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Direct MessagesDate/Time: Fri, 19 Apr 2024 18:47:53 +0000
Chartbook Crashing from Custom Studies: Caught an unhandled exception in c_Chart:WindowProc.
View Count: 1710
| [2019-10-08 19:20:31] |
| tommartin321 - Posts: 74 |
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Hello, After updating to the current version 1997, my chartbook is constantly crashing. Error message and Chartbook files have been uploaded. Thank you, Tom |
 Error Message.png / V - Attached On 2019-10-08 19:15:17 UTC - Size: 53.34 KB - 410 views  Chartbook1.Cht - Attached On 2019-10-08 19:15:42 UTC - Size: 709.01 KB - 418 views |
| [2019-10-09 07:06:43] |
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In regards to post #1, there is no exception when we test your Chartbook. Are you using the OpenGL option? If so, disable that option: https://www.sierrachart.com/index.php?page=doc/GraphicsSettings.html#UseOpenGLFforChartGraphics We will continue to test the Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-09 08:38:47] |
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We are still unable to duplicate any problem with your Chartbook. There are no exceptions. Do you know if you are running the 64-bit version of Sierra Chart? This is what we recommend you use.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-09 12:28:21] |
| tommartin321 - Posts: 74 |
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I'm using 64-bit version and my OpenGL is not enabled. When I'm using the Chartbook I sent you, Sierra Charts is repeatedly crashing. Is there a log file I can send you for further investigation? |
| [2019-10-09 13:35:33] |
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We are continuing to test your Chartbook on a release build and completely stable. No there is nothing more that we need other than the Chartbook. Actually, we can now see what the problem is. You are running custom studies now that we look at your screenshot again. That is where the problem is. Refer to the instructions here: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-09 13:36:42
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| [2019-10-09 17:35:06] |
| tommartin321 - Posts: 74 |
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Yes, that's correct. My Sierra Charts only crashes when I add the Custom Studies. However, my Sierra Charts only started crashing after I updated to your 1997 version. So the only thing that changed was your software, not the custom studies. |
| [2019-10-09 17:56:35] |
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But that does not mean the custom studies are not the cause of the problem. There could be a programming error in them which only shows up sometimes (we explain this in help topic 17), or we may have inadvertently changed something in the ACSIL structure given to the study functions, which is causing a problem but that is really not that likely anymore. Refer to: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-09 17:57:12
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| [2019-10-09 18:00:57] |
| tommartin321 - Posts: 74 |
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I just rolled back to your 1991 version and my chartbook is no longer crashing. So once again, the only thing that's changed is your code.
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| [2019-10-09 19:21:36] |
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Refer to: https://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-16 22:52:45] |
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There is indeed a problem with the custom studies you are using. Refer to: Custom Studies has issue on windows 10 The developer will take care of this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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