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Date/Time: Thu, 09 Jul 2020 20:35:11 +0000



changing from AMP-Rithmic data feed to Sierra's (non-professional)

[2019-11-01 11:21:45]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Dear Sierra,

This is to continue our discussion from 14th October on the subject.

I have cancelled today my Rithmic feed in the morning (yday) as advised by AMP two weeks ago.
I would like to start tomorrow (1st November) morning my Denali data feed trial please.

FYI: there has been one (but only one) even of increased market volatility and that was this Wednesday (yesterday) at 16.00 EST and the Rithmic data feed has "blacked out" as usual, the same way as discussed two weeks ago.

Do you arrange this or should I take steps?

Best Regards,

Csaba DOLHAI
[2019-11-01 13:30:16]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
I don't have data.
Could you help me please?
[2019-11-01 14:55:08]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
You offered me a Trial month on 14th October, after you sent me the link to register for the Denali feed under:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions

You also wrote that you "are working out the ability for AMP to offer the Denali Exchange Data Feed for use with services other than the Sierra Chart order routing service. This should be available this month."

Then you asked me if I would like to run it thru my AMP account and I said yes.
If I follow the above link I can only chose between the Sierra-account-funded services of SC-Order-Routing or All-Services, but not the Trial feed that we discussed.
What am I missing? You wrote that you would arrange this with AMP.

Remember, that I don't route my orders thru AMP or Sierra, but I have an independent Broker Account (Interactive Brokers), which is the very reason for why I could establish that there was a data delay during times of high volatility.

As there is a very large amount of action in the marketplace today on the 1st November, that I already missed, I need to know if this is this going to work now.

Please respond.
[2019-11-01 17:06:37]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
OK. I got a response from Support on SkyPe.
Thank you.
[2019-11-02 13:50:44]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
We can see that we activated the Denali exchange data feed on your account. And we see that you did add a credit of 25 USD for the data feed. Confirm you did receive the real-time data on Friday or if not, Sunday evening.

Remember, that I don't route my orders thru AMP or Sierra, but I have an independent Broker Account (Interactive Brokers), which is the very reason for why I could establish that there was a data delay during times of high volatility.
So you are not going to maintain an account at AMP? But instead Interactive Brokers?

If you will be using Interactive Brokers which is necessary to authorize the CME data, you will have to start paying for your Sierra Chart account directly rather than through AMP. Let us know so we can set this up for you. This is important so there are no interruptions.
Sierra Chart Support - Engineering Level

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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-02 13:51:49
[2019-11-02 14:44:20]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
The data feed has been activated with the help of your colleague Raymond Matthew but only in time for market close yesterday unfortunately, as there has been no response for this thread for 24 hours.
But yes, after I contacted Raymond directly thru SkyPe has been instrumental and quick.

I have been using Interactive Brokers for many many years now, Sierra only for 1.5 years. The reason I have AMP is because 9f Sierra. I also understand thou that the Denali feed would cost an additional $15.75 if I maintain this new arrangement of paying Denali thru Sierra. This would be to my detriment, as thru AMP the cost is only $20+$5.
If this was not the case thou, I would gladly relocate my paying arrangements directly to Sierra.

Please advise me.

Best Wishes,

Csaba DOLHAI
imageimage_2019_11_01T18_01_07_635Z.png / V - Attached On 2019-11-02 14:33:07 UTC - Size: 48.65 KB - 66 views
[2019-11-02 15:14:28]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
For further question please see the threads that lead to this one here:
https://www.sierrachart.com/SupportBoard.php?ThreadID=46124#post_last

and from early October on Rithmic data feed black-out suring high market volatility here:
https://www.sierrachart.com/SupportBoard.php?ThreadID=46079#post_last
[2019-11-02 17:13:17]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
We apologize for the delay. Sometimes these requests take time to go through and understand. If your account is direct with Sierra Chart it does become easier for us.

The Denali data feed is 25 USD a month plus the exchange fees and if you just require one of the CME group exchanges with depth, it is just 5 USD additional for the exchange fee. Refer to:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SupportedExchanges
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-11-02 17:14:20
[2019-11-02 18:09:34]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Thank you for this information. So basically it would cost just $5 more to have the Delani fee thru Sierra for CME with depth.
I will test thru the month the data feed during high volatility events and come back to you.
[2019-11-07 17:06:08]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Dear Sirs,

Success.
This is to let you know that the First Test today in a volatile market situation that just happened (@12 PM EST) there was NO DELAY in data and the charts updated instantaneously. Sierra followed to the second every move I saw on my Interactive Brokers chart.
Thank you.
I will keep monitoring.
[2019-11-07 18:23:43]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
That is good to know but if you do experience any lag, understand that there still is the potential with that with our own data feeds and that would mean you would need to reduce bandwidth:
https://www.sierrachart.com/index.php?page=doc/helpdetails4.html#SierraChartExchangeDataFeeds
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-07 18:48:50]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Good point. Thank you for the reminder. I'll keep it in mind when needed.
Meanwhile, I would like to ask a question about Sierra's capabilities: I always wondered how Sierra can use so little resources of my average computer's capabilities. It only uses about 1.3 GB memory and 25% of my 3.5GHz quad-core CPU.
Is it possible to use more, in order to help Sierra?
Thank you.
Meanwhile I 'll keep monitoring the new Denali feed.
All the best,
[2019-11-07 20:35:44]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Another test today at 12:43 EST proved a success: no Delay in the charts.
I would like to add that this is a heavy Chartbook, loaded with ES and related charts, but it worked flawlessly during today's two volatility spikes.
imageSierra-ES-chartbook.jpg / V - Attached On 2019-11-07 20:35:36 UTC - Size: 2.54 MB - 97 views
[2019-11-07 20:37:30]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Correction: the time of the 2nd volatility spike was @14.43 EST.
[2019-11-12 11:51:36]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Dear Sirs,

You must have missed my question earlier about Sierra's uses of computer resources, which I think are very relevant to the point you raised about potential chart delays in the future, I might still experience despite of having switched to the new Denali data feed that has proven itself twice last Thursday (12EST & 14.43 EST) and on Friday as well (by the way).
[2019-11-12 23:55:00]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
Is it possible to use more, in order to help Sierra?
Thank you.
No, we did not miss the question. This would not help.
Sierra Chart Support - Engineering Level

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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-18 20:50:55]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Dear Sierra,

I have decided to stay with the Denali feed and after discussing it with your colleague Raymond Matthew I request you to set up the CME with Market Depth for nonprofessional Trading accounts for 5.25 USD / month as of December. I would like to continue paying for my Sierra subscription thou with my AMP account for another few months, until I used up the balance there. (Remember I only established an AMP account and a Rithmic sibscription last year to be able to have Sierra data feed).

Please confirm, so that I can top up my Sierra account with the $25+ $5.25 then.

Thank you,

Csaba DOLHAI
[2019-11-20 23:09:12]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
Yes your Denali Exchange Data Feed is currently set to only have this exchange renew next month:
CME with Market Depth for nonprofessional Trading accounts (5.25 USD) per month.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-11-20 23:09:32
[2019-12-01 23:27:30]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
My Denali feed doesn't work now on the 1st December. I have been logged in with Sierra for many hours, and still the Control Panel say I should connect to my Trading Account to get the Data.
Please also see our correspondence above in this thread from the 2nd November.
Please see screenshot attached.
Can you please fix this and explain ASAP?
Date Time Of Last Edit: 2019-12-01 23:32:42
imageScreenshot_20191202-001552.png / V - Attached On 2019-12-01 23:27:07 UTC - Size: 295.04 KB - 74 views
[2019-12-02 04:41:38]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
Within Sierra Chart what is Global Settings >> Data/Trade Service Settings >> Service set to?

Do you have a funded trading account with AMP? Is this set up through Rithmic or CQG or what?
Sierra Chart Support - Engineering Level

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[2019-12-02 10:20:24]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Denali. See picture attached.
My AMP account always served the purpose of having a Data Feed (as described in our correspondence above see November 2nd). It's current balance is $75, which is to be used for paying for Sierra Package 5, as also discussed in the correspondence above. My trading account is as before with Interactive Brokers (see correspondence above).

Are you saying now that thus my Denali feed won't work?
Date Time Of Last Edit: 2019-12-02 10:40:57
imageData-Trade-Settings.png / V - Attached On 2019-12-02 10:19:43 UTC - Size: 21.72 KB - 68 views
[2019-12-02 12:57:10]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Despite all the preparation thru October the 1st November I did not have any data feed all thru that day, which turned out to be a very active day I had to miss.

I would like to avoid the same happening now with the start of December.
Now there is only an hour left till market open.
Can you activate the feed please?
[2019-12-02 13:04:31]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
The problem is you are using a Sierra Chart account through AMP but then you say you have a live funded account through Interactive Brokers but the Sierra Chart account you have cannot connect to Interactive Brokers.

So you do not have an account set up through either CQG, Rithmic or the Sierra Chart order routing service? But even in these cases, that account needs to be through AMP.

You have to connect to a live account to authorize CME data as explained here:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#UnderstandingAccessingDataFromCME

The only way we can solve this is to remove your Sierra Chart account association from AMP. And then you have to connect it to Interactive Brokers. But then you need to start paying for it directly after December.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-02 13:06:35
[2019-12-02 13:25:30]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
So, can I pay for my Sierra account thru Interactive Brokers?
Can you initiate these steps so that I have data connection as soon as possible please.
[2019-12-02 13:29:32]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
No you cannot pay for Sierra Chart through Interactive Brokers. You need to contact AMP now and tell them that you do not want to pay for Sierra Chart through them. This is essential otherwise you are going to continue to get billed. And you have to start paying next month for Sierra Chart directly.

