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Direct MessagesDate/Time: Sat, 04 May 2024 10:16:58 +0000
Chart lag issue
View Count: 877
| [2019-11-11 15:51:40] |
| User600643 - Posts: 4 |
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I am experiencing chart lag at times of increased activity on the two markets that I trade - CL & ES. I have not always seen the behaviour. I have enjoyed using Sierra up until this started to happen but I can no longer trust the software. Can you help before I give up and go elsewhere? I am running version 2007 - 64 bit. The chart update interval is set to 450ms. My computer is an I7 -6500U with 8gb memory |
| [2019-11-11 17:15:22] |
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Yes we can help you. The problem is with the Transact data feed. This is not a Sierra Chart data feed. You need to use the Denali exchange data feed instead: Denali Exchange Data Feed Let us know if you need help getting set up with this but the setup instructions are on that page. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-11 17:15:41
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| [2019-11-12 15:15:11] |
| User600643 - Posts: 4 |
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I followed the instructions (I think) but I receive no data and the next time that I log in to Sierra the data feed has reverted to TransactWS again - could you please help with that? Thanks |
| [2019-11-12 15:34:42] |
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We would like to call you to look into this. Is this a good time for you?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-12 15:39:32] |
| User600643 - Posts: 4 |
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Now is fine - I'm on +447769711362
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| [2019-11-12 16:07:28] |
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We apologize for the delay. We are calling now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-12 16:21:52] |
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User called. They did have the Denali data feed that are properly and all is fine and correct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-12 16:22:03
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