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Delay in updating chart at the start of RTH

View Count: 798

[2019-09-20 16:39:55] #1 [Go To First Post]
Thurston - Posts: 9
There is a 4 minute delay in updating my intraday ES chart at the start of RTH. I also have a daily ES in the chartbook. The other charts in the chartbook for NISS-NYSE and TICK-NYSE update in real time with no delay. Thank you for your time. See today's log below: Reading Internal Order ID file. \| 2019-09-20 09:13:57.871 Reading Trade Orders file. \| 2019-09-20 09:13:57.952 Reading Trade Positions file. \| 2019-09-20 09:13:57.955 Reading Account Balance file. \| 2019-09-20 09:13:57.957 UDPListener (1396). Port 22903 \| Listening on UDP port 22903. \| 2019-09-20 09:13:57.976 Software version: 1975 64-bit \| 2019-09-20 09:13:57.976 Usage end date: 2019-10-20 \| 2019-09-20 09:13:57.976 Enabled for: Advanced Features 2. \| 2019-09-20 09:13:57.976 Enabled for: Sierra Chart Historical Data Service. \| 2019-09-20 09:13:57.976 Enabled for: Sierra Chart Bundled Real-Time Exchange Data Feed. \| 2019-09-20 09:13:57.976 Enabled for exchange2: CME (Trading Account Required) \| 2019-09-20 09:13:57.976 Enabled for exchange2: CBOT (Trading Account Required) \| 2019-09-20 09:13:57.976 Enabled for exchange2: COMEX (Trading Account Required) \| 2019-09-20 09:13:57.976 Enabled for exchange2: NYMEX (Trading Account Required) \| 2019-09-20 09:13:57.976 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-09-20 09:13:57.976 Current selected Data/Trading service: SC Data - All Services \| 2019-09-20 09:13:57.976 Custom symbol settings values: disabled \| 2019-09-20 09:13:57.976 Chart Update Interval: 500 \| 2019-09-20 09:13:57.976 Intraday Data Storage Time Unit: 60 \| 2019-09-20 09:13:57.976 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-09-20 09:13:57.976 2019-09-20 09:13:57 Local computer time \| 2019-09-20 09:13:57.976 2019-09-20 13:13:57 Local computer time in UTC \| 2019-09-20 09:13:57.976 2019-09-20 09:13:57 Local computer time in SC Time Zone \| 2019-09-20 09:13:57.976 2019-09-20 13:13:57 Server time in UTC \| 2019-09-20 09:13:57.976 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-09-20 09:13:57.976 Program path: A:\SierraChart\ \| 2019-09-20 09:13:57.976 Data Files path: A:\SierraChart\Data\ \| 2019-09-20 09:13:57.976 OS Version Number: 10.0 \| 2019-09-20 09:13:57.976 Locale Setting: C \| 2019-09-20 09:13:57.976 DLLs: ATRBands.dll, Convergent.dll, Convergent_64.dll, EconomicEventsDisplay_64.dll, Ehlers1_64.dll, ExampleCustomStudies.dll, KaseBar.dll, KaseBar_64.dll, kasePermisionStochastic.dll, kasePermisionStochastic_64.dll, kase_cd_divergences.dll, kase_cd_divergences_64.dll, kase_devstop_original.dll, kase_devstop_original_64.dll, Kase_peak_osciallator_Divergence.dll, Kase_peak_osciallator_Divergence_64.dll, mama_64.dll, RTTCustomStudies.dll, RTTCustomStudies_64.dll, RTTSMA_64.dll, RTT_Draw_64.dll, RTT_kase_devstop.dll \| 2019-09-20 09:13:57.977 Created the DTC Protocol server. \| 2019-09-20 09:13:57.988 DTC Protocol Server listening on port 11099. \| 2019-09-20 09:13:57.990 Created the DTC Protocol historical data server. \| 2019-09-20 09:13:57.990 HD Server Manager \| Listening on port 11098 \| 2019-09-20 09:13:57.992 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2019-09-20 09:13:57.992 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-09-20 09:13:58.007 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-09-20 09:13:58.151 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-09-20 09:13:58.151 Received 5 login tokens. \| 2019-09-20 09:13:58.511 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-09-20 09:13:58.751 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-09-20 09:13:58.892 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2019-09-20 09:13:58.892 