We have removed your Sierra Chart account from being associated with AMP. You now need to connect it to Interactive Brokers as explained here:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ConnectingOnlyOnceAMonthToTradingAccount (Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2019-12-02 13:30:01
[2019-12-02 13:39:55]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
It was my preferred way to pay for Sierra as well as the data feed directly thru Sierra, so that is not a problem, although as I said above: the plan was to pay with the remaining balance at my AMP account for the next few months.
Can you activate for now my access to the data feed?
I am contacting AMP in the mean time.
[2019-12-02 13:41:54]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
Can you activate for now my access to the data feed?
In regards to the above, you need to do the following which is required by the CME:


You now need to connect Sierra Chart to Interactive Brokers as explained here:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ConnectingOnlyOnceAMonthToTradingAccount (Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-02 13:42:11
[2019-12-02 13:51:31]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
I have actually tried that today already, but that was before our conversation here.
Now IT WORKED!
Thank you.

So my next step is to discontinue with AMP paying for Sierra, right? Can you please take from AMP Sierra's December (and perhaps even January) monthly subscription fee now?
[2019-12-02 15:11:04]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
I have I think managed to arrange with AMP that I will be able to keep paying for Sierra SC5 for the next months. I just received credentials to (I think) enable me logging in, so that my data feed is enabled. I believe this is what I need to use once a month in order to enable my data feed. Am I correct?

After these few months then we can arrange "migrating" my SC5 monthly subscription directly to Sierra.
[2019-12-02 21:05:03]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
I have tried to log in with the new password now at market close, but Sierra says it's not valid. Or is it only valid from tomorrow?
Or is this new password supposed to be used next month when I eventually run into this problem again early January?
[2019-12-03 00:18:07]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
What new password are you referring to? What is it for. Where did it come from?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2019-12-03 11:39:08]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
From support@sierracharts.com @9.59 EST and at the same time from tradedestampfutures.com.
Also: AMP has charged the November SC5 from the account, leaving there $50 for January and February, after which I will migrate paymnt for all subscriptions directly to my Sierra Account.

May I assume that this new password is just a technicality (as it is not working, but is probably for the purpose paying thru AMP for my SC5) and I shold just keep using my original password?
[2019-12-03 18:33:44]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
This is still not clear for us. If you are referring to a different Sierra Chart Account name and password, you can use those by following the instructions here:
https://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#DifferentAccountName
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-03 18:52:14]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Should I forward you the mail back to support?
[2019-12-04 00:19:51]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
Well are you having any current issue at this time?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-04 02:19:32]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
No issues, thank you.
Perhaps this was the only way AMP could arrange the SC5 payments thru them, while Sierra directly charges the data feed. (?)

I know I can count on you to help me thru the next two months' payments before I can migrate then this last part to Sierra as well.

As for the quality of the Denali data feed; I kept on monitoring the data delay during times of increased volatility and these last weeks I noticed a slight (maybe a second long) delay in times of volatility on ES prices displayed in Sierra compared to my Interactive Brokers.

So, unfortunately I will have to experiment with lowering my Market Depth Data, but I as you described and see how that improves the delay. Of course this delay is no-way near as debilitating as Rithmic's 10-30 second delay used to be!

I will keep you updated.

And thank you again for your help and hope the payments will be seamless from here on.
[2019-12-09 14:00:32]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Dear Sir,

Again, I don't have live data feed from, Denali. Just like last Monday.
I have logged in also with my Interactive Brokers credentials, but it didn't change anything.
Could you please release the data feed?
[2019-12-09 14:46:49]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Thank you. The data feed just got reestablished.
[2019-12-10 21:28:13]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Dear Sirs,


Last year I had a question under Rithmic data feed about resetting the pulling/stacking columns on the DOM. You said you were working on it, in order to make it easier with a menu command, instead of just reconnecting the data feed.
I wonder, now that I have Denali data feed. Is this resetting already built in and possible?

I came to the conclusion that resetting at least in the open would improve the usefulness of the DOM significantly.
What's more: if it was possible to define 4-5 times of the day when it should restart the counter would make this functionality really perfect.
Meanwhile I am just restarting the connection every time I need "new visibility", although this sometimes results in interruption in my Denali feed, requiring more restarts.

See my other thread about it here:
https://www.sierrachart.com/SupportBoard.php?ThreadID=38507

Thank you,
Date Time Of Last Edit: 2019-12-10 21:32:46
[2019-12-10 23:51:45]
Sierra_Chart Engineering - Posts: 704 | Ending Date: 2020-10-09
We will add the command to reset Market Depth Pulling and Stacking.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2019-12-10 23:55:00
[2019-12-11 23:19:28]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Dear Sirs, since you apparently solved my Denali data feed problem recurring this Monday, I had to restart my connection every day after the OverNight open at least once and even log in to my Interactive-Brokers credentials with Sierra to make the data feed start again.
But now even that doesn't seem to help. Could you please look into this?
I have asked on Monday for help from Raymond Matthew directly, too, but he wasn't the one who solve the issue on Monday. Was it you or did the issue just resolve itself then as well?
[2019-12-12 10:22:26]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Dear Sirs,
After 12 hours the Denali feed still doesn't work. Could this still be connected to the fact that I have work with Interactive Brokers and not AMP? Could you please update in your system my Interactive Brokers account (*)?
Date Time Of Last Edit: 2019-12-12 23:03:00
[2019-12-12 23:02:43]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
Tell us one of the symbols you are having a problem with and follow the instructions below:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-12 23:04:22
[2019-12-12 23:16:05]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
On your previous message you suggested that my issue could arise because I am perhaps not using a symbol that is under the CME package:
The case is nothing of the sort as all thru these months I was only talking about one single Index Futures, the ES mini (Now ESZ19) that I have been using and am using still.

Are you saying that it wasn't you who released my data feed earlier today as well as on Monday this week? That the issue resolved itself every time after all those hours?
[2019-12-13 07:18:07]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Software version: 1991 64-bit | 2019-12-13 02:13:57.409
Usage end date: 2019-12-31 | 2019-12-13 02:13:57.410
Enabled for: Advanced Features 2. | 2019-12-13 02:13:57.410
Enabled for: Sierra Chart Historical Data Service. | 2019-12-13 02:13:57.410
Enabled for: Denali Real-Time Exchange Data Feed. | 2019-12-13 02:13:57.410
Enabled for exchange2: CME | 2019-12-13 02:13:57.410
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-13 02:13:57.410
Current selected Data/Trading service: SC Data - All Services | 2019-12-13 02:13:57.410
Custom symbol settings values: disabled | 2019-12-13 02:13:57.410
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2019-12-13 07:13:57 Local computer time in UTC | 2019-12-13 02:13:57.410
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Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-12-13 02:13:57.410
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Data Files path: D:\SierraChart\Data\ | 2019-12-13 02:13:57.410
OS Version Number: 10.0 | 2019-12-13 02:13:57.410
Locale Setting: C | 2019-12-13 02:13:57.410
DLLs: DepthSum_64.dll, Frequency_Spike_Alert_64.dll, Historical_Intersections_64.dll, L3A_Dev_64.dll, PnV_Overlay_64.dll, Precision_Collection.dll, Precision_Collection_64.dll, RelativeTVOL_64.dll, ResettingVWAP_64.dll, SpreadDefence_64.dll, Trendicator-SP_64.dll, Trendicator2_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VolumeSegments_64.dll | 2019-12-13 02:13:57.410

File >> Disconnect selected. | 2019-12-13 02:13:59.782
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:13:59.806
SC DTC Data with Market Depth | Disconnected from the server. | 2019-12-13 02:13:59.806
SC Data - All Services | Disconnected. | 2019-12-13 02:13:59.806
DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-12-13 02:13:59.925
DTC Client socket (1) | Closed. | 2019-12-13 02:13:59.925

