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Date/Time: Sat, 27 Apr 2024 08:36:39 +0000



Mysterious

View Count: 762

[2019-10-29 16:36:23]
j4ytr4der_ - Posts: 918
Not sure how to describe this so I recorded a video... hopefully someone knows what would cause this.

https://www.loom.com/share/4d7ae0eb21714632a6aaab7a8de9493a
[2019-10-29 17:43:09]
Sierra Chart Engineering - Posts: 104368
For a video just attach it here as an AVI or MP4 file. Our security software does not let us watch any videos from other sites.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-10-29 17:43:24
[2019-10-29 20:08:30]
j4ytr4der_ - Posts: 918
Wow... I would think it much safer to watch a video from a reputable company like Loom rather than a random uploaded file.

Anyway, see attached... thanks.
Private File
Attachment Deleted.
[2019-10-29 20:53:24]
Sierra Chart Engineering - Posts: 104368
You are using Transact data. We cannot help with the out of order timestamp issue. This is not a data feed that we provide technical support for.

Please consider using this data feed instead:
Denali Exchange Data Feed

You will not have this problem with our own data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-10-29 20:54:14
[2019-10-29 22:05:49]
j4ytr4der_ - Posts: 918
Oh... wow this is a shock. I don't think I have any choice since I'm a customer of Infinity Futures who provides SC and the datafeed to me. Should I check with them on this issue? Seems like a potentially pretty serious problem.
[2019-10-30 12:07:29]
Sierra Chart Engineering - Posts: 104368
Yes check with them. Clearly there is an out of order timestamp. This should not be happening.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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