ganz - Posts: 856
SC Support

Why the policy takes place? in order to be reliable?
Server-side managed orders are to bring more reliable setups for traders.
It's really hard to accept the negative answer.

With best regards.
[2013-12-24 02:26:03]
Sierra Chart Engineering - Posts: 60367
We need a non-API-based method to connect to the Zen-Fire system.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2013-12-24 02:39:15]
Sierra Chart Engineering - Posts: 60367
We have to be honest here. Please put no pressure or any reliance on us doing anything more with Zen-Fire. This whole situation with Zen-Fire was completely unexpected. We went out of our way to accommodate the existing users and support the API. We will properly maintain basic trading integration for the time being.

We are stretched beyond reason with supporting another backend trading platform and we have 0% interest in working with an API component. We have nothing at all against Mirus. Mirus just was not familiar with our policy and it is possible at some point they may adopt DTC. This issue is not about Mirus, it is about our available time, our priorities and our policies.

Mirus has not said no to DTC, but they said they do not have time to focus on that now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2013-12-24 02:44:59
[2013-12-24 03:19:20]
rwilliams1 - Posts: 211
SC Support,

I noticed earlier you mentioned it is possible that at best you may possibly add OCO support for the new Zenfire. Since the server side OCO support is probably the most important of the new features, I was curious what the chances are of you adding that one feature? I'm not sure if there are other SC trading brokers that use the Zenfire feed other than Mirus, but it may be useful. Thanks.
[2013-12-24 04:17:02]
Sierra Chart Engineering - Posts: 60367
It is possible we support it now, I need to check with the developer who did this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2013-12-24 05:16:15]
rwilliams1 - Posts: 211
That would be great if it is already supported. Will you be updating this thread in the future to inform customers if it is added?
[2013-12-24 16:27:01]
Sierra Chart Engineering - Posts: 60367
Upon further review of this, I don't think we're going to be supporting OCO at this time. We are struggling with the API, and it is even possible we may even cancel Zen-Fire support. There is a business decision we need to make in the next several days.

As we said, we do not support API components, and disfavor them very strongly. This is not our problem.

In any case we may not even be ready by January 1.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2013-12-24 16:27:43
[2013-12-24 17:35:52]
rwilliams1 - Posts: 211
I understand your decision not to support OCO, it must be a programming nightmare. But I'm hoping to God you at least decide to keep Zen-Fire and do not cancel it. API's aside, it is a great feed and cancelling their feed for many traders would mean having to go through the trouble of closing their accounts and finding/switching brokers to continue using SC.
[2013-12-24 18:56:31]
Sierra Chart Engineering - Posts: 60367
There are no plans to support the market data feed from Zen-Fire. Refer to the following:


The Zen-Fire trading service is providing a new interface method which will be required by January 1, 2014. This is going to be required to be able to use Zen Fire after this date.

Sierra Chart is implementing support for this new interface for trading capabilities. The market data is not supported. The market data will be provided by the new Sierra Chart futures data feed:
http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php

The futures data feed is available for 35 USD per month. You are able to take advantage of the CME exchange fee waiver.

It is our intention to support the basic functionality of the Zen-Fire interface with the exception of market data for engineering and design reasons. If you wish to use the market data provided by Zen-Fire, then you may want to have a look at another application that meets your requirements in this area. As the market data is not supported by Sierra Chart.

We would be happy that you do stay with Sierra Chart, but we will not mention moving to another broker/trading service in order to maintain neutrality. If you are aware that Sierra Chart works with various Trading services, and decide to use another one, then this is your choice, but we will not influence this in any way.

Therefore, if you do not wish to use the Sierra Chart data feed with Zen-Fire, assuming we will be supporting Zen fire to begin with, you can either decide to use another program, which is fine with us, or use another supported trading service.

Also in regards to OCO, CQG does support server-side OCO. Sierra Chart does support CQG at this time. Although we do not have the formal documentation prepared for CQG yet.