SC Data - All Services | Connected to data server. | 2019-12-13 02:14:00.221
Triggering next historical data download in queue. | 2019-12-13 02:14:00.221
Triggering next historical data download in queue. | 2019-12-13 02:14:00.221
Triggering next historical data download in queue. | 2019-12-13 02:14:00.221
Triggering next historical data download in queue. | 2019-12-13 02:14:00.221
SC DTC Data with Market Depth | Starting real-time market data updates for: PVOL-NYSE. ID: 1 Service code: statscalc | 2019-12-13 02:14:00.221
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2019-12-13 02:14:00.221
SC DTC Data with Market Depth | Requesting security definition data for: PVOL-NYSE. ID: 1 | 2019-12-13 02:14:00.221
SC DTC Data with Market Depth | Starting real-time market data updates for: PVOL-SP. ID: 2 Service code: statscalc | 2019-12-13 02:14:00.221
SC DTC Data with Market Depth | Requesting security definition data for: PVOL-SP. ID: 2 | 2019-12-13 02:14:00.221
DTC Client socket (1) | Creating socket. | 2019-12-13 02:14:00.222
DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2019-12-13 02:14:00.222
SC DTC Data with Market Depth | Starting real-time market data updates for: DECL-NYSE. ID: 3 Service code: statscalc | 2019-12-13 02:14:00.244
SC DTC Data with Market Depth | Requesting security definition data for: DECL-NYSE. ID: 3 | 2019-12-13 02:14:00.244
Added historical Intraday data request for DECL-NYSE to the queue. | 2019-12-13 02:14:00.244
Intraday data recording state for symbol DECL-NYSE is set to download 'Pending'. | 2019-12-13 02:14:00.244
ADV-NYSE[M] 1 Min #25 | Started historical data download for additional symbol DECL-NYSE. Download ID: 63 | 2019-12-13 02:14:00.244
SC DTC Data with Market Depth | Starting real-time market data updates for: DECL-SP. ID: 4 Service code: statscalc | 2019-12-13 02:14:00.244
SC DTC Data with Market Depth | Requesting security definition data for: DECL-SP. ID: 4 | 2019-12-13 02:14:00.244
Added historical Intraday data request for DECL-SP to the queue. | 2019-12-13 02:14:00.244
Intraday data recording state for symbol DECL-SP is set to download 'Pending'. | 2019-12-13 02:14:00.244
ADV-SP[M] 1 Min #36 | Started historical data download for additional symbol DECL-SP. Download ID: 64 | 2019-12-13 02:14:00.244
Delaying start of download for DECL-NYSE | 2019-12-13 02:14:00.245
Mapping ESZ19 to ESZ19. Service code: cme | 2019-12-13 02:14:00.279
SC Data - All Services | Starting real-time market data updates for: ESZ19 (ESZ19). ID: 5 Service code: cme | 2019-12-13 02:14:00.279
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2019-12-13 02:14:00.279
SC Data - All Services | Requesting security definition data for: ESZ19 (ESZ19). ID: 5 | 2019-12-13 02:14:00.279
Added historical Intraday data request for ESZ19 to the queue. | 2019-12-13 02:14:00.279
Intraday data recording state for symbol ESZ19 is set to download 'Pending'. | 2019-12-13 02:14:00.279
Triggering next historical data download in queue. | 2019-12-13 02:14:00.279
DTC Client socket (2) | Creating socket. | 2019-12-13 02:14:00.280
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2019-12-13 02:14:00.280
SC DTC Data with Market Depth | Connected to server. | 2019-12-13 02:14:00.568
SC DTC Data with Market Depth | Starting socket receive thread. | 2019-12-13 02:14:00.568
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2019-12-13 02:14:00.568
SC Data - All Services | Connected to server. | 2019-12-13 02:14:00.568
SC Data - All Services | Starting socket receive thread. | 2019-12-13 02:14:00.568
SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-12-13 02:14:00.568
SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-12-13 02:14:00.810
SC Data - All Services | Sending logon request message. | 2019-12-13 02:14:00.810
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2019-12-13 02:14:00.810
SC DTC Data with Market Depth | Sending logon request message. | 2019-12-13 02:14:00.810
SC Data - All Services | Received logon response. | 2019-12-13 02:14:00.975
SC Data - All Services | Server Name: SC Real-Time Server. | 2019-12-13 02:14:00.975
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-12-13 02:14:00.975
SC Data - All Services | Connection error: Unsupported client version.. | 2019-12-13 02:14:00.975 *
SC Data - All Services | Disconnected from the server. | 2019-12-13 02:14:00.975
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:14:00.975
DTC Client socket (2) | Socket gracefully closed by remote side. | 2019-12-13 02:14:01.099
DTC Client socket (2) | Closed. | 2019-12-13 02:14:01.099
SC DTC Data with Market Depth | Received logon response. | 2019-12-13 02:14:01.462
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2019-12-13 02:14:01.462
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2019-12-13 02:14:01.462
SC DTC Data with Market Depth | Successfully connected. | 2019-12-13 02:14:01.462
SC DTC Data with Market Depth | Trading is not supported. | 2019-12-13 02:14:01.462
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: DECL-NYSE | 2019-12-13 02:14:01.462
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: DECL-SP | 2019-12-13 02:14:01.462
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: PVOL-NYSE | 2019-12-13 02:14:01.462
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: PVOL-SP | 2019-12-13 02:14:01.462
SC DTC Data with Market Depth | Received security definition for symbol DECL-NYSE | 2019-12-13 02:14:01.644
SC DTC Data with Market Depth | Received security definition for symbol DECL-SP | 2019-12-13 02:14:01.645
SC DTC Data with Market Depth | Received security definition for symbol PVOL-NYSE | 2019-12-13 02:14:01.645
SC DTC Data with Market Depth | Received security definition for symbol PVOL-SP | 2019-12-13 02:14:01.645
SC DTC Data with Market Depth | Starting real-time market data updates for: NVOL-SP. ID: 6 Service code: statscalc | 2019-12-13 02:14:01.651
SC DTC Data with Market Depth | Requesting security definition data for: NVOL-SP. ID: 6 | 2019-12-13 02:14:01.651
Added historical Intraday data request for NVOL-SP to the queue. | 2019-12-13 02:14:01.651
Intraday data recording state for symbol NVOL-SP is set to download 'Pending'. | 2019-12-13 02:14:01.651
Triggering next historical data download in queue. | 2019-12-13 02:14:01.651
SC DTC Data with Market Depth | Starting real-time market data updates for: TRIN-NYSE. ID: 7 Service code: statscalc | 2019-12-13 02:14:01.691
SC DTC Data with Market Depth | Requesting security definition data for: TRIN-NYSE. ID: 7 | 2019-12-13 02:14:01.691
Added historical Intraday data request for TRIN-NYSE to the queue. | 2019-12-13 02:14:01.691
Intraday data recording state for symbol TRIN-NYSE is set to download 'Pending'. | 2019-12-13 02:14:01.691
Triggering next historical data download in queue. | 2019-12-13 02:14:01.691
SC DTC Data with Market Depth | Starting real-time market data updates for: NVOL-NYSE. ID: 8 Service code: statscalc | 2019-12-13 02:14:01.696
SC DTC Data with Market Depth | Requesting security definition data for: NVOL-NYSE. ID: 8 | 2019-12-13 02:14:01.696
Added historical Intraday data request for NVOL-NYSE to the queue. | 2019-12-13 02:14:01.696
Intraday data recording state for symbol NVOL-NYSE is set to download 'Pending'. | 2019-12-13 02:14:01.696
Triggering next historical data download in queue. | 2019-12-13 02:14:01.696
SC DTC Data with Market Depth | Starting real-time market data updates for: ADV-SP. ID: 9 Service code: statscalc | 2019-12-13 02:14:01.761
SC DTC Data with Market Depth | Requesting security definition data for: ADV-SP. ID: 9 | 2019-12-13 02:14:01.761
Added historical Intraday data request for ADV-SP to the queue. | 2019-12-13 02:14:01.762
Intraday data recording state for symbol ADV-SP is set to download 'Pending'. | 2019-12-13 02:14:01.762
Triggering next historical data download in queue. | 2019-12-13 02:14:01.762
SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-NYSE. ID: 10 Service code: statscalc | 2019-12-13 02:14:01.764
SC DTC Data with Market Depth | Requesting security definition data for: NISS-NYSE. ID: 10 | 2019-12-13 02:14:01.764
Added historical Intraday data request for NISS-NYSE to the queue. | 2019-12-13 02:14:01.764
Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. | 2019-12-13 02:14:01.764
Triggering next historical data download in queue. | 2019-12-13 02:14:01.764
SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 11 Service code: statscalc | 2019-12-13 02:14:01.769
SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 11 | 2019-12-13 02:14:01.769
Added historical Intraday data request for TICK-NYSE to the queue. | 2019-12-13 02:14:01.769
Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2019-12-13 02:14:01.769
Triggering next historical data download in queue. | 2019-12-13 02:14:01.769
SC DTC Data with Market Depth | Starting real-time market data updates for: TRIN-SP. ID: 12 Service code: statscalc | 2019-12-13 02:14:01.772
SC DTC Data with Market Depth | Requesting security definition data for: TRIN-SP. ID: 12 | 2019-12-13 02:14:01.772
Added historical Intraday data request for TRIN-SP to the queue. | 2019-12-13 02:14:01.772
Intraday data recording state for symbol TRIN-SP is set to download 'Pending'. | 2019-12-13 02:14:01.772
Triggering next historical data download in queue. | 2019-12-13 02:14:01.772
SC DTC Data with Market Depth | Starting real-time market data updates for: TVOL-NYSE. ID: 13 Service code: statscalc | 2019-12-13 02:14:01.907
SC DTC Data with Market Depth | Requesting security definition data for: TVOL-NYSE. ID: 13 | 2019-12-13 02:14:01.907
Added historical Intraday data request for TVOL-NYSE to the queue. | 2019-12-13 02:14:01.907
Intraday data recording state for symbol TVOL-NYSE is set to download 'Pending'. | 2019-12-13 02:14:01.907
Triggering next historical data download in queue. | 2019-12-13 02:14:01.907
SC DTC Data with Market Depth | Received security definition for symbol NVOL-SP | 2019-12-13 02:14:01.908
SC DTC Data with Market Depth | Received security definition for symbol TRIN-NYSE | 2019-12-13 02:14:01.908
SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-SP. ID: 14 Service code: statscalc | 2019-12-13 02:14:01.942
SC DTC Data with Market Depth | Requesting security definition data for: TICK-SP. ID: 14 | 2019-12-13 02:14:01.942
Added historical Intraday data request for TICK-SP to the queue. | 2019-12-13 02:14:01.942
Intraday data recording state for symbol TICK-SP is set to download 'Pending'. | 2019-12-13 02:14:01.942
Triggering next historical data download in queue. | 2019-12-13 02:14:01.942
SC DTC Data with Market Depth | Received security definition for symbol NVOL-NYSE | 2019-12-13 02:14:01.974
SC DTC Data with Market Depth | Received security definition for symbol ADV-SP | 2019-12-13 02:14:01.974
SC DTC Data with Market Depth | Received security definition for symbol NISS-NYSE | 2019-12-13 02:14:01.974
SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2019-12-13 02:14:02.072
SC DTC Data with Market Depth | Received security definition for symbol TRIN-SP | 2019-12-13 02:14:02.072
SC DTC Data with Market Depth | Received security definition for symbol TVOL-NYSE | 2019-12-13 02:14:02.072
SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-SP. ID: 15 Service code: statscalc | 2019-12-13 02:14:02.101
SC DTC Data with Market Depth | Requesting security definition data for: NISS-SP. ID: 15 | 2019-12-13 02:14:02.101
Added historical Intraday data request for NISS-SP to the queue. | 2019-12-13 02:14:02.101
Intraday data recording state for symbol NISS-SP is set to download 'Pending'. | 2019-12-13 02:14:02.101
Triggering next historical data download in queue. | 2019-12-13 02:14:02.101
SC DTC Data with Market Depth | Received security definition for symbol TICK-SP | 2019-12-13 02:14:02.178
SC DTC Data with Market Depth | Starting real-time market data updates for: ADV-NYSE. ID: 16 Service code: statscalc | 2019-12-13 02:14:02.222
SC DTC Data with Market Depth | Requesting security definition data for: ADV-NYSE. ID: 16 | 2019-12-13 02:14:02.222
Added historical Intraday data request for ADV-NYSE to the queue. | 2019-12-13 02:14:02.222
Intraday data recording state for symbol ADV-NYSE is set to download 'Pending'. | 2019-12-13 02:14:02.222
Triggering next historical data download in queue. | 2019-12-13 02:14:02.222
SC DTC Data with Market Depth | Received security definition for symbol NISS-SP | 2019-12-13 02:14:02.264
Requesting market depth updates for: ESZ19 if supported. | 2019-12-13 02:14:02.434
Separate subscription for market depth updates not supported. ESZ19 | 2019-12-13 02:14:02.434
SC DTC Data with Market Depth | Received security definition for symbol ADV-NYSE | 2019-12-13 02:14:02.467
HD Request # 63 | Downloading Intraday chart data for DECL-NYSE to the file DECL-NYSE.scid. Service: statscalc | 2019-12-13 02:14:06.817
HD Request # 63 | Download start date-time: 2019-12-12 20:00:03.000 | 2019-12-13 02:14:06.817
HD Request # 63 | Using server: ds3.sierracharts.com port 10150 | 2019-12-13 02:14:06.817
Socket (2) | Creating socket. | 2019-12-13 02:14:06.817
Socket (2) | Connecting to IP: 65.182.172.42. | 2019-12-13 02:14:06.817
HD Request # 63 | Setting DTC encoding to Binary VLS | 2019-12-13 02:14:07.078
HD Request # 63 | Sending historical data logon request message. | 2019-12-13 02:14:07.078
HD Request # 63 | Requesting Intraday data. Start date-time: 2019-12-12 20:00:03. Record interval: 0. Symbol: DECL-NYSE | 2019-12-13 02:14:07.207
HD Request # 63 | Decompressing data. | 2019-12-13 02:14:07.336
HD Request # 63 | Receiving Intraday data for DECL-NYSE starting at 2019-12-12 20:00:03 | 2019-12-13 02:14:07.336
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:14:07.336
Historical data download thread signaled to stop. | 2019-12-13 02:14:07.341
HD Request # 63 | Received 1 record from 2019-12-12 20:00:03.000 to 2019-12-12 20:00:03.000 (0.0 seconds) and wrote 0 records for DECL-NYSE | 2019-12-13 02:14:07.342
HD Request # 63 | Completion time: 1s | 2019-12-13 02:14:07.342
HD Request # 63 | Intraday data download complete for DECL-NYSE. Unique request ID: 63 | 2019-12-13 02:14:07.342
Removed historical data download ID 63 | 2019-12-13 02:14:07.342
Real-time Intraday chart data file updates started for DECL-NYSE | 2019-12-13 02:14:07.342
Intraday chart data file opened for DECL-NYSE | 2019-12-13 02:14:07.342
ADV-NYSE[M] 1 Min #25 | Historical data download for additional symbol DECL-NYSE with ID 63 has completed. | 2019-12-13 02:14:07.342

