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Date/Time: Fri, 06 Dec 2019 18:12:45 +0000



changing from AMP-Rithmic data feed to Sierra's (non-professional)

[2019-11-01 11:21:45]
User912279 - Posts: 72
Dear Sierra,

This is to continue our discussion from 14th October on the subject.

I have cancelled today my Rithmic feed in the morning (yday) as advised by AMP two weeks ago.
I would like to start tomorrow (1st November) morning my Denali data feed trial please.

FYI: there has been one (but only one) even of increased market volatility and that was this Wednesday (yesterday) at 16.00 EST and the Rithmic data feed has "blacked out" as usual, the same way as discussed two weeks ago.

Do you arrange this or should I take steps?

Best Regards,

Csaba DOLHAI
[2019-11-01 13:30:16]
User912279 - Posts: 72
I don't have data.
Could you help me please?
[2019-11-01 14:55:08]
User912279 - Posts: 72
You offered me a Trial month on 14th October, after you sent me the link to register for the Denali feed under:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions

You also wrote that you "are working out the ability for AMP to offer the Denali Exchange Data Feed for use with services other than the Sierra Chart order routing service. This should be available this month."

Then you asked me if I would like to run it thru my AMP account and I said yes.
If I follow the above link I can only chose between the Sierra-account-funded services of SC-Order-Routing or All-Services, but not the Trial feed that we discussed.
What am I missing? You wrote that you would arrange this with AMP.

Remember, that I don't route my orders thru AMP or Sierra, but I have an independent Broker Account (Interactive Brokers), which is the very reason for why I could establish that there was a data delay during times of high volatility.

As there is a very large amount of action in the marketplace today on the 1st November, that I already missed, I need to know if this is this going to work now.

Please respond.
[2019-11-01 17:06:37]
User912279 - Posts: 72
OK. I got a response from Support on SkyPe.
Thank you.
[2019-11-02 13:50:44]
Sierra Chart Engineering - Posts: 78965
We can see that we activated the Denali exchange data feed on your account. And we see that you did add a credit of 25 USD for the data feed. Confirm you did receive the real-time data on Friday or if not, Sunday evening.

Remember, that I don't route my orders thru AMP or Sierra, but I have an independent Broker Account (Interactive Brokers), which is the very reason for why I could establish that there was a data delay during times of high volatility.
So you are not going to maintain an account at AMP? But instead Interactive Brokers?

If you will be using Interactive Brokers which is necessary to authorize the CME data, you will have to start paying for your Sierra Chart account directly rather than through AMP. Let us know so we can set this up for you. This is important so there are no interruptions.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-02 13:51:49
[2019-11-02 14:44:20]
User912279 - Posts: 72
The data feed has been activated with the help of your colleague Raymond Matthew but only in time for market close yesterday unfortunately, as there has been no response for this thread for 24 hours.
But yes, after I contacted Raymond directly thru SkyPe has been instrumental and quick.

I have been using Interactive Brokers for many many years now, Sierra only for 1.5 years. The reason I have AMP is because 9f Sierra. I also understand thou that the Denali feed would cost an additional $15.75 if I maintain this new arrangement of paying Denali thru Sierra. This would be to my detriment, as thru AMP the cost is only $20+$5.
If this was not the case thou, I would gladly relocate my paying arrangements directly to Sierra.

Please advise me.

Best Wishes,

Csaba DOLHAI
imageimage_2019_11_01T18_01_07_635Z.png / V - Attached On 2019-11-02 14:33:07 UTC - Size: 48.65 KB - 17 views
[2019-11-02 15:14:28]
User912279 - Posts: 72
For further question please see the threads that lead to this one here:
https://www.sierrachart.com/SupportBoard.php?ThreadID=46124#post_last

and from early October on Rithmic data feed black-out suring high market volatility here:
https://www.sierrachart.com/SupportBoard.php?ThreadID=46079#post_last
[2019-11-02 17:13:17]
Sierra Chart Engineering - Posts: 78965
We apologize for the delay. Sometimes these requests take time to go through and understand. If your account is direct with Sierra Chart it does become easier for us.

