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Direct MessagesDate/Time: Thu, 02 May 2024 23:49:09 +0000
delay i preesing commands
View Count: 795
| [2019-11-21 15:18:00] |
| User246265 - Posts: 10 |
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i updated yesterday the new sc. since this time i have a delay in sc. that means it takes time to take one Chart for example to the next monitor,or to draw a line. it is not fluent.
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| [2019-11-21 17:31:31] |
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Attach your Chartbook here that you are using and we will test: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-21 18:02:59] |
| User246265 - Posts: 10 |
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https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=33235
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Private File |
| [2019-11-22 04:03:46] |
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There definitively is no problem with this Chartbook. During all of our testing the CPU usage remains at 0%. We had a 400 ms chart update interval and we also did a chart replay of all charts in the Chartbook at 120 times, and the program maintained full responsiveness, with no delay, and 0% CPU usage. In other words, CPU usage was just not measurable. Study calculation times, for all the studies are very very low. We recommend checking your system hardware. We do see that you are using custom studies, so also refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-22 04:09:01
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| [2019-11-22 17:02:21] |
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We did notice an increase in CPU usage, as the replay continued, but we do not think that is anything new and we think that is more an operating system level problem probably related to the message queue. We will be looking into that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-22 21:56:27] |
| User246265 - Posts: 10 |
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Hi , ist 22:50 , Berlin Time, and now I try SC again. it runs fluently, a can do some lines etc. , I also uploaded the new Windows 10 update and it´s ist defintly not on the Windows or my Hardware. It´s on Sierra. Please can you solve the Problem for me?. |
| [2019-11-22 23:16:15] |
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We cannot identify the problem because we cannot reproduce. Try using prerelease version 2014: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-23 00:09:13
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| [2019-11-22 23:37:04] |
| User246265 - Posts: 10 |
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Now there is no Problem. I understand not why. Cann I send you a Video file wenn the Problem occur, and the second Video when ist ok. Maybe you understand ...
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| [2019-11-22 23:53:33] |
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A video file is definitely completely useless to us. Do not spend any time with that. We will only delete them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-22 23:58:48] |
| User246265 - Posts: 10 |
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ok, I understand but how we can solve my Problem? :-)
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| [2019-11-23 00:08:39] |
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We want you to try prerelease version 2014: Software Download: Fast Update Are you noticing any problem during chart replays or during real-time chart updating? We need to know which. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-23 04:14:35] |
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Our best estimate about the problem is that it may relate to graphics. What do you have the Chart Update Interval set to?: General Settings Window: Chart Update Interval (Global Settings >> General Settings >> General >> Update Intervals) And do you use any studies or Chart Drawings that use transparency? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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