Triggering next historical data download in queue. | 2019-12-13 02:14:07.342
HD Request # 64 | Downloading Intraday chart data for DECL-SP to the file DECL-SP.scid. Service: statscalc | 2019-12-13 02:14:07.342
HD Request # 64 | Download start date-time: 2019-12-12 20:00:03.000 | 2019-12-13 02:14:07.342
HD Request # 64 | Using server: ds4.sierracharts.com port 10149 | 2019-12-13 02:14:07.342
Socket (3) | Creating socket. | 2019-12-13 02:14:07.342
Socket (3) | Connecting to IP: 192.81.56.146. | 2019-12-13 02:14:07.342
ADV-NYSE[M] 1 Min #25 | Reloading chart. | 2019-12-13 02:14:07.383
Socket (2) | Socket gracefully closed by remote side. | 2019-12-13 02:14:07.465
Socket (2) | Closed. | 2019-12-13 02:14:07.465
HD Request # 64 | Setting DTC encoding to Binary VLS | 2019-12-13 02:14:07.609
HD Request # 64 | Sending historical data logon request message. | 2019-12-13 02:14:07.609
Chart #31 has tagged chart #25 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:14:07.652
HD Request # 64 | Requesting Intraday data. Start date-time: 2019-12-12 20:00:03. Record interval: 0. Symbol: DECL-SP | 2019-12-13 02:14:08.224
+ Loading additional symbol data. | 2019-12-13 02:14:08.285
HD Request # 64 | Decompressing data. | 2019-12-13 02:14:08.354
HD Request # 64 | Receiving Intraday data for DECL-SP starting at 2019-12-12 20:00:03 | 2019-12-13 02:14:08.355
Socket (3) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:14:08.355
Historical data download thread signaled to stop. | 2019-12-13 02:14:08.355
HD Request # 64 | Received 1 record from 2019-12-12 20:00:03.000 to 2019-12-12 20:00:03.000 (0.0 seconds) and wrote 0 records for DECL-SP | 2019-12-13 02:14:08.355
HD Request # 64 | Completion time: 1s | 2019-12-13 02:14:08.355
HD Request # 64 | Intraday data download complete for DECL-SP. Unique request ID: 64 | 2019-12-13 02:14:08.355
Removed historical data download ID 64 | 2019-12-13 02:14:08.355
Real-time Intraday chart data file updates started for DECL-SP | 2019-12-13 02:14:08.355
Intraday chart data file opened for DECL-SP | 2019-12-13 02:14:08.355
ADV-SP[M] 1 Min #36 | Historical data download for additional symbol DECL-SP with ID 64 has completed. | 2019-12-13 02:14:08.355

Triggering next historical data download in queue. | 2019-12-13 02:14:08.355
Delaying start of download for ESZ19 | 2019-12-13 02:14:08.355
ADV-SP[M] 1 Min #36 | Reloading chart. | 2019-12-13 02:14:08.369
Chart #59 has tagged chart #36 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:14:08.381
Socket (3) | Socket gracefully closed by remote side. | 2019-12-13 02:14:08.486
Socket (3) | Closed. | 2019-12-13 02:14:08.486
Chart #25 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:14:08.786
ESZ19 [C][M] 5 Min #27 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:14:09.090
+ Loading additional symbol data. | 2019-12-13 02:14:09.134
Chart #36 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:14:09.554
ESZ19 [C][M] 5 Min #27 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:14:09.806
HD Request # 65 | Downloading Intraday chart data for ESZ19 to the file ESZ19.scid. Service: cme | 2019-12-13 02:15:01.818
HD Request # 65 | Download start date-time: 2019-12-13 02:11:03.000 | 2019-12-13 02:15:01.818
HD Request # 65 | Using server: ds21.sierracharts.com port 10150 | 2019-12-13 02:15:01.818
Socket (2) | Creating socket. | 2019-12-13 02:15:01.818
Socket (2) | Connecting to IP: 216.1.90.129. | 2019-12-13 02:15:01.818
HD Request # 65 | Setting DTC encoding to Binary VLS | 2019-12-13 02:15:02.071
HD Request # 65 | Sending historical data logon request message. | 2019-12-13 02:15:02.071
HD Request # 65 | Requesting Intraday data. Start date-time: 2019-12-13 02:11:03. Record interval: 0. Symbol: ESZ19 | 2019-12-13 02:15:02.647
HD Request # 65 | Decompressing data. | 2019-12-13 02:15:02.771
HD Request # 65 | Receiving Intraday data for ESZ19 starting at 2019-12-13 02:11:03 | 2019-12-13 02:15:02.773
HD Request # 65 | Timestamp of first Intraday data file record written: 2019-12-13 02:11:14 | 2019-12-13 02:15:02.774
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:15:02.774
Historical data download thread signaled to stop. | 2019-12-13 02:15:02.809
HD Request # 65 | Received 726 records from 2019-12-13 02:11:03.000 to 2019-12-13 02:14:57.007 (3.9 minutes) and wrote 724 records for ESZ19 | 2019-12-13 02:15:02.810
HD Request # 65 | Completion time: 0s | 2019-12-13 02:15:02.817
HD Request # 65 | Intraday data download complete for ESZ19. Unique request ID: 65 | 2019-12-13 02:15:02.817
Removed historical data download ID 65 | 2019-12-13 02:15:02.817
Real-time Intraday chart data file updates started for ESZ19 | 2019-12-13 02:15:02.817
Intraday chart data file opened for ESZ19 | 2019-12-13 02:15:02.817