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-09-20 09:13:59.970 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-09-20 09:13:59.971 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-09-20 09:14:00.939 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-09-20 09:14:01.115 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-09-20 09:14:01.115 Symbol settings MD5 received. Request ID: 1. \| 2019-09-20 09:14:01.512 Symbol settings are up-to-date for scdataallservices. \| 2019-09-20 09:14:01.512 SC Data - All Services \| Connected to data server. \| 2019-09-20 09:14:03.701 Triggering next historical data download in queue. \| 2019-09-20 09:14:03.701 Triggering next historical data download in queue. \| 2019-09-20 09:14:03.701 Triggering next historical data download in queue. \| 2019-09-20 09:14:03.701 Triggering next historical data download in queue. \| 2019-09-20 09:14:03.701 ESZ19 [C] 2 Min #2 \| Reloading chart. \| 2019-09-20 09:14:14.805 ESU19 [C] Daily #1 \| Reloading chart. \| 2019-09-20 09:14:14.856 ESU19 [C] Daily #1 \| Performing historical Daily data download for symbol ESU19 starting at last date in file. \| 2019-09-20 09:14:14.922 Starting DelayedDownloadMonitoringTimer \| 2019-09-20 09:14:14.922 Starting HDTimeoutTimer \| 2019-09-20 09:14:14.922 Added Daily data request for ESU19 to the queue. \| 2019-09-20 09:14:14.922 Triggering next historical data download in queue. \| 2019-09-20 09:14:14.922 ESU19 [C] Daily #1 \| Waiting for historical downloads to complete with the IDs: 1, \| 2019-09-20 09:14:15.066 TICK-NYSE 2 Min #4 \| Reloading chart. \| 2019-09-20 09:14:15.079 NISS-NYSE 2 Min #5 \| Reloading chart. \| 2019-09-20 09:14:15.095 ESZ19 [C] 2 Min #6 \| Reloading chart. \| 2019-09-20 09:14:15.108 Mapping ESU19 to ESU19. Service code: cme \| 2019-09-20 09:14:15.136 HD Request # 2 \| Downloading Historical Daily chart data for ESU19. Starting date: 2019-09-18. Service: scdataallservices \| 2019-09-20 09:14:15.137 Historical data download counter reset. \| 2019-09-20 09:14:15.137 HD Request # 2 \| Requesting historical Daily data for ESU19 starting at 2019-09-17 \| 2019-09-20 09:14:15.137 Mapping ESZ19 to ESZ19. Service code: cme \| 2019-09-20 09:14:15.302 SC Data - All Services \| Starting real-time market data updates for: ESZ19 (ESZ19). ID: 2 Service code: cme \| 2019-09-20 09:14:15.302 SC Data - All Services \| Connecting to the server ds21.sierracharts.com. Port 443 \| 2019-09-20 09:14:15.302 SC Data - All Services \| Requesting security definition data for: ESZ19 (ESZ19). ID: 2 \| 2019-09-20 09:14:15.302 Starting DelayedDownloadMonitoringTimer \| 2019-09-20 09:14:15.302 Starting HDTimeoutTimer \| 2019-09-20 09:14:15.302 Added Intraday data request for ESZ19 to the queue. \| 2019-09-20 09:14:15.302 Intraday data recording state for symbol ESZ19 is set to download 'Pending'. \| 2019-09-20 09:14:15.302 Triggering next historical data download in queue. \| 2019-09-20 09:14:15.302 Delaying start of download for ESZ19 \| 2019-09-20 09:14:15.303 DTC Client socket (2) \| Creating socket. \| 2019-09-20 09:14:15.350 DTC Client socket (2) \| Connecting to IP: 216.1.90.129. \| 2019-09-20 09:14:15.350 SC Data - All Services \| Connected to server. \| 2019-09-20 09:14:15.421 SC Data - All Services \| Starting socket receive thread. \| 2019-09-20 09:14:15.421 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-09-20 09:14:15.421 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-09-20 09:14:15.503 SC Data - All Services \| Sending logon request message. \| 2019-09-20 09:14:15.503 SC DTC Data with Market Depth \| Starting real-time market data updates for: TICK-NYSE. ID: 3 Service code: statscalc \| 2019-09-20 09:14:15.564 SC DTC Data with Market Depth \| Connecting to the server ds4.sierracharts.com. Port 10048 \| 2019-09-20 09:14:15.564 SC DTC Data