The Denali data feed is 25 USD a month plus the exchange fees and if you just require one of the CME group exchanges with depth, it is just 5 USD additional for the exchange fee. Refer to:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SupportedExchanges
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-02 17:14:20
[2019-11-02 18:09:34]
User912279 - Posts: 72
Thank you for this information. So basically it would cost just $5 more to have the Delani fee thru Sierra for CME with depth.
I will test thru the month the data feed during high volatility events and come back to you.
[2019-11-07 17:06:08]
User912279 - Posts: 72
Dear Sirs,

Success.
This is to let you know that the First Test today in a volatile market situation that just happened (@12 PM EST) there was NO DELAY in data and the charts updated instantaneously. Sierra followed to the second every move I saw on my Interactive Brokers chart.
Thank you.
I will keep monitoring.
[2019-11-07 18:23:43]
Sierra Chart Engineering - Posts: 78965
That is good to know but if you do experience any lag, understand that there still is the potential with that with our own data feeds and that would mean you would need to reduce bandwidth:
https://www.sierrachart.com/index.php?page=doc/helpdetails4.html#SierraChartExchangeDataFeeds
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-07 18:48:50]
User912279 - Posts: 72
Good point. Thank you for the reminder. I'll keep it in mind when needed.
Meanwhile, I would like to ask a question about Sierra's capabilities: I always wondered how Sierra can use so little resources of my average computer's capabilities. It only uses about 1.3 GB memory and 25% of my 3.5GHz quad-core CPU.
Is it possible to use more, in order to help Sierra?
Thank you.
Meanwhile I 'll keep monitoring the new Denali feed.
All the best,
[2019-11-07 20:35:44]
User912279 - Posts: 72
Another test today at 12:43 EST proved a success: no Delay in the charts.
I would like to add that this is a heavy Chartbook, loaded with ES and related charts, but it worked flawlessly during today's two volatility spikes.
imageSierra-ES-chartbook.jpg / V - Attached On 2019-11-07 20:35:36 UTC - Size: 2.54 MB - 30 views
[2019-11-07 20:37:30]
User912279 - Posts: 72
Correction: the time of the 2nd volatility spike was @14.43 EST.
[2019-11-12 11:51:36]
User912279 - Posts: 72
Dear Sirs,

You must have missed my question earlier about Sierra's uses of computer resources, which I think are very relevant to the point you raised about potential chart delays in the future, I might still experience despite of having switched to the new Denali data feed that has proven itself twice last Thursday (12EST & 14.43 EST) and on Friday as well (by the way).
[2019-11-12 23:55:00]
Sierra Chart Engineering - Posts: 78965
Is it possible to use more, in order to help Sierra?
Thank you.
No, we did not miss the question. This would not help.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-18 20:50:55]
User912279 - Posts: 72
Dear Sierra,

I have decided to stay with the Denali feed and after discussing it with your colleague Raymond Matthew I request you to set up the CME with Market Depth for nonprofessional Trading accounts for 5.25 USD / month as of December. I would like to continue paying for my Sierra subscription thou with my AMP account for another few months, until I used up the balance there. (Remember I only established an AMP account and a Rithmic sibscription last year to be able to have Sierra data feed).

Please confirm, so that I can top up my Sierra account with the $25+ $5.25 then.

Thank you,

Csaba DOLHAI
[2019-11-20 23:09:12]
Sierra Chart Engineering - Posts: 78965
Yes your Denali Exchange Data Feed is currently set to only have this exchange renew next month:
CME with Market Depth for nonprofessional Trading accounts (5.25 USD) per month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-20 23:09:32
[2019-12-01 23:27:30]
User912279 - Posts: 72
My Denali feed doesn't work now on the 1st December. I have been logged in with Sierra for many hours, and still the Control Panel say I should connect to my Trading Account to get the Data.
Please also see our correspondence above in this thread from the 2nd November.
Please see screenshot attached.
Can you please fix this and explain ASAP?
Date Time Of Last Edit: 2019-12-01 23:32:42
imageScreenshot_20191202-001552.png / V - Attached On 2019-12-01 23:27:07 UTC - Size: 295.04 KB - 13 views
[2019-12-02 04:41:38]
Sierra Chart Engineering - Posts: 78965
Within Sierra Chart what is Global Settings >> Data/Trade Service Settings >> Service set to?

Do you have a funded trading account with AMP? Is this set up through Rithmic or CQG or what?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-02 10:20:24]
User912279 - Posts: 72
Denali. See picture attached.
My AMP account always served the purpose of having a Data Feed (as described in our correspondence above see November 2nd). It's current balance is $75, which is to be used for paying for Sierra Package 5, as also discussed in the correspondence above. My trading account is as before with Interactive Brokers (see correspondence above).

Are you saying now that thus my Denali feed won't work?
Date Time Of Last Edit: 2019-12-02 10:40:57
imageData-Trade-Settings.png / V - Attached On 2019-12-02 10:19:43 UTC - Size: 21.72 KB - 13 views
[2019-12-02 12:57:10]
User912279 - Posts: 72
Despite all the preparation thru October the 1st November I did not have any data feed all thru that day, which turned out to be a very active day I had to miss.

I would like to avoid the same happening now with the start of December.
Now there is only an hour left till market open.
Can you activate the feed please?
[2019-12-02 13:04:31]
Sierra Chart Engineering - Posts: 78965
The problem is you are using a Sierra Chart account through AMP but then you say you have a live funded account through Interactive Brokers but the Sierra Chart account you have cannot connect to Interactive Brokers.