For the record, We are not trying to earn more money by not supporting the Zen-Fire data feed. We do not earn anything on the 35 USD. We actually lose a little on that data feed. We do not support the Zen-Fire market data feed because we do not support API components, it is just too difficult to support to many external data feeds, and our own data feed is a high-quality perfect data feed. We did make an exception to support trading, though to accommodate the existing users.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-24 19:03:26
[2013-12-24 22:53:40]
ganz - Posts: 856
Hello SC Support.

As you've said you've contacted BigTick developers so are you able to share some info what exactly BigTick is/supports:
- non-windows platforms?
- non-US exchanges?
- non-US servers?

from http://mirusts.com/technology/bigtick_trading_engine
What is it?
Distributed risk management and order routing.

Thank you.
[2013-12-25 02:32:38]
ganz - Posts: 856
SC Support.

Mirus has not said no to DTC, but they said they do not have time to focus on that now.

In case you are not following your own policy there will be no reason for somebody to accept the policy.

The exceptional functionality, stability and reliability could be the reasons for traders to ask Mirus to support SC.

imho.

With best regards.
Date Time Of Last Edit: 2013-12-25 02:34:27
[2013-12-25 20:26:54]
rwilliams1 - Posts: 211
What about the Rithmic platform. Will you be discontinuing that feed also?
[2013-12-26 10:00:14]
Sierra Chart Engineering - Posts: 60367
- non-windows platforms?
- non-US exchanges?
- non-US servers?
They do have a Linux API. They do support EUREX. Not sure about other non-US exchanges. Not sure about non-US servers.



In case you are not following your own policy there will be no reason for somebody to accept the policy.

The exceptional functionality, stability and reliability could be the reasons for traders to ask Mirus to support SC.
These are good points. Thank you.

Since Sierra Chart already supports Rithmic, we will not be dropping support for it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-26 18:05:34]
rwilliams1 - Posts: 211
If you're interested in working with Bigtick, is there any chance of you guys contacting Mirus to integrate their Bigtick feed into SC to replace the Zenfire feed?
[2013-12-26 18:18:07]
Sierra Chart Engineering - Posts: 60367
Unless they were to adopt DTC, or FIX, there is exactly 0% interest in us working with another proprietary futures data feed. And we mean exactly 0%.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-26 18:18:33
[2013-12-26 19:02:56]
rwilliams1 - Posts: 211
I understand... I only asked because it was mentioned in someone else's post above that you had contacted Bigtick developers.
[2013-12-27 05:26:19]
Sierra Chart Engineering - Posts: 60367
We had no contact with big tick developers. We only have some indirect familiarity with the new Zen-fire system.

The final management decision at this time, is we will not be supporting the Zen-fire in process API component for trading or market data. It was a mistake to have spent time on the trading support. It is firmly against our policy to work with API components. We considered an exception to accommodate the existing users and proceeded along with the exception by doing integration work until we were reminded why we have this policy after working with the Zen fire API. There are not many Sierra Chart Zen fire users overall. At this point, it is up to Zen-Fire to support FIX or DTC which may come at some point in the future. This is what we hope for.

We have communicated our position to the Zen-Fire management. This decision is ours, and it should not be taken negatively towards Zen fire in any way. Although it is no secret, that we do not like API components, to put it kindly, and think they need to go.

We will be supporting the Zen fire API, to verify user has a trading account, so they can take advantage of the CME exchange fee waiver and use the Sierra Chart market data feed. More details will follow.

Another very basic reason for not supporting the API, is that supporting a new trading service ( effectively the case with this new API) is a very significant programming task. In our experience it takes about one year to perfect integration . We have many other higher development priorities and we need to serve the interests of the vast majority of our other users. This is where our obligations are. If a particular backend trading platform, drastically changes their interface, and to something which is not within our policy to support, this is not our problem.

Once again, this decision should not be considered negatively towards Zen-Fire or Mirus. This is simply the situation that has arisen, which is the fault of no one.

By deciding not to support API components, has only been a great leap forward in this industry and for Sierra Chart. Sierra Chart is much more stable and better designed and we are really seeing the benefits of a whole new interfacing model.

