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Date/Time: Wed, 20 Nov 2019 16:37:09 +0000



Missing payment options

[2019-11-08 21:08:46]
User871277 - Posts: 25
I am missing suddenly paypal.

On how payment options are reduced I wonder if you will make the software open source?
[2019-11-08 21:24:45]
John - SC Support - Posts: 1322
Refer to the following on what is happening with PayPal:
https://www.sierrachart.com/SupportBoard.php?ThreadID=46642
[2019-11-08 22:40:48]
User871277 - Posts: 25
What about other options?

GiroPay, Sofort, Skrill, G-Pay, Apple, ...?
There are so many uncomplicated ways in these days.
[2019-11-09 00:00:50]
Sierra Chart Engineering - Posts: 78316
Google pay and Apple pay are supported through the Stripe payment option. Which you will find right here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit

We will see about Sofort.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-09 08:59:13]
User871277 - Posts: 25
Google pay and Apple pay are supported through the Stripe payment option.

Not really, since choosing the stripe checkout, it immediatly wants to have a creditcard.

Sofort is a good choice.
You will have almost no trouble there.
Date Time Of Last Edit: 2019-11-09 09:00:32
[2019-11-09 18:19:06]
Sierra Chart Engineering - Posts: 78316
Ok we will check into this right away. Maybe we have to activate them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-10 01:58:54
[2019-11-12 18:15:37]
Sierra Chart Engineering - Posts: 78316
Google Pay and Apple Pay are now supported with Stripe.

We are still looking into Sofort.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-12 18:15:49
[2019-11-13 20:19:42]
User165355 - Posts: 7
Hi, there is still no change with the Stripe payment page. Nothing for Google Pay and the only option is to use credit cards.
imagestripe.jpg / V - Attached On 2019-11-13 20:18:41 UTC - Size: 43.98 KB - 7 views
[2019-11-13 21:07:57]
Sierra Chart Engineering - Posts: 78316
Make sure you are paying by using Chrome. And are you set up for Google pay through your Google account and are you logged into that?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-13 21:50:59]
User165355 - Posts: 7
Yes, on Chrome, logged into email, and also have and use Google Pay for other payments, did you see my attachment? All it shows is credit card options
[2019-11-13 22:30:19]
User165355 - Posts: 7
I also wrote Stripe and they were not able to help as they said it was an integration issue on Sierra's end. Also note, I am trying to pay from Canada, and I did ty using an American IP and that failed as well.


"Thanks for writing in today with your questions regarding the payment portal on Sierra Charts.

I wish I could provide more support on this issue, but since Sierra Charts has built their own website to integrate with Stripe, they'll be the best resource for this particular issue. Since they've built that integration, they'll be able to go into their website and see what's causing the checkout page to not work. You can reach out to their team through their contact page here"
[2019-11-13 22:36:24]
Sierra Chart Engineering - Posts: 78316
There is nothing we can do from our side. This is from their documentation:
Accepting Google Pay on the web
You can start accepting Google Pay payments on the web using using Checkout or Elements. No additional configuration is required to use Google Pay in Checkout.


We are using "Checkout".

We did a test now after adding a credit card to a Google account and we do see the Google pay option on the checkout page when using a current version of Chrome.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-13 22:38:32
[2019-11-13 22:53:09]
User165355 - Posts: 7
Well, just letting you know, as a user from Canada, with the latest Chrome, with credit on GooglePay and also 2 cards plus attached to it, there is no option to pay with Google or Apple pay, only credit card options
[2019-11-13 22:55:45]
Sierra Chart Engineering - Posts: 78316
Could we call you to look into this?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-13 22:59:08]
User165355 - Posts: 7
Yes
[2019-11-13 23:20:50]
User165355 - Posts: 7
I cleared the cookies and now it shows up, solved

Thank you
[2019-11-13 23:29:07]
Sierra Chart Engineering - Posts: 78316
This means this Stripe check out page is not well-designed, or something on the Google site is not well designed to be this sensitive to cookies.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-13 23:29:29
[2019-11-14 21:47:54]
User871277 - Posts: 25
I have no doubts you guys do your best.

Although, I just wonder... there are so many options.

I from my point of view am sure, also amazon, you will greatly benefit on supporting some of those below.
For european customers "Sofort" / "Klarna" would be great.

Saying so, means I really like Sierra, and never want to change, so I guess it is your interest to be accessible by many (potential) customers.

Giropay
Sofort
Trustly
Skrill
NETELLER
WebMoney
Perfect Money
AdvCash


I will try if G-Pay works...

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