with Market Depth \| Requesting security definition data for: TICK-NYSE. ID: 3 \| 2019-09-20 09:14:15.564 Added Intraday data request for TICK-NYSE to the queue. \| 2019-09-20 09:14:15.564 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. \| 2019-09-20 09:14:15.564 Triggering next historical data download in queue. \| 2019-09-20 09:14:15.564 SC DTC Data with Market Depth \| Starting real-time market data updates for: NISS-NYSE. ID: 4 Service code: statscalc \| 2019-09-20 09:14:15.580 SC DTC Data with Market Depth \| Requesting security definition data for: NISS-NYSE. ID: 4 \| 2019-09-20 09:14:15.580 Added Intraday data request for NISS-NYSE to the queue. \| 2019-09-20 09:14:15.580 Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. \| 2019-09-20 09:14:15.580 Triggering next historical data download in queue. \| 2019-09-20 09:14:15.580 DTC Client socket (3) \| Creating socket. \| 2019-09-20 09:14:15.626 DTC Client socket (3) \| Connecting to IP: 192.81.56.146. \| 2019-09-20 09:14:15.626 SC DTC Data with Market Depth \| Connected to server. \| 2019-09-20 09:14:15.678 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2019-09-20 09:14:15.678 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS \| 2019-09-20 09:14:15.678 SC DTC Data with Market Depth \| Setting DTC encoding to Binary VLS \| 2019-09-20 09:14:15.741 SC DTC Data with Market Depth \| Sending logon request message. \| 2019-09-20 09:14:15.741 SC Data - All Services \| Received logon response. \| 2019-09-20 09:14:16.038 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-09-20 09:14:16.038 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-09-20 09:14:16.038 SC Data - All Services \| Successfully connected. \| 2019-09-20 09:14:16.038 SC Data - All Services \| Trading is not supported. \| 2019-09-20 09:14:16.038 SC Data - All Services \| Restarting real-time data updates for symbol: ESZ19 -> ESZ19 \| 2019-09-20 09:14:16.038 SC Data - All Services \| Received security definition for symbol ESZ19 \| 2019-09-20 09:14:16.095 SC DTC Data with Market Depth \| Received logon response. \| 2019-09-20 09:14:16.276 SC DTC Data with Market Depth \| Server Name: SC Realtime Server. \| 2019-09-20 09:14:16.276 SC DTC Data with Market Depth \| Server protocol version: 8. Client protocol version: 8 \| 2019-09-20 09:14:16.276 SC DTC Data with Market Depth \| Successfully connected. \| 2019-09-20 09:14:16.276 SC DTC Data with Market Depth \| Trading is not supported. \| 2019-09-20 09:14:16.276 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: NISS-NYSE \| 2019-09-20 09:14:16.276 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: TICK-NYSE \| 2019-09-20 09:14:16.276 SC DTC Data with Market Depth \| Received security definition for symbol NISS-NYSE \| 2019-09-20 09:14:16.341 SC DTC Data with Market Depth \| Received security definition for symbol TICK-NYSE \| 2019-09-20 09:14:16.341 HD Request # 2 \| Receiving historical Daily data for ESU19 starting at 2019-09-18 \| 2019-09-20 09:14:16.608 HD Request # 2 \| Writing historical Daily data to the file ESU19.dly \| 2019-09-20 09:14:16.608 HD Request # 2 \| Received 4 records from 2019-09-18 00:00:00 to 2019-09-20 00:00:00 (3.0 days) and wrote 3 records for ESU19 \| 2019-09-20 09:14:16.611 HD Request # 2 \| Completion time: 0s \| 2019-09-20 09:14:16.616 HD Request # 2 \| Daily data download complete for ESU19. Unique request ID: 1 \| 2019-09-20 09:14:16.616 Removed historical data download ID 1 \| 2019-09-20 09:14:16.616 Triggering next historical data download in queue. \| 2019-09-20 09:14:16.626 ESU19 [C] Daily #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2019-09-20 09:14:16.851 ESU19 [C] Daily #1 \| Reloading chart. \| 2019-09-20 09:14:16.852 ESU19 [C] Daily #1 \| Reloading chart. \| 2019-09-20 09:14:18.101 SC Data - All Services \| Starting real-time