Triggering next historical data download in queue. | 2019-12-13 02:15:02.817
HD Request # 66 | Downloading Intraday chart data for NVOL-SP to the file NVOL-SP.scid. Service: statscalc | 2019-12-13 02:15:02.817
HD Request # 66 | Download start date-time: 2019-12-12 16:30:00.000 | 2019-12-13 02:15:02.817
HD Request # 66 | Using server: ds3.sierracharts.com port 10149 | 2019-12-13 02:15:02.817
Socket (3) | Creating socket. | 2019-12-13 02:15:02.817
Socket (3) | Connecting to IP: 65.182.172.42. | 2019-12-13 02:15:02.817
Socket (2) | Socket gracefully closed by remote side. | 2019-12-13 02:15:02.898
Socket (2) | Closed. | 2019-12-13 02:15:02.898
HD Request # 66 | Setting DTC encoding to Binary VLS | 2019-12-13 02:15:03.077
HD Request # 66 | Sending historical data logon request message. | 2019-12-13 02:15:03.077
HD Request # 66 | Requesting Intraday data. Start date-time: 2019-12-12 16:30:00. Record interval: 0. Symbol: NVOL-SP | 2019-12-13 02:15:03.199
HD Request # 66 | Decompressing data. | 2019-12-13 02:15:03.322
HD Request # 66 | Receiving Intraday data for NVOL-SP starting at 2019-12-12 16:30:00 | 2019-12-13 02:15:03.322
Socket (3) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:15:03.322
Historical data download thread signaled to stop. | 2019-12-13 02:15:03.365
HD Request # 66 | Received 1 record from 2019-12-12 16:30:00.000 to 2019-12-12 16:30:00.000 (0.0 seconds) and wrote 0 records for NVOL-SP | 2019-12-13 02:15:03.365
HD Request # 66 | Completion time: 1s | 2019-12-13 02:15:03.365
HD Request # 66 | Intraday data download complete for NVOL-SP. Unique request ID: 66 | 2019-12-13 02:15:03.365
Removed historical data download ID 66 | 2019-12-13 02:15:03.365
Real-time Intraday chart data file updates started for NVOL-SP | 2019-12-13 02:15:03.365
Intraday chart data file opened for NVOL-SP | 2019-12-13 02:15:03.365

Triggering next historical data download in queue. | 2019-12-13 02:15:03.365
HD Request # 67 | Downloading Intraday chart data for TRIN-NYSE to the file TRIN-NYSE.scid. Service: statscalc | 2019-12-13 02:15:03.365
HD Request # 67 | Download start date-time: 2019-12-12 20:00:03.000 | 2019-12-13 02:15:03.365
HD Request # 67 | Using server: ds4.sierracharts.com port 10150 | 2019-12-13 02:15:03.366
Socket (2) | Creating socket. | 2019-12-13 02:15:03.366
Socket (2) | Connecting to IP: 192.81.56.146. | 2019-12-13 02:15:03.366
Socket (3) | Socket gracefully closed by remote side. | 2019-12-13 02:15:03.444
Socket (3) | Closed. | 2019-12-13 02:15:03.444
HD Request # 67 | Setting DTC encoding to Binary VLS | 2019-12-13 02:15:03.648
HD Request # 67 | Sending historical data logon request message. | 2019-12-13 02:15:03.648
Chart #40 has tagged chart #7 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:04.020
HD Request # 67 | Requesting Intraday data. Start date-time: 2019-12-12 20:00:03. Record interval: 0. Symbol: TRIN-NYSE | 2019-12-13 02:15:04.272
Chart #19 has tagged chart #18 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:04.313
Chart #38 has tagged chart #23 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:04.351
Chart #38 has tagged chart #26 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:04.351
Chart #38 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:04.351
Chart #38 has tagged chart #28 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:04.351
Chart #38 has tagged chart #29 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:04.351
Chart #38 has tagged chart #39 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:04.351
ESZ19 [C][M] 10 Sec #39 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:04.383
HD Request # 67 | Decompressing data. | 2019-12-13 02:15:04.411
HD Request # 67 | Receiving Intraday data for TRIN-NYSE starting at 2019-12-12 20:00:03 | 2019-12-13 02:15:04.411
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:15:04.411
Socket (2) | Socket gracefully closed by remote side. | 2019-12-13 02:15:04.548
Socket (2) | Closed. | 2019-12-13 02:15:04.548
Historical data download thread signaled to stop. | 2019-12-13 02:15:05.021
HD Request # 67 | Received 1 record from 2019-12-12 20:00:03.000 to 2019-12-12 20:00:03.000 (0.0 seconds) and wrote 0 records for TRIN-NYSE | 2019-12-13 02:15:05.021
HD Request # 67 | Completion time: 2s | 2019-12-13 02:15:05.021
HD Request # 67 | Intraday data download complete for TRIN-NYSE. Unique request ID: 67 | 2019-12-13 02:15:05.021
Removed historical data download ID 67 | 2019-12-13 02:15:05.021
Real-time Intraday chart data file updates started for TRIN-NYSE | 2019-12-13 02:15:05.021
Intraday chart data file opened for TRIN-NYSE | 2019-12-13 02:15:05.021

Triggering next historical data download in queue. | 2019-12-13 02:15:05.021
HD Request # 68 | Downloading Intraday chart data for NVOL-NYSE to the file NVOL-NYSE.scid. Service: statscalc | 2019-12-13 02:15:05.022
HD Request # 68 | Download start date-time: 2019-12-12 16:30:00.000 | 2019-12-13 02:15:05.022
HD Request # 68 | Using server: ds3.sierracharts.com port 10149 | 2019-12-13 02:15:05.022
Socket (2) | Creating socket. | 2019-12-13 02:15:05.022
Socket (2) | Connecting to IP: 65.182.172.42. | 2019-12-13 02:15:05.022
Chart #44 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.026
Chart #47 has tagged chart #28 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.027
Chart #9 has tagged chart #20 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.161
Chart #9 has tagged chart #23 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.161
Chart #9 has tagged chart #26 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.161
Chart #9 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.161
Chart #9 has tagged chart #28 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.161
Chart #9 has tagged chart #29 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.161
Chart #9 has tagged chart #3 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.161
Chart #9 has tagged chart #38 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.161
Chart #9 has tagged chart #8 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.161
HD Request # 68 | Setting DTC encoding to Binary VLS | 2019-12-13 02:15:05.279
HD Request # 68 | Sending historical data logon request message. | 2019-12-13 02:15:05.279
ESZ19 [C][M] 5 Min #27 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.311
ESZ19 [C][M] 10 Min #29 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.366
HD Request # 68 | Requesting Intraday data. Start date-time: 2019-12-12 16:30:00. Record interval: 0. Symbol: NVOL-NYSE | 2019-12-13 02:15:05.402
Chart #5 has tagged chart #7 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.406
ESZ19 [CB][M] #3 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.453
HD Request # 68 | Decompressing data. | 2019-12-13 02:15:05.525
HD Request # 68 | Receiving Intraday data for NVOL-NYSE starting at 2019-12-12 16:30:00 | 2019-12-13 02:15:05.525
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:15:05.525
Chart #3 has tagged chart #7 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.529
Historical data download thread signaled to stop. | 2019-12-13 02:15:05.571
HD Request # 68 | Received 1 record from 2019-12-12 16:30:00.000 to 2019-12-12 16:30:00.000 (0.0 seconds) and wrote 0 records for NVOL-NYSE | 2019-12-13 02:15:05.571
HD Request # 68 | Completion time: 0s | 2019-12-13 02:15:05.571
HD Request # 68 | Intraday data download complete for NVOL-NYSE. Unique request ID: 68 | 2019-12-13 02:15:05.571
Removed historical data download ID 68 | 2019-12-13 02:15:05.571
Real-time Intraday chart data file updates started for NVOL-NYSE | 2019-12-13 02:15:05.571
Intraday chart data file opened for NVOL-NYSE | 2019-12-13 02:15:05.571

Triggering next historical data download in queue. | 2019-12-13 02:15:05.571
HD Request # 69 | Downloading Intraday chart data for ADV-SP to the file ADV-SP.scid. Service: statscalc | 2019-12-13 02:15:05.571
HD Request # 69 | Download start date-time: 2019-12-12 20:00:03.000 | 2019-12-13 02:15:05.571
HD Request # 69 | Using server: ds4.sierracharts.com port 10150 | 2019-12-13 02:15:05.571
Socket (3) | Creating socket. | 2019-12-13 02:15:05.571
Socket (3) | Connecting to IP: 192.81.56.146. | 2019-12-13 02:15:05.571
Chart #16 has tagged chart #3 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.578
Chart #16 has tagged chart #7 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.578
Chart #21 has tagged chart #18 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.617
Chart #21 has tagged chart #3 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.617
Chart #21 has tagged chart #7 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.617
Chart #6 has tagged chart #3 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.620
Chart #6 has tagged chart #7 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.620
ESZ19 [CB][M] 5 Min #18 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.622
Socket (2) | Socket gracefully closed by remote side. | 2019-12-13 02:15:05.655
Socket (2) | Closed. | 2019-12-13 02:15:05.655
ESZ19 [CB][M] #7 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.660
ESZ19 [CB][M] #8 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:05.742
HD Request # 69 | Setting DTC encoding to Binary VLS | 2019-12-13 02:15:05.838
HD Request # 69 | Sending historical data logon request message. | 2019-12-13 02:15:05.838
HD Request # 69 | Requesting Intraday data. Start date-time: 2019-12-12 20:00:03. Record interval: 0. Symbol: ADV-SP | 2019-12-13 02:15:05.968
HD Request # 69 | Decompressing data. | 2019-12-13 02:15:06.098
HD Request # 69 | Receiving Intraday data for ADV-SP starting at 2019-12-12 20:00:03 | 2019-12-13 02:15:06.098
Socket (3) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:15:06.099
Historical data download thread signaled to stop. | 2019-12-13 02:15:06.169
HD Request # 69 | Received 1 record from 2019-12-12 20:00:03.000 to 2019-12-12 20:00:03.000 (0.0 seconds) and wrote 0 records for ADV-SP | 2019-12-13 02:15:06.169
HD Request # 69 | Completion time: 0s | 2019-12-13 02:15:06.170
HD Request # 69 | Intraday data download complete for ADV-SP. Unique request ID: 69 | 2019-12-13 02:15:06.170
Removed historical data download ID 69 | 2019-12-13 02:15:06.170
Real-time Intraday chart data file updates started for ADV-SP | 2019-12-13 02:15:06.170
Intraday chart data file opened for ADV-SP | 2019-12-13 02:15:06.170

