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Historical download skipped

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[2019-11-08 21:29:24] #1 [Go To First Post]
Aditya Chopra - Posts: 21
Hi, My charts have skipped the historical download. Can I update my charts Thanks and regards Aditya

[2019-11-09 17:06:11] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-16 23:14:19] #3 [Go To First Post]
maliik3103 - Posts: 48
i have the same problem , thats the copy of my log Software version: 2368 64-bit \| 2022-03-17 00:13:15.077 Primary Thread ID: 10408 \| 2022-03-17 00:13:15.077 Usage end date: 2022-04-11 \| 2022-03-17 00:13:15.077 Enabled for: Advanced Features 2. \| 2022-03-17 00:13:15.077 Enabled for: Sierra Chart Historical Data Service. \| 2022-03-17 00:13:15.077 Enabled for: Denali Real-Time Exchange Data Feed. \| 2022-03-17 00:13:15.077 Enabled for: Delayed Denali Exchange Data Feed. \| 2022-03-17 00:13:15.077 Enabled for exchange2: fairx_exchange.data \| 2022-03-17 00:13:15.077 Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-03-17 00:13:15.077 Current selected Data/Trading service: Rithmic Direct - DTC \| 2022-03-17 00:13:15.077 Custom symbol settings values: enabled \| 2022-03-17 00:13:15.077 Chart Update Interval: 10 \| 2022-03-17 00:13:15.077 Intraday Data Storage Time Unit: 0 \| 2022-03-17 00:13:15.077 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2022-03-17 00:13:15.077 2022-03-16 23:13:15 Local computer time in UTC \| 2022-03-17 00:13:15.077 2022-03-17 00:13:15 Local computer time in SC Time Zone \| 2022-03-17 00:13:15.077 2022-03-16 23:07:53 Server time in UTC \| 2022-03-17 00:13:15.077 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2022-03-17 00:13:15.077 Program path: C:\Users\HP\Desktop\sc\ \| 2022-03-17 00:13:15.077 Data Files path: C:\Users\HP\Desktop\sc\Data\ \| 2022-03-17 00:13:15.077 OS Version Number: 10.0 \| 2022-03-17 00:13:15.077 Locale Setting: C \| 2022-03-17 00:13:15.077 DLLs: UserContributedStudies_64.dll \| 2022-03-17 00:13:15.078 Allowed protected custom studies: \| 2022-03-17 00:13:15.078 Crash reporter started: true \| 2022-03-17 00:13:15.078 Rithmic Direct - DTC \| Using primary service for historical data for GCJ2.COMEX \| 2022-03-17 00:13:23.427 Historical data service client indicated that downloads are not enabled. Symbol: GCJ2.COMEX. Data Type: Intraday data \| 2022-03-17 00:13:23.427 Historical data download ID 25 not found when removing ID from outstanding request set. \| 2022-03-17 00:13:23.428 Real-time Intraday chart data file updates started for GCJ2.COMEX \| 2022-03-17 00:13:23.428 Intraday chart data file opened for GCJ2.COMEX \| 2022-03-17 00:13:23.428 Reloading all charts with filename: GCJ2.COMEX.scid \| 2022-03-17 00:13:23.428 GCJ2.COMEX [CV] #4 \| Reloading chart. \| 2022-03-17 00:13:23.436 GCJ2.COMEX [CV] #4 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-03-17 00:13:23.444 GCJ2.COMEX [CV] 1 Min #2 \| Reloading chart. \| 2022-03-17 00:13:23.445 GCJ2.COMEX [CV] 1 Min #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\sc\Data\GCJ2.COMEX.scid \| 2022-03-17 00:13:23.457 GCJ2.COMEX [CV] 15 Min #1 \| Reloading chart. \| 2022-03-17 00:13:23.458 GCJ2.COMEX [CV] 15 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\sc\Data\GCJ2.COMEX.scid \| 2022-03-17 00:13:23.515 GCJ2.COMEX [CV] 1 Min #3 \| Reloading chart. \| 2022-03-17 00:13:23.516 GCJ2.COMEX [CV] 1 Min #3 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\sc\Data\GCJ2.COMEX.scid \| 2022-03-17 00:13:23.527 GCJ2.COMEX [CV] 5 Min #6 \| Reloading chart. \| 2022-03-17 00:13:23.528 GCJ2.COMEX [CV] 5 Min #6 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\sc\Data\GCJ2.COMEX.scid \| 2022-03-17 00:13:23.556 GCJ2.COMEX [CV] 5 Min #5 \| Reloading chart. \| 2022-03-17 00:13:23.556 GCJ2.COMEX [CV] 5 Min #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\sc\Data\GCJ2.COMEX.scid \| 2022-03-17 00:13:23.568

[2022-03-17 00:56:18] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You probably did not enter your Rithmic username and password for historical data. Refer to the setup instructions here: Rithmic Trading Platform Service: Setup Instructions However, refer to: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-17 01:25:27

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