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ERROR: Trade Order Error - Less than 4 symbol parts. SC order routing error.

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[2019-10-29 20:03:14] #1 [Go To First Post]
Vivil - Posts: 7
Hi Support... I've got yesterday the new TT data feed... But I can't send an order in Live. The Error is: SC Futures Order Routing/Data order update (Order reject). Info: Trade Order Error - Less than 4 symbol parts. SC order routing error. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 295515. Service Order ID: 187139. Symbol: CLZ19. Account: AC114968 \| 2019-10-29 20:42:26.197 I've sent The Protocol using Button to send on Sierra.... What does mean "4 symbol parts". I can't with, and without OCO. No limits and no market orders. And I have updated the SC to Version 2005. No way... ATT-Image include DT-Settings... TS-LOG:(I have it cleared before starting new...) SC Futures Order Routing/Data \| Requesting trade accounts from server. \| 2019-10-29 20:38:29.521 SC Futures Order Routing/Data \| Performing query for order fills start date- time for account AC114968. \| 2019-10-29 20:38:29.625 SC Futures Order Routing/Data \| Performing query for historical account balances for account AC114968. \| 2019-10-29 20:38:29.625 SC Futures Order Routing/Data \| Received 1 accounts from service. \| 2019-10-29 20:38:29.625 SC Futures Order Routing/Data \| Requesting historical order fills for account AC114968. Start Date-Time UTC: 2018-10-22 19:38:30 \| 2019-10-29 20:38:29.680 SC Futures Order Routing/Data \| Requesting historical account balances for account AC114968. Start date-time UTC: 2018-10-22 19:38:30 \| 2019-10-29 20:38:29.729 SC Futures Order Routing/Data \| Received 0 order fills for account: AC114968. Inserting the ones that do not exist. \| 2019-10-29 20:38:32.095 SC Futures Order Routing/Data \| Received 0 historical account balance updates for account: AC114968. Inserting the ones that do not exist. \| 2019-10-29 20:38:34.386 SC Futures Order Routing/Data \| Requesting Trade Positions data. \| 2019-10-29 20:38:34.510 SC Futures Order Routing/Data \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2019-10-29 20:38:34.613 SC Futures Order Routing/Data order update (Order reject). Info: Trade Order Error - Less than 4 symbol parts. SC order routing error. Text: Parent order. Tag: 1L_Hand.twconfig. Internal Order ID: 295507. Service Order ID: 187128. Symbol: CLZ19. Account: AC114968 \| 2019-10-29 20:39:47.798 SC Futures Order Routing/Data order update (Order reject). Info: Trade Order Error - Less than 4 symbol parts. SC order routing error. Text: Tag: 1L_Hand.twconfig. Internal Order ID: 295510. Service Order ID: 187132. Symbol: CLZ19. Account: AC114968 \| 2019-10-29 20:40:25.201 SC Futures Order Routing/Data order update (Order reject). Info: Trade Order Error - Less than 4 symbol parts. SC order routing error. Text: Parent order. Tag: SimpleBracket.twconfig. Internal Order ID: 295511. Service Order ID: 187135. Symbol: CLZ19. Account: AC114968 \| 2019-10-29 20:41:41.978 SC Futures Order Routing/Data order update (Order reject). Info: Trade Order Error - Less than 4 symbol parts. SC order routing error. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 295514. Service Order ID: 187138. Symbol: CLZ19. Account: AC114968 \| 2019-10-29 20:42:07.480 SC Futures Order Routing/Data order update (Order reject). Info: Trade Order Error - Less than 4 symbol parts. SC order routing error. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 295515. Service Order ID: 187139. Symbol: CLZ19. Account: AC114968 \| 2019-10-29 20:42:26.197 LOG: Reading Internal Order ID file. \| 2019-10-29 20:38:23.660 Reading Trade Orders file. \| 2019-10-29 20:38:23.766 Reading Trade Positions file. \| 2019-10-29 20:38:23.766 Reading Account Balance file. \| 2019-10-29 20:38:23.767 UDPListener (1424). Port 22904 \| Listening on UDP port 22904. \| 2019-10-29 20:38:23.796 Software version: 2005 64-bit \| 2019-10-29 20:38:23.796 Enabled for: Advanced Features 2. \| 2019-10-29 20:38:23.796 Enabled for: Sierra Chart Historical Data Service. \| 2019-10-29 20:38:23.796 Enabled for: Denali Real-Time Exchange Data Feed. \| 2019-10-29 20:38:23.796 Enabled for exchange2: CME (Trading Account Required) \| 2019-10-29 20:38:23.796 Enabled for exchange2: CBOT (Trading Account Required) \| 2019-10-29 20:38:23.796 Enabled for exchange2: COMEX (Trading Account Required) \| 2019-10-29 20:38:23.796 Enabled for exchange2: NYMEX (Trading Account Required) \| 2019-10-29 20:38:23.796 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-10-29 20:38:23.796 Current selected Data/Trading service: SC Futures Order Routing/Data \| 2019-10-29 20:38:23.796 Custom symbol settings values: disabled \| 2019-10-29 20:38:23.796 Chart Update Interval: 10 \| 2019-10-29 20:38:23.796 Intraday Data Storage Time Unit: 0 \| 2019-10-29 20:38:23.796 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2019-10-29 20:38:23.796 2019-10-29 20:38:23 Local computer time \| 2019-10-29 20:38:23.796 2019-10-29 19:38:23 Local computer time in UTC \| 2019-10-29 20:38:23.796 2019-10-29 20:38:23 Local computer time in SC Time Zone \| 2019-10-29 20:38:23.796 2019-10-29 19:38:22 Server time in UTC \| 2019-10-29 20:38:23.796 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2019-10-29 20:38:23.796 Program path: D:\wP\SierraChart\ \| 2019-10-29 20:38:23.796 Data Files path: D:\wP\SierraChart\Data\ \| 2019-10-29 20:38:23.796 OS Version Number: 10.0 \| 2019-10-29 20:38:23.797 Locale Setting: C \| 2019-10-29 20:38:23.797 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-10-29 20:38:23.797 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. \| 2019-10-29 20:38:23.819 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-10-29 20:38:23.883 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-10-29 20:38:23.898 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-10-29 20:38:23.898 Received 5 login tokens. \| 2019-10-29 20:38:23.978 Symbol settings MD5 received. Request ID: 1. \| 2019-10-29 20:38:24.059 Requested symbol settings for service code sc_futures.dtc.trading. Request ID: 2. \| 2019-10-29 20:38:24.059 Symbol settings received. Request ID: 2. \| 2019-10-29 20:38:24.299 Received Date-time from server. Delay adjusted UTC Date-time: 2019-10-29 19:38:28.049. Round-trip delay: 00:00:00.038 \| 2019-10-29 20:38:28.475 Computer time to server time difference: 00:00:00.426 \| 2019-10-29 20:38:28.475 Error setting System Date-Time. Windows error code 1314: Dem Client fehlt ein erforderliches Recht. \| 2019-10-29 20:38:28.476 SC Futures Order Routing/Data \| Connecting to the server futurestrading2.sierracharts.com. Port 11098 \| 2019-10-29 20:38:28.954 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2019-10-29 20:38:28.997 DTC Client socket (1) \| Connecting to IP: 208.185.224.129. \| 2019-10-29 20:38:28.997 SC Futures Order Routing/Data \| Connected to server. \| 2019-10-29 20:38:29.102 SC Futures Order Routing/Data \| Starting socket receive thread. \| 2019-10-29 20:38:29.102 SC Futures Order Routing/Data \| Sending encoding request to server: Binary VLS \| 2019-10-29 20:38:29.102 SC Futures Order Routing/Data \| Setting DTC encoding to Binary VLS \| 2019-10-29 20:38:29.415 SC Futures Order Routing/Data \| Sending logon request message. \| 2019-10-29 20:38:29.415 SC Futures Order Routing/Data \| Received logon response. \| 2019-10-29 20:38:29.521 SC Futures Order Routing/Data \| Server Name: SC DTC Server. \| 2019-10-29 20:38:29.521 SC Futures Order Routing/Data \| Server protocol version: 8. Client protocol version: 8 \| 2019-10-29 20:38:29.521 SC Futures Order Routing/Data \| Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading\|SymbolSettings=trading_technologies_v2.trading. \| 2019-10-29 20:38:29.521 SC Futures Order Routing/Data \| Trading is supported. \| 2019-10-29 20:38:29.521 SC Futures Order Routing/Data \| Order cancel and replace is supported. \| 2019-10-29 20:38:29.521 SC Futures Order Routing/Data \| OCO Orders supported. \| 2019-10-29 20:38:29.521 SC Futures Order Routing/Data \| Bracket Orders supported. \| 2019-10-29 20:38:29.521 SC Futures Order Routing/Data \| Connected to data and trading server. \| 2019-10-29 20:38:29.521 Triggering next historical data download in queue. \| 2019-10-29 20:38:29.521 Triggering next historical data download in queue. \| 2019-10-29 20:38:29.521 Triggering next historical data download in queue. \| 2019-10-29 20:38:29.521 Triggering next historical data download in queue. \| 2019-10-29 20:38:29.521 CLZ19 [CBV] 0.42 Range #1 \| Reloading chart. \| 2019-10-29 20:39:30.489 CLZ19 [CBV] 0.42 Range #1 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2019-10-29 20:39:30.489 CLZ19 [CBV] 0.42 Range #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-10-29 20:39:30.489 SC Futures Order Routing/Data \| Starting real-time market data updates for: CLZ19. ID: 1 \| 2019-10-29 20:39:30.604 SC Futures Order Routing/Data \| Subscribing to streaming market data in the service client is not supported. Symbol: CLZ19 \| 2019-10-29 20:39:30.604 SC Futures Order Routing/Data \| Requesting security definition data for: CLZ19. ID: 1 \| 2019-10-29 20:39:30.604 No historical data client is currently set to download historical Intraday data for CLZ19. \| 2019-10-29 20:39:30.605 Real-time Intraday chart data file updates started for CLZ19 \| 2019-10-29 20:39:30.605 Intraday chart data file opened for CLZ19 \| 2019-10-29 20:39:30.605 SC Futures Order Routing/Data \| Received security definition for symbol CLZ19 \| 2019-10-29 20:39:30.708 CLZ19 [CBV-D] 0.42 Range #1 \| StartDateTimeForLoadingOrderFills: 2019-10-28 23:00:00 \| 2019-10-29 20:39:31.691 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Creating socket. Using TLS 1.2. \| 2019-10-29 20:47:43.606 The message log has been sent to support. \| 2019-10-29 20:47:43.606 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Connecting to IP: 46.4.97.203. \| 2019-10-29 20:47:43.607 Sending of the Message Log is completed. The response was saved to D:\wP\SierraChart\Data\MessageLogAnalysis.htm \| 2019-10-29 20:47:43.837 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| CloseSocket call. \| 2019-10-29 20:47:44.094 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Shutdown started. Waiting for graceful close. \| 2019-10-29 20:47:44.094 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (0) \| CloseSocket call. \| 2019-10-29 20:47:44.104 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Socket gracefully closed by remote side. \| 2019-10-29 20:47:44.110 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Closed. \| 2019-10-29 20:47:44.110


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[2019-10-29 20:12:18] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to translate the symbols to match the TT format. To do that, select this command from the Edit menu: Edit Menu: Edit >> Translate Symbols To Current Service (Translate symbols to current service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-29 20:12:36

[2019-10-30 00:26:12] #3 [Go To First Post]
Vivil - Posts: 7
Now it works... Thanks

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