Triggering next historical data download in queue. | 2019-12-13 02:15:06.170
HD Request # 70 | Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc | 2019-12-13 02:15:06.170
HD Request # 70 | Download start date-time: 2019-12-12 20:00:03.000 | 2019-12-13 02:15:06.170
HD Request # 70 | Using server: ds3.sierracharts.com port 10149 | 2019-12-13 02:15:06.170
Socket (2) | Creating socket. | 2019-12-13 02:15:06.170
Socket (2) | Connecting to IP: 65.182.172.42. | 2019-12-13 02:15:06.171
ESZ19 [CB][M] Renko 5t #23 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:06.174
ESZ19 [CB][M] 0.8 Range #26 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:06.226
Socket (3) | Socket gracefully closed by remote side. | 2019-12-13 02:15:06.231
Socket (3) | Closed. | 2019-12-13 02:15:06.231
Chart #36 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:06.282
ESZ19 [C][M] 30 Min #20 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:06.283
ESZ19 [C][M] 611 Trades #28 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:06.299
Chart #35 has tagged chart #38 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:06.408
Chart #37 has tagged chart #38 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:06.409
ESZ19 [C][M] 1 Min #38 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:06.410
HD Request # 70 | Setting DTC encoding to Binary VLS | 2019-12-13 02:15:06.427
HD Request # 70 | Sending historical data logon request message. | 2019-12-13 02:15:06.427
HD Request # 70 | Requesting Intraday data. Start date-time: 2019-12-12 20:00:03. Record interval: 0. Symbol: NISS-NYSE | 2019-12-13 02:15:06.549
HD Request # 70 | Decompressing data. | 2019-12-13 02:15:06.673
HD Request # 70 | Receiving Intraday data for NISS-NYSE starting at 2019-12-12 20:00:03 | 2019-12-13 02:15:06.673
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:15:06.673
Socket (2) | Socket gracefully closed by remote side. | 2019-12-13 02:15:06.796
Socket (2) | Closed. | 2019-12-13 02:15:06.796
Chart #38 has tagged chart #23 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:07.332
Chart #38 has tagged chart #26 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:07.332
Chart #38 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:07.332
Chart #38 has tagged chart #28 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:07.332
Chart #38 has tagged chart #29 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:07.332
Chart #38 has tagged chart #39 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:07.332
Historical data download thread signaled to stop. | 2019-12-13 02:15:07.357
HD Request # 70 | Received 1 record from 2019-12-12 20:00:03.000 to 2019-12-12 20:00:03.000 (0.0 seconds) and wrote 0 records for NISS-NYSE | 2019-12-13 02:15:07.357
HD Request # 70 | Completion time: 1s | 2019-12-13 02:15:07.357
HD Request # 70 | Intraday data download complete for NISS-NYSE. Unique request ID: 70 | 2019-12-13 02:15:07.357
Removed historical data download ID 70 | 2019-12-13 02:15:07.357
Real-time Intraday chart data file updates started for NISS-NYSE | 2019-12-13 02:15:07.357
Intraday chart data file opened for NISS-NYSE | 2019-12-13 02:15:07.357

Triggering next historical data download in queue. | 2019-12-13 02:15:07.357
HD Request # 71 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2019-12-13 02:15:07.357
HD Request # 71 | Download start date-time: 2019-12-12 20:00:03.000 | 2019-12-13 02:15:07.357
HD Request # 71 | Using server: ds4.sierracharts.com port 10150 | 2019-12-13 02:15:07.358
Socket (2) | Creating socket. | 2019-12-13 02:15:07.358
Socket (2) | Connecting to IP: 192.81.56.146. | 2019-12-13 02:15:07.358
ESZ19 [C][M] 10 Sec #39 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:07.362
HD Request # 71 | Setting DTC encoding to Binary VLS | 2019-12-13 02:15:07.623
HD Request # 71 | Sending historical data logon request message. | 2019-12-13 02:15:07.623
HD Request # 71 | Requesting Intraday data. Start date-time: 2019-12-12 20:00:03. Record interval: 0. Symbol: TICK-NYSE | 2019-12-13 02:15:07.752
HD Request # 71 | Decompressing data. | 2019-12-13 02:15:07.881
HD Request # 71 | Receiving Intraday data for TICK-NYSE starting at 2019-12-12 20:00:03 | 2019-12-13 02:15:07.881
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:15:07.881
Socket (2) | Socket gracefully closed by remote side. | 2019-12-13 02:15:08.011
Socket (2) | Closed. | 2019-12-13 02:15:08.011
Historical data download thread signaled to stop. | 2019-12-13 02:15:08.015
HD Request # 71 | Received 1 record from 2019-12-12 20:00:03.000 to 2019-12-12 20:00:03.000 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2019-12-13 02:15:08.016
HD Request # 71 | Completion time: 0s | 2019-12-13 02:15:08.016
HD Request # 71 | Intraday data download complete for TICK-NYSE. Unique request ID: 71 | 2019-12-13 02:15:08.016
Removed historical data download ID 71 | 2019-12-13 02:15:08.016
Real-time Intraday chart data file updates started for TICK-NYSE | 2019-12-13 02:15:08.016
Intraday chart data file opened for TICK-NYSE | 2019-12-13 02:15:08.016

Triggering next historical data download in queue. | 2019-12-13 02:15:08.016
HD Request # 72 | Downloading Intraday chart data for TRIN-SP to the file TRIN-SP.scid. Service: statscalc | 2019-12-13 02:15:08.016
HD Request # 72 | Download start date-time: 2019-12-12 20:00:03.000 | 2019-12-13 02:15:08.016
HD Request # 72 | Using server: ds3.sierracharts.com port 10149 | 2019-12-13 02:15:08.016
Socket (2) | Creating socket. | 2019-12-13 02:15:08.016
Socket (2) | Connecting to IP: 65.182.172.42. | 2019-12-13 02:15:08.016
Chart #42 has tagged chart #28 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.019
Chart #45 has tagged chart #28 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.020
Chart #46 has tagged chart #28 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.021
Chart #48 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.023
Chart #1 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.031
Chart #11 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.033
ESZ19 [C][M] 5 Min #27 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.034
ESZ19 [C][M] 10 Min #29 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.095
Chart #41 has tagged chart #38 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.136
Chart #43 has tagged chart #38 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.138
ESZ19 [CB][M] #3 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.139
Chart #3 has tagged chart #7 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.220
HD Request # 72 | Setting DTC encoding to Binary VLS | 2019-12-13 02:15:08.265
HD Request # 72 | Sending historical data logon request message. | 2019-12-13 02:15:08.265
ESZ19 [CB][M] #7 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.267
ESZ19 [CB][M] Renko 5t #23 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.353
HD Request # 72 | Requesting Intraday data. Start date-time: 2019-12-12 20:00:03. Record interval: 0. Symbol: TRIN-SP | 2019-12-13 02:15:08.384
ESZ19 [CB][M] 0.8 Range #26 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.403
ESZ19 [C][M] 611 Trades #28 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.462
HD Request # 72 | Decompressing data. | 2019-12-13 02:15:08.503
HD Request # 72 | Receiving Intraday data for TRIN-SP starting at 2019-12-12 20:00:03 | 2019-12-13 02:15:08.504
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:15:08.504
Historical data download thread signaled to stop. | 2019-12-13 02:15:08.565
HD Request # 72 | Received 1 record from 2019-12-12 20:00:03.000 to 2019-12-12 20:00:03.000 (0.0 seconds) and wrote 0 records for TRIN-SP | 2019-12-13 02:15:08.565
HD Request # 72 | Completion time: 0s | 2019-12-13 02:15:08.565
HD Request # 72 | Intraday data download complete for TRIN-SP. Unique request ID: 72 | 2019-12-13 02:15:08.565
Removed historical data download ID 72 | 2019-12-13 02:15:08.565
Real-time Intraday chart data file updates started for TRIN-SP | 2019-12-13 02:15:08.565
Intraday chart data file opened for TRIN-SP | 2019-12-13 02:15:08.565