The more, we consider this whole concept of API components, the more we realize, just how it makes no sense. This is coming from very competent intelligent developers. The idea of forcing upon another developer, a particular programming model is not neutral. There must be a neutral communications protocol that exist between two parties. This has to be a binary/text protocol with at least some element of relationship to the well-established FIX protocol. It does not necessarily have to be FIX.

API components to data and trading services, are not some simple kind of passive (not sure using the correct terminology here) libraries like a XML parser which are open source. Instead these APIs are very complex multithreaded active blackbox components where we have no idea what goes on within them internally or properly understand how they work.

And furthermore, we are not afraid in the least, to be criticized very strongly by the firms that use these API components as to our position.

And we understand why they use API components to begin with. It is perfectly fine to use an API component, if it is open source and there is an open low-level communication protocol that the API is built on top of. For example, they can build on top of DTC. DTC even has consideration of obtaining the ID of a machine in the logon message. It provides everything that a firm would require.

There are two areas where DTC need some improvement and that is converting all of the quantity types to doubles. This is in progress now. And supporting variable length strings. We are going to be working on that in January. However, the way strings are handled now as fixed length is perfectly acceptable for most cases and easier-to-use.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-27 20:42:05
[2013-12-27 20:31:37]
Sierra Chart Engineering - Posts: 60367
Post #20 is no longer hidden.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-27 21:07:41]
Sierra Chart Engineering - Posts: 60367
We are also happy to release to someone the DTC bridge project which we started which interfaces between the DTC protocol and the Zen-Fire API. It will contain all of the development we have done up to this point. Some of the trading development is already done. So anyone is welcome to finish up the project and can take it over and bring on complete trading and market data support if they want. So there is not a need to depend upon us for this. Anyone is free to do the integration.

The only requirement is that you sign a confidentiality agreement with Big Tick. If you are interested contact us at support AT Sierra Chart.com.


The reason it is possible for someone on the outside to work on this project is because Sierra Chart supports DTC for market data and trading. This is an open specification communications protocol.


One thing we would say though, is that if someone does carry this forward, it puts less pressure on Zen-Fire to adopt an open source communication protocol. It feeds the very same problem that has plagued this industry way too long. It is time for a change.


In regards to server side bracket orders, this is supported with CQG from what we have seen. Therefore, we will be adding this capability to our CQG Trading interface. Probably sometime in February.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-27 21:08:42
[2013-12-27 21:39:47]
Paul.M - Posts: 97
These are terrible news !!!

I dont understand why Zenfire does this - without any warning - over the holidays !!!

Please give more details about the CQG alternative.

What brokers are supported for CQG?
[2013-12-27 21:48:38]
rwilliams1 - Posts: 211
I agree, very bad news... But there is nothing that can be done other than to find a new broker. I would also love more details about what CQG brokers are available. Thanks.
[2013-12-28 01:17:36]
ganz - Posts: 856
Paul.M, rwilliams1

FYI:

1. http://www.sierrachart.com/SupportBoard.php?ThreadID=3904.

2. Mirus provides CQG and CTS T4, AMP provides TTnet /and CQG/.
[2013-12-28 03:55:52]
rwilliams1 - Posts: 211
I wasn't aware Mirus offered CQG and CTS T4. I thought they only had Zenfire. Does anyone know where I can find a comprehensive list of CQG brokers that I can use with SC? Thx.
[2013-12-28 04:12:46]
ganz - Posts: 856
rwilliams1

We should be the 100% honest: Mirus is the perfect brokerage company.
Their staff are high qualified and the company spends a lot of money for R&D.

Mirus does provide CTS T4 and CQG.This is 100% true.
Contact your Mirus representative about that.
There is not even a tiny reason to change the broker.

>> where I can find a comprehensive list of CQG brokers that I can use with SC?

http://cqg.com/Electronic-Trading/Trade-with-FCM-Partners.aspx

[2013-12-28 07:10:25]
rwilliams1 - Posts: 211
Ganz, I agree that Mirus is the perfect company. Their customer service is tremendous. That's why I was disappointed about possibly having to switch brokers.

