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How to Post a Message for Support

Signed up for Sierra Chart Exchange Data Feed -- data not flowing.

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[2019-10-10 14:14:57] #1 [Go To First Post]
SC Support - Posts: 1800
Separate subscription for market depth updates not supported. FDXM0919-EUREX \| 2019-10-10 20:56:16.714 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Creating socket. Using TLS 1.2. \| 2019-10-10 20:58:40.268 The message log has been sent to support. \| 2019-10-10 20:58:40.268 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Connecting to IP: 46.4.97.203. \| 2019-10-10 20:58:40.268 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2019-10-10 20:58:42.924 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Shutdown started. Waiting for graceful close. \| 2019-10-10 20:58:43.182 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Socket gracefully closed by remote side. \| 2019-10-10 20:58:43.384 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Closed. \| 2019-10-10 20:58:43.384 The message log has been sent to support. \| 2019-10-10 20:59:32.506 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Creating socket. Using TLS 1.2. \| 2019-10-10 20:59:32.506 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Connecting to IP: 46.4.97.203. \| 2019-10-10 20:59:32.506 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2019-10-10 20:59:35.148 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-10-10 20:59:35.402 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-10-10 20:59:35.602 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2019-10-10 20:59:35.602 The message log has been sent to support. \| 2019-10-10 21:02:39.952 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) \| Creating socket. Using TLS 1.2. \| 2019-10-10 21:02:39.953 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) \| Connecting to IP: 46.4.97.203. \| 2019-10-10 21:02:39.953 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) \| Socket gracefully closed by remote side. \| 2019-10-10 21:02:47.270 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-10-10 21:02:47.270 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) \| Closed. \| 2019-10-10 21:02:47.270 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2019-10-10 21:02:51.612 The message log has been sent to support. \| 2019-10-10 21:03:36.262 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) \| Creating socket. Using TLS 1.2. \| 2019-10-10 21:03:36.262 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) \| Connecting to IP: 46.4.97.203. \| 2019-10-10 21:03:36.262 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2019-10-10 21:03:39.782 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) \| Shutdown started. Waiting for graceful close. \| 2019-10-10 21:03:40.026 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) \| Socket gracefully closed by remote side. \| 2019-10-10 21:03:40.311 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) \| Closed. \| 2019-10-10 21:03:40.311 The message log has been sent to support. \| 2019-10-10 21:04:58.220 HTTPS connection ID:5 to www.sierrachart.com:443 for request ID:5 (2) \| Creating socket. Using TLS 1.2. \| 2019-10-10 21:04:58.220 HTTPS connection ID:5 to www.sierrachart.com:443 for request ID:5 (2) \| Connecting to IP: 46.4.97.203. \| 2019-10-10 21:04:58.221 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2019-10-10 21:05:04.597 HTTPS connection ID:5 to www.sierrachart.com:443 for request ID:5 (2) \| Shutdown started. Waiting for graceful close. \| 2019-10-10 21:05:04.843 HTTPS connection ID:5 to www.sierrachart.com:443 for request ID:5 (2) \| Socket gracefully closed by remote side. \| 2019-10-10 21:05:05.047 HTTPS connection ID:5 to www.sierrachart.com:443 for request ID:5 (2) \| Closed. \| 2019-10-10 21:05:05.047

[2019-10-10 14:56:53] #2 [Go To First Post]
SC Support - Posts: 1800
Resolved, user moving from Rithmic to the Sierra Chart Exchange Data Feed, he just needed to Translate Symbols "If you have existing Chartbooks with futures symbols that match another supported Data or Trading service, then to automatically translate those symbols, open a Chartbook and select Edit >> Translate Symbols to Current Service." Date Time Of Last Edit: 2019-10-10 15:09:25

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