Triggering next historical data download in queue. | 2019-12-13 02:15:08.566
HD Request # 73 | Downloading Intraday chart data for TVOL-NYSE to the file TVOL-NYSE.scid. Service: statscalc | 2019-12-13 02:15:08.566
HD Request # 73 | Download start date-time: 2019-12-12 16:30:00.000 | 2019-12-13 02:15:08.566
HD Request # 73 | Using server: ds4.sierracharts.com port 10150 | 2019-12-13 02:15:08.566
Socket (3) | Creating socket. | 2019-12-13 02:15:08.566
Socket (3) | Connecting to IP: 192.81.56.146. | 2019-12-13 02:15:08.566
ESZ19 [C][M] 1 Min #38 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:08.569
Socket (2) | Socket gracefully closed by remote side. | 2019-12-13 02:15:08.623
Socket (2) | Closed. | 2019-12-13 02:15:08.624
HD Request # 73 | Setting DTC encoding to Binary VLS | 2019-12-13 02:15:08.846
HD Request # 73 | Sending historical data logon request message. | 2019-12-13 02:15:08.846
HD Request # 73 | Requesting Intraday data. Start date-time: 2019-12-12 16:30:00. Record interval: 0. Symbol: TVOL-NYSE | 2019-12-13 02:15:08.983
HD Request # 73 | Decompressing data. | 2019-12-13 02:15:09.120
HD Request # 73 | Receiving Intraday data for TVOL-NYSE starting at 2019-12-12 16:30:00 | 2019-12-13 02:15:09.120
Socket (3) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:15:09.120
Socket (3) | Socket gracefully closed by remote side. | 2019-12-13 02:15:09.257
Socket (3) | Closed. | 2019-12-13 02:15:09.257
Chart #38 has tagged chart #23 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:09.517
Chart #38 has tagged chart #26 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:09.517
Chart #38 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:09.517
Chart #38 has tagged chart #28 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:09.517
Chart #38 has tagged chart #29 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:09.517
Chart #38 has tagged chart #39 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:09.517
Historical data download thread signaled to stop. | 2019-12-13 02:15:09.544
HD Request # 73 | Received 1 record from 2019-12-12 16:30:00.000 to 2019-12-12 16:30:00.000 (0.0 seconds) and wrote 0 records for TVOL-NYSE | 2019-12-13 02:15:09.544
HD Request # 73 | Completion time: 1s | 2019-12-13 02:15:09.544
HD Request # 73 | Intraday data download complete for TVOL-NYSE. Unique request ID: 73 | 2019-12-13 02:15:09.544
Removed historical data download ID 73 | 2019-12-13 02:15:09.544
Real-time Intraday chart data file updates started for TVOL-NYSE | 2019-12-13 02:15:09.544
Intraday chart data file opened for TVOL-NYSE | 2019-12-13 02:15:09.544

Triggering next historical data download in queue. | 2019-12-13 02:15:09.544
HD Request # 74 | Downloading Intraday chart data for TICK-SP to the file TICK-SP.scid. Service: statscalc | 2019-12-13 02:15:09.545
HD Request # 74 | Download start date-time: 2019-12-12 20:00:03.000 | 2019-12-13 02:15:09.545
HD Request # 74 | Using server: ds3.sierracharts.com port 10149 | 2019-12-13 02:15:09.545
Socket (2) | Creating socket. | 2019-12-13 02:15:09.545
Socket (2) | Connecting to IP: 65.182.172.42. | 2019-12-13 02:15:09.545
ESZ19 [C][M] 10 Sec #39 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:09.551
HD Request # 74 | Setting DTC encoding to Binary VLS | 2019-12-13 02:15:09.791
HD Request # 74 | Sending historical data logon request message. | 2019-12-13 02:15:09.791
HD Request # 74 | Requesting Intraday data. Start date-time: 2019-12-12 20:00:03. Record interval: 0. Symbol: TICK-SP | 2019-12-13 02:15:09.909
HD Request # 74 | Decompressing data. | 2019-12-13 02:15:10.027
HD Request # 74 | Receiving Intraday data for TICK-SP starting at 2019-12-12 20:00:03 | 2019-12-13 02:15:10.028
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:15:10.028
Socket (2) | Socket gracefully closed by remote side. | 2019-12-13 02:15:10.146
Socket (2) | Closed. | 2019-12-13 02:15:10.146
Historical data download thread signaled to stop. | 2019-12-13 02:15:10.197
HD Request # 74 | Received 1 record from 2019-12-12 20:00:03.000 to 2019-12-12 20:00:03.000 (0.0 seconds) and wrote 0 records for TICK-SP | 2019-12-13 02:15:10.197
HD Request # 74 | Completion time: 1s | 2019-12-13 02:15:10.197
HD Request # 74 | Intraday data download complete for TICK-SP. Unique request ID: 74 | 2019-12-13 02:15:10.197
Removed historical data download ID 74 | 2019-12-13 02:15:10.197
Real-time Intraday chart data file updates started for TICK-SP | 2019-12-13 02:15:10.197
Intraday chart data file opened for TICK-SP | 2019-12-13 02:15:10.197

Triggering next historical data download in queue. | 2019-12-13 02:15:10.197
HD Request # 75 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc | 2019-12-13 02:15:10.197
HD Request # 75 | Download start date-time: 2019-12-12 20:00:03.000 | 2019-12-13 02:15:10.197
HD Request # 75 | Using server: ds4.sierracharts.com port 10150 | 2019-12-13 02:15:10.197
Socket (2) | Creating socket. | 2019-12-13 02:15:10.197
Socket (2) | Connecting to IP: 192.81.56.146. | 2019-12-13 02:15:10.198
HD Request # 75 | Setting DTC encoding to Binary VLS | 2019-12-13 02:15:10.463
HD Request # 75 | Sending historical data logon request message. | 2019-12-13 02:15:10.463
HD Request # 75 | Requesting Intraday data. Start date-time: 2019-12-12 20:00:03. Record interval: 0. Symbol: NISS-SP | 2019-12-13 02:15:10.592
HD Request # 75 | Decompressing data. | 2019-12-13 02:15:10.721
HD Request # 75 | Receiving Intraday data for NISS-SP starting at 2019-12-12 20:00:03 | 2019-12-13 02:15:10.721
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:15:10.721
Historical data download thread signaled to stop. | 2019-12-13 02:15:10.745
HD Request # 75 | Received 1 record from 2019-12-12 20:00:03.000 to 2019-12-12 20:00:03.000 (0.0 seconds) and wrote 0 records for NISS-SP | 2019-12-13 02:15:10.745
HD Request # 75 | Completion time: 0s | 2019-12-13 02:15:10.745
HD Request # 75 | Intraday data download complete for NISS-SP. Unique request ID: 75 | 2019-12-13 02:15:10.745
Removed historical data download ID 75 | 2019-12-13 02:15:10.745
Real-time Intraday chart data file updates started for NISS-SP | 2019-12-13 02:15:10.745
Intraday chart data file opened for NISS-SP | 2019-12-13 02:15:10.745

Triggering next historical data download in queue. | 2019-12-13 02:15:10.745
HD Request # 76 | Downloading Intraday chart data for ADV-NYSE to the file ADV-NYSE.scid. Service: statscalc | 2019-12-13 02:15:10.745
HD Request # 76 | Download start date-time: 2019-12-12 20:00:03.000 | 2019-12-13 02:15:10.746
HD Request # 76 | Using server: ds3.sierracharts.com port 10149 | 2019-12-13 02:15:10.746
Socket (3) | Creating socket. | 2019-12-13 02:15:10.746
Socket (3) | Connecting to IP: 65.182.172.42. | 2019-12-13 02:15:10.746
Socket (2) | Socket gracefully closed by remote side. | 2019-12-13 02:15:10.851
Socket (2) | Closed. | 2019-12-13 02:15:10.851
HD Request # 76 | Setting DTC encoding to Binary VLS | 2019-12-13 02:15:10.996
HD Request # 76 | Sending historical data logon request message. | 2019-12-13 02:15:10.996
HD Request # 76 | Requesting Intraday data. Start date-time: 2019-12-12 20:00:03. Record interval: 0. Symbol: ADV-NYSE | 2019-12-13 02:15:11.114
HD Request # 76 | Decompressing data. | 2019-12-13 02:15:11.234
HD Request # 76 | Receiving Intraday data for ADV-NYSE starting at 2019-12-12 20:00:03 | 2019-12-13 02:15:11.234
Socket (3) | Shutdown started. Waiting for graceful close. | 2019-12-13 02:15:11.234
Historical data download thread signaled to stop. | 2019-12-13 02:15:11.243
HD Request # 76 | Received 1 record from 2019-12-12 20:00:03.000 to 2019-12-12 20:00:03.000 (0.0 seconds) and wrote 0 records for ADV-NYSE | 2019-12-13 02:15:11.243
HD Request # 76 | Completion time: 0s | 2019-12-13 02:15:11.244
HD Request # 76 | Intraday data download complete for ADV-NYSE. Unique request ID: 76 | 2019-12-13 02:15:11.244
Removed historical data download ID 76 | 2019-12-13 02:15:11.244
Real-time Intraday chart data file updates started for ADV-NYSE | 2019-12-13 02:15:11.244
Intraday chart data file opened for ADV-NYSE | 2019-12-13 02:15:11.244

Triggering next historical data download in queue. | 2019-12-13 02:15:11.244
Chart #49 has tagged chart #18 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.250
Chart #13 has tagged chart #20 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.251
Chart #13 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.251
Chart #13 has tagged chart #28 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.251
Chart #13 has tagged chart #29 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.251
Chart #24 has tagged chart #9 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.281
Chart #14 has tagged chart #18 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.282
Chart #14 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.282
ESZ19 [C][M] 1 Day #9 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.283
Chart #9 has tagged chart #20 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.284
Chart #9 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.284
Chart #9 has tagged chart #29 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.284
ESZ19 [C][M] 5 Min #27 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.313
Socket (3) | Socket gracefully closed by remote side. | 2019-12-13 02:15:11.354
Socket (3) | Closed. | 2019-12-13 02:15:11.354
Chart #12 has tagged chart #18 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.362
ESZ19 [C][M] 10 Min #29 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.364
Chart #25 has tagged chart #27 for full recalculation. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.409
ESZ19 [CB][M] 5 Min #18 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.411
ESZ19 [CB][M] Renko 5t #23 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.448
ESZ19 [CB][M] 0.8 Range #26 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.499
ESZ19 [C][M] 30 Min #20 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.556
ESZ19 [C][M] 611 Trades #28 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.573
ESZ19 [C][M] 5 Min #27 | Performing a full recalculation because it has been tagged. Chartbook: YONCAR-Sierra-ES.cht | 2019-12-13 02:15:11.739
[2019-12-13 07:19:49]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
This morning it doesn't work again (I tried 5 times restarting the connection already).
Please answer my question above.
Best Regards,
[2019-12-13 12:51:39]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
Update Sierra Chart to the current version. The problem is you are running an older version the data feed does not support.