I know Mirus's clearing firms RCG and Dorman may offer the CQG option for their various Introducing Brokers but I have never heard of Mirus using CQG. It's not listed anywhere on their website. All I've seen from Mirus is Zenfire and Bigtick. But thanks for the info. I will contact them to find out. I'm curious, Ganz if you know anyone who is personally using CQG with Mirus?


[2013-12-28 09:36:12]
Sierra Chart Engineering - Posts: 60367
When we asked Mirus about CQG, we never got a response. We suggested that the Zen fire users could use our new upcoming CQG FIX support and our data feed. We got no response.

If this is going to be a solution, we wouldn't even have spent 28+ hours we did on messing around with that Zen -Fire API.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-28 09:36:53
[2013-12-28 10:06:03]
ganz - Posts: 856
My contact said me they (Mirus) were/are able to offer absolutely any position from the Dorman's list of trading services.
All of them are available using Dorman as FCM:

http://www.dormantrading.com/OnlineTrading/Default.aspx

-CQG http://www.dormantrading.com/OnlineTrading/CQG.aspx
-CTS T4
-Zen-Fire
-TT

But you are talking about CQG FIX. I've never heard ab'it before.

ty.
[2013-12-28 10:13:07]
Paul.M - Posts: 97
TY ganz.

I have a Dorman account,

SierraSupport;

Will I be able to connect this CQG (from Mirus/Dorman) to my Sierra ?

Will I get intraday realtime market data from that CQG connection ?

TY
[2013-12-28 10:19:59]
Sierra Chart Engineering - Posts: 60367
We have to talk to Mirus about CQG.

So you never heard of CQG FIX? This is what we use.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-28 10:32:53]
ganz - Posts: 856
SC Support.

We suggested that the Zen fire users could use our new upcoming CQG FIX support and our data feed. We got no response.
From their (Mirus) POV this has no any logic to spend a lot of money for the new trading engine (BigTick) but to offer 3-rd party one actively at this point of time. This was the reason for no response, imho.

So you never heard of CQG FIX? This is what we use.
Never. CQG API is most popular for retail traders.
Will CQG FIX be available for a retail trader? Is there any info from a FCM?

ty.
[2013-12-28 10:35:46]
Sierra Chart Engineering - Posts: 60367
CQG FIX as we understand is available for retail traders. And FCMs can use it.

We will get back to you on the details.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-28 10:44:59]
Sierra Chart Engineering - Posts: 60367
See: https://develop.cqg.com/qd/?page=FIXConnectOverview
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-28 11:25:15]
ganz - Posts: 856
Paul.M

FYI:

CQG "WebTrader" is 30-40$/mo and depends on .Net 3.5 - the very very heavy solution.

AMP offers CQG "WebTrader" for free but I'm not sure /3-rd party info/.

CTS T4 looks good but their FIX API still in the beta stage for a long time.
Date Time Of Last Edit: 2013-12-28 12:04:32
[2013-12-28 14:41:20]
Peter Power - Posts: 64
SCH support:
You write here in post nr.20: "We will be supporting the Zen fire API, to verify user has a trading account, so they can take advantage of the CME exchange fee waiver and use the Sierra Chart market data feed. More details will follow."

Does it mean I will be at least able to place orders using ZenFire directly from SierraChart?
[2013-12-28 17:37:07]
Bluefruit - Posts: 35
As a non-IT guy I'm a bit lost in the API / DTC discussion. Can anyone please advice me whether I'll be able to trade live from my Mirus/Dorman account if I subscribe for the Sierra Chart Real Time data feed from January 1?
[2013-12-28 18:03:02]
Paul.M - Posts: 97
I am following the advice in BMT forum:

I complain to Sierra and Zenfire !
Kindly, please continue the Zenfire-Sierra support as we know it and love it.

TY

[2013-12-29 01:32:13]
Sierra Chart Engineering - Posts: 60367

You write here in post nr.20: "We will be supporting the Zen fire API, to verify user has a trading account, so they can take advantage of the CME exchange fee waiver and use the Sierra Chart market data feed. More details will follow."

Does it mean I will be at least able to place orders using ZenFire directly from SierraChart?
No. Only charting. And we do not know if we will be ready with this January 1 . Furthermore, if there is minimal interest in this, then it may not be worth it for us to even support this.