market data updates for: ESU19 (ESU19). ID: 1 Service code: cme \| 2019-09-20 09:14:18.580 SC Data - All Services \| Requesting security definition data for: ESU19 (ESU19). ID: 1 \| 2019-09-20 09:14:18.580 SC Data - All Services \| Received security definition for symbol ESU19 \| 2019-09-20 09:14:18.652 HD Request # 3 \| Downloading Intraday chart data for ESZ19 to the file ESZ19.scid. Service: cme \| 2019-09-20 09:14:21.303 HD Request # 3 \| Download start date-time: 2019-09-19 10:16:00.000 \| 2019-09-20 09:14:21.305 HD Request # 3 \| Using server: ds22.sierracharts.com port 10149 \| 2019-09-20 09:14:21.305 Socket (1) \| Creating socket. \| 2019-09-20 09:14:21.381 Socket (1) \| Connecting to IP: 208.185.224.129. \| 2019-09-20 09:14:21.381 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2019-09-20 09:14:21.479 HD Request # 3 \| Sending historical data logon request message. \| 2019-09-20 09:14:21.479 HD Request # 3 \| Requesting Intraday data. Start date-time: 2019-09-19 10:16:00. Record interval: 60. Symbol: ESZ19 \| 2019-09-20 09:14:21.950 HD Request # 3 \| Decompressing data. \| 2019-09-20 09:14:22.004 HD Request # 3 \| Receiving Intraday data for ESZ19 starting at 2019-09-19 10:16:00 \| 2019-09-20 09:14:22.123 HD Request # 3 \| Timestamp of first Intraday data file record written: 2019-09-19 10:16:00 \| 2019-09-20 09:14:22.125 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-09-20 09:14:22.125 Historical data download thread signaled to stop. \| 2019-09-20 09:14:22.125 HD Request # 3 \| Received 1301 records from 2019-09-19 10:16:00.000 to 2019-09-20 09:14:02.000 (23.0 hours) and wrote 1301 records for ESZ19 \| 2019-09-20 09:14:22.126 HD Request # 3 \| Completion time: 1s \| 2019-09-20 09:14:22.131 HD Request # 3 \| Intraday data download complete for ESZ19. Unique request ID: 2 \| 2019-09-20 09:14:22.131 Removed historical data download ID 2 \| 2019-09-20 09:14:22.131 Real-time Intraday chart data file updates started for ESZ19 \| 2019-09-20 09:14:22.131 Opened cached Intraday file: A:\SierraChart\Data\ESZ19.scid \| 2019-09-20 09:14:22.132 Intraday chart data file opened for ESZ19 \| 2019-09-20 09:14:22.132 Triggering next historical data download in queue. \| 2019-09-20 09:14:22.132 HD Request # 4 \| Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc \| 2019-09-20 09:14:22.132 HD Request # 4 \| Download start date-time: 2019-09-19 10:16:00.000 \| 2019-09-20 09:14:22.133 HD Request # 4 \| Using server: ds4.sierracharts.com port 10150 \| 2019-09-20 09:14:22.133 Socket (4) \| Creating socket. \| 2019-09-20 09:14:22.133 Socket (4) \| Connecting to IP: 192.81.56.146. \| 2019-09-20 09:14:22.133 Socket (1) \| Socket gracefully closed by remote side. \| 2019-09-20 09:14:22.179 Socket (1) \| Closed. \| 2019-09-20 09:14:22.179 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2019-09-20 09:14:22.247 HD Request # 4 \| Sending historical data logon request message. \| 2019-09-20 09:14:22.247 HD Request # 4 \| Requesting Intraday data. Start date-time: 2019-09-19 10:16:00. Record interval: 60. Symbol: TICK-NYSE \| 2019-09-20 09:14:22.778 HD Request # 4 \| Decompressing data. \| 2019-09-20 09:14:22.828 HD Request # 4 \| Receiving Intraday data for TICK-NYSE starting at 2019-09-19 10:16:00 \| 2019-09-20 09:14:22.935 HD Request # 4 \| Timestamp of first Intraday data file record written: 2019-09-19 10:16:00 \| 2019-09-20 09:14:22.938 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2019-09-20 09:14:22.938 Historical data download thread signaled to stop. \| 2019-09-20 09:14:22.938 HD Request # 4 \| Received 900 records from 2019-09-19 10:16:00.000 to 2019-09-20 09:14:00.000 (23.0 hours) and wrote 900 records for TICK-NYSE \| 2019-09-20 09:14:22.939 HD Request # 4 \| Completion time: 0s \| 2019-09-20 09:14:22.949 HD Request # 4 \| Intraday data download complete