So you do not have an account set up through either CQG, Rithmic or the Sierra Chart order routing service? But even in these cases, that account needs to be through AMP.

You have to connect to a live account to authorize CME data as explained here:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#UnderstandingAccessingDataFromCME

The only way we can solve this is to remove your Sierra Chart account association from AMP. And then you have to connect it to Interactive Brokers. But then you need to start paying for it directly after December.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-02 13:06:35
[2019-12-02 13:25:30]
User912279 - Posts: 72
So, can I pay for my Sierra account thru Interactive Brokers?
Can you initiate these steps so that I have data connection as soon as possible please.
[2019-12-02 13:29:32]
Sierra Chart Engineering - Posts: 78965
No you cannot pay for Sierra Chart through Interactive Brokers. You need to contact AMP now and tell them that you do not want to pay for Sierra Chart through them. This is essential otherwise you are going to continue to get billed. And you have to start paying next month for Sierra Chart directly.

We have removed your Sierra Chart account from being associated with AMP. You now need to connect it to Interactive Brokers as explained here:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ConnectingOnlyOnceAMonthToTradingAccount (Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-02 13:30:01
[2019-12-02 13:39:55]
User912279 - Posts: 72
It was my preferred way to pay for Sierra as well as the data feed directly thru Sierra, so that is not a problem, although as I said above: the plan was to pay with the remaining balance at my AMP account for the next few months.
Can you activate for now my access to the data feed?
I am contacting AMP in the mean time.
[2019-12-02 13:41:54]
Sierra Chart Engineering - Posts: 78965
Can you activate for now my access to the data feed?
In regards to the above, you need to do the following which is required by the CME:


You now need to connect Sierra Chart to Interactive Brokers as explained here:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ConnectingOnlyOnceAMonthToTradingAccount (Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-02 13:42:11
[2019-12-02 13:51:31]
User912279 - Posts: 72
I have actually tried that today already, but that was before our conversation here.
Now IT WORKED!
Thank you.

So my next step is to discontinue with AMP paying for Sierra, right? Can you please take from AMP Sierra's December (and perhaps even January) monthly subscription fee now?
[2019-12-02 15:11:04]
User912279 - Posts: 72
I have I think managed to arrange with AMP that I will be able to keep paying for Sierra SC5 for the next months. I just received credentials to (I think) enable me logging in, so that my data feed is enabled. I believe this is what I need to use once a month in order to enable my data feed. Am I correct?

After these few months then we can arrange "migrating" my SC5 monthly subscription directly to Sierra.
[2019-12-02 21:05:03]
User912279 - Posts: 72
I have tried to log in with the new password now at market close, but Sierra says it's not valid. Or is it only valid from tomorrow?
Or is this new password supposed to be used next month when I eventually run into this problem again early January?
[2019-12-03 00:18:07]
Sierra Chart Engineering - Posts: 78965
What new password are you referring to? What is it for. Where did it come from?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-03 11:39:08]
User912279 - Posts: 72
From support@sierracharts.com @9.59 EST and at the same time from tradedestampfutures.com.
Also: AMP has charged the November SC5 from the account, leaving there $50 for January and February, after which I will migrate paymnt for all subscriptions directly to my Sierra Account.

May I assume that this new password is just a technicality (as it is not working, but is probably for the purpose paying thru AMP for my SC5) and I shold just keep using my original password?
[2019-12-03 18:33:44]
Sierra Chart Engineering - Posts: 78965
This is still not clear for us. If you are referring to a different Sierra Chart Account name and password, you can use those by following the instructions here:
https://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#DifferentAccountName
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-03 18:52:14]
User912279 - Posts: 72
Should I forward you the mail back to support?
[2019-12-04 00:19:51]
Sierra Chart Engineering - Posts: 78965
Well are you having any current issue at this time?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-04 02:19:32]
User912279 - Posts: 72
No issues, thank you.
Perhaps this was the only way AMP could arrange the SC5 payments thru them, while Sierra directly charges the data feed. (?)

I know I can count on you to help me thru the next two months' payments before I can migrate then this last part to Sierra as well.

As for the quality of the Denali data feed; I kept on monitoring the data delay during times of increased volatility and these last weeks I noticed a slight (maybe a second long) delay in times of volatility on ES prices displayed in Sierra compared to my Interactive Brokers.

So, unfortunately I will have to experiment with lowering my Market Depth Data, but I as you described and see how that improves the delay. Of course this delay is no-way near as debilitating as Rithmic's 10-30 second delay used to be!

I will keep you updated.

And thank you again for your help and hope the payments will be seamless from here on.

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