Can anyone please advice me whether I'll be able to trade live from my Mirus/Dorman account if I subscribe for the Sierra Chart Real Time data feed from January 1
No. you will only be able to do charting. Not trading from Sierra Chart to Zen-Fire.



I complain to Sierra and Zenfire !
Kindly, please continue the Zenfire-Sierra support as we know it and love it.
This is not going to be technically possible or practical for business and human reasons. There is only so much we can do.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2013-12-29 01:33:39
[2013-12-29 04:44:55]
Matt Zimberg - Posts: 3
Hello,
I am Matt and I work at Optimus Trading Group. We support Sierra via the Rithmic feed.
You are more than welcome to use Rithmic along with Sierra which is stable and provides all the accurate and unfiltered bid-ask volume data that you need for your analysis. We do not charge for data.

You can try the demo here:
http://ticktotrade.com/SierraChart.php (This is one of our Rithmic driven sites)

You could trade using the Rithmic data directly on the Sierra chart and/or use the native platform of RTrader.
Either one would be connected to your account and you could see the trades on both.
We have also created a channel for Sierra demonstrated with the Rithmic datafeed: http://www.youtube.com/playlist?list=PLOGjoJXp0cmpaY-rXK1FsEc5a2QRqk3tc

We of course want to accommodate all TRADING customers, except those who use it for data analysis and might execute outside our group. Then you have the option of getting the sierra data and/or other services like DTN/IQ, etc

If you have any questions, please drop an email to support (at sign) optimusfutures.com phone NA 800 771 6748 local 561 367 8686

Thank you,

Matt
Optimus Trading Group




[2013-12-29 08:11:25]
Sierra Chart Engineering - Posts: 60367
It is now our final decision, that we will not be working with the Zen-Fire API in any way. Therefore we will not use it to authenticate whether a user has a Zen-Fire account in order for them to take advantage of the CME exchange fee waiver and use the new Sierra Chart Futures Data Feed Service for charting purposes.

In general, the reason is we do not support API components and do not even want to support it in a limited way. We feel this is going in the wrong direction, like taking a step backward after all of the progress we made to remove APIs from Sierra Chart, and is only going to create unnecessary complications for us.


We also believe that this decision is best to avoid confusion later on, by simply having a position that we no longer support Zen-fire. Otherwise, the inevitable question is how can I enter an order from Sierra Chart using Zen-Fire? Obviously you can't. So very simply will not do anything further with Zen-Fire. At this point, please discuss with your broker the situation. We are dropping out of it at this point.

Once again, we have nothing against Zen-Fire or Mirus. This is simply a situation having to do with the backend technology they are changing to and our policies.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-29 19:15:52
[2013-12-29 08:45:02]
sbsierra - Posts: 71
My mirus contact wrote me, that it is no problem to switch the account to CTS-T4.
Date Time Of Last Edit: 2013-12-29 08:46:46
[2013-12-29 08:47:28]
Sierra Chart Engineering - Posts: 60367
OK this is good.

We also realize that we have some Mirus customers who are using the new Sierra Chart CME data feed and we are sure that some of them will want to continue to use the data feed in January and take advantage of the CME waiver.

We are working out the details now to allow them to continue to use the data feed and we will manually verify they have a trading account. If you are one of those customers, we are working on the situation for you. So with this particular situation, we will take care of you. More details will follow.

If Mirus puts you on CTS T4, then you will be able to use the Sierra Chart real-time CME data feed and take advantage of the fee waiver without any special handling. So this will be the most ideal situation for the time being.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-29 19:14:28
[2013-12-29 11:41:48]
Peter Power - Posts: 64
What about the Rithmic datafeed? Is it going to be supported?
[2013-12-29 19:13:10]
Sierra Chart Engineering - Posts: 60367
Rithmic is currently supported and will continue to be supported. You should not have concern about losing Rithmic connectivity at January 1, 2014. This will not happen.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-29 19:13:44
[2013-12-29 19:32:05]
Paul.M - Posts: 97
Rithmic is currently supported and will continue to be supported. You should not have concern about losing Rithmic connectivity at January 1, 2014. This will not happen.