for TICK-NYSE. Unique request ID: 3 \| 2019-09-20 09:14:22.949 Removed historical data download ID 3 \| 2019-09-20 09:14:22.949 Real-time Intraday chart data file updates started for TICK-NYSE \| 2019-09-20 09:14:22.949 Opened cached Intraday file: A:\SierraChart\Data\TICK-NYSE.scid \| 2019-09-20 09:14:22.950 Intraday chart data file opened for TICK-NYSE \| 2019-09-20 09:14:22.950 Triggering next historical data download in queue. \| 2019-09-20 09:14:22.950 HD Request # 5 \| Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc \| 2019-09-20 09:14:22.950 HD Request # 5 \| Download start date-time: 2019-09-19 10:16:00.000 \| 2019-09-20 09:14:22.952 HD Request # 5 \| Using server: ds3.sierracharts.com port 10149 \| 2019-09-20 09:14:22.952 Socket (4) \| Socket gracefully closed by remote side. \| 2019-09-20 09:14:22.996 Socket (4) \| Closed. \| 2019-09-20 09:14:22.996 Socket (1) \| Creating socket. \| 2019-09-20 09:14:23.002 Socket (1) \| Connecting to IP: 65.182.172.42. \| 2019-09-20 09:14:23.002 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2019-09-20 09:14:23.106 HD Request # 5 \| Sending historical data logon request message. \| 2019-09-20 09:14:23.106 HD Request # 5 \| Requesting Intraday data. Start date-time: 2019-09-19 10:16:00. Record interval: 60. Symbol: NISS-NYSE \| 2019-09-20 09:14:23.166 HD Request # 5 \| Decompressing data. \| 2019-09-20 09:14:23.210 HD Request # 5 \| Receiving Intraday data for NISS-NYSE starting at 2019-09-19 10:16:00 \| 2019-09-20 09:14:23.283 HD Request # 5 \| Timestamp of first Intraday data file record written: 2019-09-19 10:16:00 \| 2019-09-20 09:14:23.285 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-09-20 09:14:23.285 Historical data download thread signaled to stop. \| 2019-09-20 09:14:23.286 HD Request # 5 \| Received 900 records from 2019-09-19 10:16:00.000 to 2019-09-20 09:14:00.000 (23.0 hours) and wrote 900 records for NISS-NYSE \| 2019-09-20 09:14:23.287 HD Request # 5 \| Completion time: 1s \| 2019-09-20 09:14:23.296 HD Request # 5 \| Intraday data download complete for NISS-NYSE. Unique request ID: 4 \| 2019-09-20 09:14:23.296 Removed historical data download ID 4 \| 2019-09-20 09:14:23.296 Real-time Intraday chart data file updates started for NISS-NYSE \| 2019-09-20 09:14:23.296 Opened cached Intraday file: A:\SierraChart\Data\NISS-NYSE.scid \| 2019-09-20 09:14:23.297 Intraday chart data file opened for NISS-NYSE \| 2019-09-20 09:14:23.297 Triggering next historical data download in queue. \| 2019-09-20 09:14:23.297 Socket (1) \| Socket gracefully closed by remote side. \| 2019-09-20 09:14:23.337 Socket (1) \| Closed. \| 2019-09-20 09:14:23.337 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2019-09-20 09:34:03.737 DTC Client socket (2) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2019-09-20 09:34:03.738 * DTC Client socket (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-09-20 09:34:03.738 DTC Client socket (2) \| Closed. \| 2019-09-20 09:34:03.738 SC Data - All Services \| Disconnected from the server. \| 2019-09-20 09:34:03.738 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-09-20 09:34:03.738 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 443 \| 2019-09-20 09:34:05.729 DTC Client socket (1) \| Creating socket. \| 2019-09-20 09:34:05.729 DTC Client socket (1) \| Connecting to IP: 208.185.224.129. \| 2019-09-20 09:34:05.729 SC Data - All Services \| Connected to server. \| 2019-09-20 09:34:05.777 SC Data - All Services \| Starting socket receive thread. \| 2019-09-20 09:34:05.777 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-09-20 09:34:05.778 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-09-20 09:34:05.843 SC Data - All Services \| Sending logon request message. \| 2019-09-20 09:34:05.843 SC Data - All Services \| Received logon response. \| 2019-09-20 