Instructions:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-13 15:25:36]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
I have updated my SierraCharts. Last update was just last month.
It seems I could restart my data connection many times without a disruption (in order to achieve resetting of the pulling/stacking column).
Can you tell when you will have included resetting this into the menu?
[2019-12-13 20:00:13]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
Actually the resetting of market depth pulling and stacking is already in Sierra Chart. You can access it by right clicking on the Price scale but the menu option may be disabled and that will be solved in the next release. We did not realize this functionality was already in there when we responded previously about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-13 21:23:26]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Thank you. In fact we discussed this last November and you were working on it back then, so I guess during this year you definitely finished it. Will you enable it in the next version?

Thank you.
[2019-12-16 03:10:55]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
Update to prerelease 2027.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-16 20:21:07]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Thank you I have updated and have been monitoring all day the pulling/stacking.
I tried to find on the right clock menu a reset for them, but I couldn't.
Am I missing something?
[2019-12-17 14:09:41]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
You are not running version 2027 or higher.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-17 14:38:01]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Thank you. I ran the Pre-release updating again without errors and now I even have the 2028 and it works.
Thank you.
[2019-12-31 07:56:52]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Dear Sirs,
Sierra tells me I should top-up my balance in order to continue using Sierra tomorrow.
This makes no sense as my AMP account still holds $50 to pay the upcoming Sierra Package-5 for $25.
Also, for the Denali feed and CME exchange, $30.25 should be covered by my current Sierra Balance of $31.

Is there really a problem?
[2019-12-31 13:48:49]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Dear Sirs,

Please make sure that my access is continuous into the new year.
[2019-12-31 16:15:54]
SC Support - Posts: 460 | Ending Date: 2020-08-22
Can we give you a call to speak about this?
[2019-12-31 16:32:06]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
One thing to be aware of is your Sierra Chart account is no longer associated with AMP and any funds you have in your AMP account cannot be used to pay for Sierra Chart services.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-31 16:50:48]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
You can reach me on SkyPe name ydcsaba.
[2019-12-31 16:57:54]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
I am surprized as according to the above conversation from November and December, I still was supposed to pay with my AMP account balance for the Sierra Package 5, while Sierra charges the Denali feed directly from my account here.
Can you reestablish the AMP payment or should I request a Setup with AMP again for a Sierra Package with Denali feed? Doesn't this mean that they would like to then charge me for the Denali feed as well?
[2019-12-31 18:07:02]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Will you?
Can you call me?

PS: I have asked AMP to look into this, too.
[2019-12-31 18:53:06]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
You should know that AMP Futures has just confirmed that "this Sierra Account is set to be charged to the AMP account for December. Nothing has changed with this set up on the AMP end."
[2019-12-31 19:38:01]
SC Support - Posts: 460 | Ending Date: 2020-08-22
Spoke to the Client, answered his questions, we plan to possibly connect again tomorrow, but we don't expect it to be necessary.
[2019-12-31 20:49:18]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
This is precisely why when you put payment of your Sierra Chart account in the hands of others, that you run into these problems. You should pay for it yourself through this website and you are in full control. We do not handle any payment issues through affiliates. You have to work out that with them.

Users should always be in control. Do not rely on AMP or anyone. When you use the payment and access control system, on this website you are in full control. Full control. We do not do any automatic billing and we do not store any credit card details. You are in full control. The only thing you have to rely upon us, is requesting a refund which we will take care of for a 5 USD service fee.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-31 20:52:27
[2019-12-31 20:59:13]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
We have contacted AMP in regards to your account and we told them to stop all billing from your AMP account for Sierra Chart effective January 2020. They should not be billing you any further because Sierra Chart is not billing them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-01 02:15:53]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Dear Sirs,

Why did you do that now when AMP has just confirmed that they will charge and I don't have to worry. This was statedly my preference.

Cancelling my AMP billing is precisely against our Agreement with you from November, when I switched from AMP's Rithmic data feed to Sierra's Denali data feed and agreed to pay for it directly and keep the AMP payment for the SC5 package active until my AMP account uses up the remaining $50 balance.

This all stands in this thread above and I directly referenced it today, summarizing that the Agreement was to pay with my AMP account balance for the Sierra Package 5 as I did in November and December.

Just before we spoke with your colleague Mathew, who also confirmed that the current setup will continue, AMP has also confirmed the imminent charge.

In the current situation: I just have been charged $30.25 for the Denali data feed but Sierra does not accept my data feed connection neither thru InterActive Brokers, nor thru Denali, stating that my Current service package does not support it.

Please reestablish the billing with AMP, as I wrote to you above, I will anyway migrate all my payment after February to you.
[2020-01-01 02:18:12]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
Sorry we are not going to do anything further. This matter is now closed. We have spent enough time on this. This is final. Also Matthew was not in a position to provide a proper technical answer here. Please do not ask us about this further. This is absolutely final. This is a 65 post thread. This is getting to be insane and this is over with. It is over with. It is final. We are not going to respond further here.

We have been far too accommodating here. This is over with and this is final.

Refer to post #23.

In the current situation: I just have been charged $30.25 for the Denali data feed but Sierra does not accept my data feed connection neither thru InterActive Brokers, nor thru Denali, stating that my Current service package does not support it.
You need to make a payment for usage time following the instructions below:

Follow these instructions to add usage time to your Sierra Chart account:

1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu.

You can also go to this page in your browser:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

Login with your Sierra Chart Account Name and Password.

2. Choose the particular Service Package that you want to automatically renew and press the "Update" button.

3. Add sufficient credit to your Services Balance using any of the available payment options:
https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit

For further information, refer to:
https://www.sierrachart.com/index.php?page=doc/PurchaseInformation.php#RenewingAccess

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-01 02:32:42
[2020-01-01 14:03:27]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
My sincere apologies Sir.
I had NO IDEA, that combining the two billing would cause so much trouble (no less for me then for you).
Believe me, I have read all your manuals already in early 2018, when I first had the opportunity to test SierraCharts and you have my respect for developing this immense Application. Reading those manuals made me understand how much you value your own clients as a preference to third-party providers. (I actually recognize from those readings your personal touch here in this thread, too, and appreciate that you took on my case personally.)

Knowing your preference I made a decision in October to switch to Sierra's own Denali feed (as opposed to AMP's direct and also cheaper one) as early as I could with November.
This was my error in judgement as the combination of two billings caused so much trouble, I did not anticipate and for that I apologize. Please don't blame Mathew, as he did not expect this either.

Now I have topped up my Sierra account with the $25 fee I used to pay with AMP for SC5 Package to cover January directly Sierra.
I do not understand thou how to re-activate the service.
[2020-01-01 18:47:05]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
We have activated your Sierra Chart account for a week.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-01 22:21:55]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
I don't understand and the data feed doesn't work.
Please check.
[2020-01-01 23:17:27]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
After numerous restarts and logging in with my Interactive Brokers account to Sierra the data feed finally started, but only 6 minutes into the OverNight open.
This was exactly the situation I was attempting to avoid 2 days ago.
[2020-01-02 05:31:43]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
You would avoid this issue by using the Sierra Chart TT based order routing service:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php

Even if you just keep a small balance with your broker like 500 USD, this is a good way to guarantee determination of a funded trading account for CME requirements without having to do anything.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-02 05:32:18
[2020-01-02 14:18:03]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
This is confusing: In no uncertain terms I was told to only use Sierra, so I topped up my account with $25 for the SC5 Package but have now only a week left of Sierra? What you are suggesting is that I go back to handling everything with AMP, which is where I am coming from.
This makes no sense. Please activate my Sierra Package SC5 for January.
[2020-01-02 17:32:47]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
Dear Sirs,

I would appreciate an answer on the price of SC5 thru Sierra.
Is it really so, that not only Denali data feed costs a 25% more than with a third party, but that SC5 package costs 50% more?

You have to clarify, as this is not the understanding we had in October.
[2020-01-03 07:32:47]
User912279 - Posts: 99 | Ending Date: 2020-01-31 [Expired]
I did not receive any answer but during the night AMP has charged my account for Sierra for $25.
What does this mean now?
[2020-01-03 18:49:54]
Sierra Chart Engineering - Posts: 87482 | Ending Date: 2021-04-05
What we are going to do is extend your Sierra Chart account until the end of the month because of this charge but tell AMP to stop billing you. You cannot be using AMP because you need to use Interactive Brokers. You just cannot use them anymore for Sierra Chart.

Also your conclusions about pricing are not even true at all. The prices of Sierra Chart are posted on this website. That is final. We cannot answer you further on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-03 18:58:24

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