This sounds vague.
Will Rithmic run on Sierra medium and longterm ? Not only 1.1.2014

Some of us need to switch broker, because of the zenfire nonsense.
[2013-12-29 19:40:11]
Peter Power - Posts: 64
Rithmic is currently supported and will continue to be supported. You should not have concern about losing Rithmic connectivity at January 1, 2014. This will not happen.


This sounds vague.
Will Rithmic run on Sierra medium and longterm ? Not only 1.1.2014

Some of us need to switch broker, because of the zenfire nonsense.

Exactly. Please elaborate
[2013-12-29 19:42:55]
Sierra Chart Engineering - Posts: 60367
Rithmic will continue to be supported beyond January 1, 2014. We ourselves will never remove support for Rithmic.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-30 00:02:33]
Sierra Chart Engineering - Posts: 60367
If you will be switching to the T4 trading platform service, then follow the instructions here:
http://www.sierrachart.com/SupportBoard.php?ThreadID=4761#P20196
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-01-02 11:41:38]
lukas keller - Posts: 92
We are working out the details now to allow them to continue to use the data feed and we will manually verify they have a trading account

Any update here for Mirus customers? I was hoping to use the Sierra Realtime Feed for charting (instead of Iqfeed) and continue executing trades through NT/Zenfire.
[2014-01-02 12:00:24]
sbsierra - Posts: 71
@Lukas Keller:

What don't you understand?
Zen-Fire is not supported anymore!!!
You have to switch to CTS T4 or broker or software.
However I am not a SC Supporter, but I really understand their position. Take a look at other Supportforums, developing with BigTick seems to be horror. And Zen-Fire is not simply updated, it is switched to BigTick.
Date Time Of Last Edit: 2014-01-02 12:01:04
[2014-01-02 13:27:52]
lukas keller - Posts: 92
sbsierra: first of all, calm down.

i quoted sierrachart engineering from above, they said that they will allow mirus customers to continue using the sierra futures data feed and will MANUALLY verify they have a trading account with mirus. the problem is i wanted to cancel my iqfeed data subscription and use the sierrachart feed for charting, which now isn´t possible anymore, since support for zenfire stopped, so i am just asking for an update on when the manual verification process will be implemented...
[2014-01-02 14:25:03]
sbsierra - Posts: 71
Okay, Lukas.

take a look here: https://www.sierrachart.com/SupportBoard.php?PostID=20438#P20438

I want the same thing, cancel iqfeed and use sierrachart feed together with mirus (CTS T4).
But ... mirus account is not yet switched.
[2014-01-02 14:59:20]
ganz - Posts: 856
Looks like BigTick/Zen-Fire is far from the proper condition

https://www.bigmiketrading.com/brokers-data-feeds/29928-zenfire-no-more.html
[2014-01-02 15:57:28]
lukas keller - Posts: 92
Looks like BigTick/Zen-Fire is far from the proper condition

zenfire still a mess today, can´t connect through ninjatrader, i have also been monitoring all the trading forums, lots of upset customers. my broker says i could switch to cts t4 next week. still hoping that the technicians get it sorted out.
[2014-01-02 16:36:23]
Sierra Chart Engineering - Posts: 60367

Any update here for Mirus customers? I was hoping to use the Sierra Realtime Feed for charting (instead of Iqfeed) and continue executing trades through NT/Zenfire.

This was discussed with the management of our data provider, and it was determined that this is not going to be practical to do (manual trading account verification). We apologize for the continuously changing situation. However, please contact Mirus and have them put you on the CTS T4 trading platform. This is supported by Sierra Chart. Here are the instructions:
https://www.sierrachart.com/SupportBoard.php?ThreadID=4761

In this way you can use the Sierra Chart data feed. And also trade. We believe this is a good alternative and probably may even be faster than manual account verification. Assuming they can get you set up in a couple of days.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-01-02 16:38:11
[2014-01-08 20:22:13]
rwilliams1 - Posts: 211
You mentioned earlier that the formal documentation on CQG will be forthcoming. When will the formal documentation for your upcoming CQG Fix be available? Thx.

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