09:34:06.309 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-09-20 09:34:06.309 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-09-20 09:34:06.309 SC Data - All Services \| Successfully connected. \| 2019-09-20 09:34:06.309 SC Data - All Services \| Trading is not supported. \| 2019-09-20 09:34:06.309 SC Data - All Services \| Restarting real-time data updates for symbol: ESU19 -> ESU19 \| 2019-09-20 09:34:06.309 Added Intraday data request for ESZ19 to the queue. \| 2019-09-20 09:34:06.309 Intraday data recording state for symbol ESZ19 is set to download 'Pending'. \| 2019-09-20 09:34:06.309 Triggering next historical data download in queue. \| 2019-09-20 09:34:06.309 SC Data - All Services \| Restarting real-time data updates for symbol: ESZ19 -> ESZ19 \| 2019-09-20 09:34:06.309 HD Request # 6 \| Downloading Intraday chart data for ESZ19 to the file ESZ19.scid. Service: cme \| 2019-09-20 09:34:06.309 HD Request # 6 \| Download start date-time: 2019-09-20 09:29:00.000 \| 2019-09-20 09:34:06.310 HD Request # 6 \| Using server: ds21.sierracharts.com port 10150 \| 2019-09-20 09:34:06.310 Socket (2) \| Creating socket. \| 2019-09-20 09:34:06.310 Socket (2) \| Connecting to IP: 216.1.90.129. \| 2019-09-20 09:34:06.310 SC Data - All Services \| Received security definition for symbol ESU19 \| 2019-09-20 09:34:06.381 SC Data - All Services \| Received security definition for symbol ESZ19 \| 2019-09-20 09:34:06.381 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2019-09-20 09:34:06.398 HD Request # 6 \| Sending historical data logon request message. \| 2019-09-20 09:34:06.398 HD Request # 6 \| Requesting Intraday data. Start date-time: 2019-09-20 09:29:00. Record interval: 60. Symbol: ESZ19 \| 2019-09-20 09:34:06.889 HD Request # 6 \| Decompressing data. \| 2019-09-20 09:34:06.927 HD Request # 6 \| Receiving Intraday data for ESZ19 starting at 2019-09-20 09:29:00 \| 2019-09-20 09:34:06.928 HD Request # 6 \| Timestamp of first Intraday data file record written: 2019-09-20 09:29:00 \| 2019-09-20 09:34:06.928 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-09-20 09:34:06.928 Historical data download thread signaled to stop. \| 2019-09-20 09:34:06.928 HD Request # 6 \| Received 6 records from 2019-09-20 09:29:00.000 to 2019-09-20 09:34:00.000 (5.0 minutes) and wrote 6 records for ESZ19 \| 2019-09-20 09:34:06.928 HD Request # 6 \| Completion time: 0s \| 2019-09-20 09:34:06.931 HD Request # 6 \| Intraday data download complete for ESZ19. Unique request ID: 5 \| 2019-09-20 09:34:06.931 Removed historical data download ID 5 \| 2019-09-20 09:34:06.931 Real-time Intraday chart data file updates started for ESZ19 \| 2019-09-20 09:34:06.931 Opened cached Intraday file: A:\SierraChart\Data\ESZ19.scid \| 2019-09-20 09:34:06.931 Intraday chart data file opened for ESZ19 \| 2019-09-20 09:34:06.931

[2019-09-20 16:50:23] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are not understanding this, so the chart was just not updating at all at that time? If so, check the Session Times of the chart: Chart Session Times There is nothing unusual about the data transmission to you today. The buffer size is only a maximum of 58K which is quite small. It was encountered at 2019-09-20 14:14:42UTC. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-09-20 17:15:49] #3 [Go To First Post]
Thurston - Posts: 9
The session start time is 09:30:00. At that time the intraday ES chart shows yesterday's closing time and price. Both the Tick and AD charts show the correct time with current data, however the ES chart appears to be frozen until approximatley 09:34 when the timestamp changes and realtime data is displayed. At that time a message that historical data has been updated is also displayed. How / where do I change the maximum buffer size, and what are the quidelines to change it too?

