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Date/Time: Wed, 20 Nov 2019 16:49:55 +0000



Chartbook Crashing from Custom Studies: Caught an unhandled exception in c_Chart:WindowProc.

[2019-10-08 19:20:31]
tommartin321 - Posts: 15
Hello,

After updating to the current version 1997, my chartbook is constantly crashing. Error message and Chartbook files have been uploaded.

Thank you,

Tom
imageError Message.png / V - Attached On 2019-10-08 19:15:17 UTC - Size: 53.34 KB - 35 views
attachmentChartbook1.Cht - Attached On 2019-10-08 19:15:42 UTC - Size: 709.01 KB - 17 views
[2019-10-09 07:06:43]
Sierra Chart Engineering - Posts: 78317
In regards to post #1, there is no exception when we test your Chartbook. Are you using the OpenGL option? If so, disable that option:
https://www.sierrachart.com/index.php?page=doc/GraphicsSettings.html#UseOpenGLFforChartGraphics

We will continue to test the Chartbook.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-10-09 08:38:47]
Sierra Chart Engineering - Posts: 78317
We are still unable to duplicate any problem with your Chartbook. There are no exceptions. Do you know if you are running the 64-bit version of Sierra Chart? This is what we recommend you use.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-10-09 12:28:21]
tommartin321 - Posts: 15
I'm using 64-bit version and my OpenGL is not enabled.

When I'm using the Chartbook I sent you, Sierra Charts is repeatedly crashing. Is there a log file I can send you for further investigation?
[2019-10-09 13:35:33]
Sierra Chart Engineering - Posts: 78317
We are continuing to test your Chartbook on a release build and completely stable. No there is nothing more that we need other than the Chartbook. Actually, we can now see what the problem is. You are running custom studies now that we look at your screenshot again.

That is where the problem is. Refer to the instructions here:
Https://www.sierrachart.com/index.php?page=doc/helpdetails17.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-10-09 13:36:42
[2019-10-09 17:35:06]
tommartin321 - Posts: 15
Yes, that's correct. My Sierra Charts only crashes when I add the Custom Studies.

However, my Sierra Charts only started crashing after I updated to your 1997 version. So the only thing that changed was your software, not the custom studies.
[2019-10-09 17:56:35]
Sierra Chart Engineering - Posts: 78317
But that does not mean the custom studies are not the cause of the problem.

There could be a programming error in them which only shows up sometimes (we explain this in help topic 17), or we may have inadvertently changed something in the ACSIL structure given to the study functions, which is causing a problem but that is really not that likely anymore.

Refer to:
https://www.sierrachart.com/index.php?page=doc/helpdetails17.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-10-09 17:57:12
[2019-10-09 18:00:57]
tommartin321 - Posts: 15
I just rolled back to your 1991 version and my chartbook is no longer crashing. So once again, the only thing that's changed is your code.
[2019-10-09 19:21:36]
Sierra Chart Engineering - Posts: 78317
Refer to:
https://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.2
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-10-16 22:52:45]
Sierra Chart Engineering - Posts: 78317
There is indeed a problem with the custom studies you are using. Refer to:
https://www.sierrachart.com/SupportBoard.php?ThreadID=46022#P194769

The developer will take care of this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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