[2019-09-23 15:41:10] #4 [Go To First Post]
Thurston - Posts: 9
The delay of the Intraday ES chart has happened again twice today; once at the RTH open (9:30 ET) and again at approx 11:00 ET. As a reminder I also have a NYSE Tick and AD chart open and both of those charts continued to receive realtime data with no delay. The delay at 11:00 lasted until 11:23 when a historical data download message was displayed. See log below for the 11:00 timeperiod. Reading Internal Order ID file. \| 2019-09-23 10:32:31.040 Reading Trade Orders file. \| 2019-09-23 10:32:31.110 Reading Trade Positions file. \| 2019-09-23 10:32:31.110 Reading Account Balance file. \| 2019-09-23 10:32:31.111 UDPListener (1408). Port 22903 \| Listening on UDP port 22903. \| 2019-09-23 10:32:31.127 Software version: 1975 64-bit \| 2019-09-23 10:32:31.127 Usage end date: 2019-10-20 \| 2019-09-23 10:32:31.127 Enabled for: Advanced Features 2. \| 2019-09-23 10:32:31.127 Enabled for: Sierra Chart Historical Data Service. \| 2019-09-23 10:32:31.127 Enabled for: Sierra Chart Bundled Real-Time Exchange Data Feed. \| 2019-09-23 10:32:31.127 Enabled for exchange2: CME (Trading Account Required) \| 2019-09-23 10:32:31.127 Enabled for exchange2: CBOT (Trading Account Required) \| 2019-09-23 10:32:31.127 Enabled for exchange2: COMEX (Trading Account Required) \| 2019-09-23 10:32:31.127 Enabled for exchange2: NYMEX (Trading Account Required) \| 2019-09-23 10:32:31.127 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-09-23 10:32:31.127 Current selected Data/Trading service: SC Data - All Services \| 2019-09-23 10:32:31.127 Custom symbol settings values: disabled \| 2019-09-23 10:32:31.127 Chart Update Interval: 500 \| 2019-09-23 10:32:31.127 Intraday Data Storage Time Unit: 60 \| 2019-09-23 10:32:31.127 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-09-23 10:32:31.127 2019-09-23 10:32:31 Local computer time \| 2019-09-23 10:32:31.127 2019-09-23 14:32:31 Local computer time in UTC \| 2019-09-23 10:32:31.127 2019-09-23 10:32:31 Local computer time in SC Time Zone \| 2019-09-23 10:32:31.127 2019-09-23 14:32:30 Server time in UTC \| 2019-09-23 10:32:31.127 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-09-23 10:32:31.127 Program path: A:\SierraChart\ \| 2019-09-23 10:32:31.127 Data Files path: A:\SierraChart\Data\ \| 2019-09-23 10:32:31.127 OS Version Number: 10.0 \| 2019-09-23 10:32:31.127 Locale Setting: C \| 2019-09-23 10:32:31.127 DLLs: ATRBands.dll, Convergent.dll, Convergent_64.dll, EconomicEventsDisplay_64.dll, Ehlers1_64.dll, ExampleCustomStudies.dll, KaseBar.dll, KaseBar_64.dll, kasePermisionStochastic.dll, kasePermisionStochastic_64.dll, kase_cd_divergences.dll, kase_cd_divergences_64.dll, kase_devstop_original.dll, kase_devstop_original_64.dll, Kase_peak_osciallator_Divergence.dll, Kase_peak_osciallator_Divergence_64.dll, mama_64.dll, RTTCustomStudies.dll, RTTCustomStudies_64.dll, RTTSMA_64.dll, RTT_Draw_64.dll, RTT_kase_devstop.dll \| 2019-09-23 10:32:31.128 Created the DTC Protocol server. \| 2019-09-23 10:32:31.139 DTC Protocol Server listening on port 11099. \| 2019-09-23 10:32:31.140 Created the DTC Protocol historical data server. \| 2019-09-23 10:32:31.140 HD Server Manager \| Listening on port 11098 \| 2019-09-23 10:32:31.141 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2019-09-23 10:32:31.141 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 10:32:31.154 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-09-23 10:32:31.295 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-09-23 10:32:31.295 Received 5 login tokens. \| 2019-09-23 10:32:31.678 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 10:32:31.923 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-09-23 10:32:32.062 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2019-09-23 10:32:32.062 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-09-23 10:32:33.142 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-09-23 10:32:33.142 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 10:32:34.064 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-09-23 10:32:34.202 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-09-23 10:32:34.202 Symbol settings MD5 received. Request ID: 1. \| 2019-09-23 10:32:34.729 Symbol settings are up-to-date for scdataallservices. \| 2019-09-23 10:32:34.729 SC Data - All Services \| Connected to data server. \| 2019-09-23 10:32:36.815 Triggering next historical data download in queue. \| 2019-09-23 10:32:36.815 Triggering next historical data download in queue. \| 2019-09-23 10:32:36.815 Triggering next historical data download in queue. \| 2019-09-23 10:32:36.815 Triggering next historical data download in queue. \| 2019-09-23 10:32:36.815 ESZ19 [C] 30 Min #1 \| Reloading chart. \| 2019-09-23 10:32:45.317 ESZ19 [C] 15 Min #2 \| Reloading chart. \| 2019-09-23 10:32:45.337 ESZ19 [C] Daily #3 \| Reloading chart. \| 2019-09-23 10:32:45.357 Mapping ESZ19 to ESZ19. Service code: cme \| 2019-09-23 10:32:45.952 SC Data - All Services \| Starting real-time market data updates for: ESZ19 (ESZ19). ID: 1 Service code: cme \| 2019-09-23 10:32:45.952 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 443 \| 2019-09-23 10:32:45.952 SC Data - All Services \| Requesting security definition data for: ESZ19 (ESZ19). ID: 1 \| 2019-09-23 10:32:45.952 Starting DelayedDownloadMonitoringTimer \| 2019-09-23 10:32:45.952 Starting HDTimeoutTimer \| 2019-09-23 10:32:45.952 Added Intraday data request for ESZ19 to the queue. \| 2019-09-23 10:32:45.952 Intraday data recording state for symbol ESZ19 is set to download 'Pending'. \| 2019-09-23 10:32:45.952 Triggering next historical data download in queue. \| 2019-09-23 10:32:45.952 DTC Client socket (1) \| Creating socket. \| 2019-09-23 10:32:45.952 DTC Client socket (1) \| Connecting to IP: 208.185.224.129. \| 2019-09-23 10:32:45.952 Delaying start of download for ESZ19 \| 2019-09-23 10:32:45.953 Starting DelayedDownloadMonitoringTimer \| 2019-09-23 10:32:45.957 Starting HDTimeoutTimer \| 2019-09-23 10:32:45.957 Added Daily data request for ESZ19 to the queue. \| 2019-09-23 10:32:45.957 Triggering next historical data download in queue. \| 2019-09-23 10:32:45.957 HD Request # 2 \| Downloading Historical Daily chart data for ESZ19. Starting date: 2019-09-20. Service: scdataallservices \| 2019-09-23 10:32:45.968 HD Request # 2 \| Requesting historical Daily data for ESZ19 starting at 2019-09-19 \| 2019-09-23 10:32:45.968 SC Data - All Services \| Connected to server. \| 2019-09-23 10:32:46.000 SC Data - All Services \| Starting socket receive thread. \| 2019-09-23 10:32:46.000 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-09-23 10:32:46.000 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-09-23 10:32:46.069 SC Data - All Services \| Sending logon request message. \| 2019-09-23 10:32:46.069 SC Data - All Services \| Received logon response. \| 2019-09-23 10:32:46.549 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-09-23 10:32:46.549 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-09-23 10:32:46.549 SC Data - All Services \| Successfully connected. \| 2019-09-23 10:32:46.549 SC Data - All Services \| Trading is not supported. \| 2019-09-23 10:32:46.549 SC Data - All Services \| Restarting real-time data updates for symbol: ESZ19 -> ESZ19 \| 2019-09-23 10:32:46.549 SC Data - All Services \| Received security definition for symbol ESZ19 \| 2019-09-23 10:32:46.633 HD Request # 2 \| Receiving historical Daily data for ESZ19 starting at 2019-09-20 \| 2019-09-23 10:32:47.291 HD Request # 2 \| Writing historical Daily data to the file ESZ19.dly \| 2019-09-23 10:32:47.291 HD Request # 2 \| Received 3 records from 2019-09-20 00:00:00 to 2019-09-23 00:00:00 (4.0 days) and wrote 2 records for ESZ19 \| 2019-09-23 10:32:47.293 HD Request # 2 \| Completion time: 2s \| 2019-09-23 10:32:47.297 HD Request # 2 \| Daily data download complete for ESZ19. Unique request ID: 2 \| 2019-09-23 10:32:47.297 Removed historical data download ID 2 \| 2019-09-23 10:32:47.297 Triggering next historical data download in queue. \| 2019-09-23 10:32:47.297 ESZ19 [C][M] Daily #3 \| Reloading chart. \| 2019-09-23 10:32:47.346 ESZ19 [C] Daily #1 \| Reloading chart. \| 2019-09-23 10:32:49.367 Loading DLL A:\SierraChart\Data\sst_FreeBundle_64.dll \| 2019-09-23 10:32:49.516 ESZ19 [C] 2 Min #2 \| Reloading chart. \| 2019-09-23 10:32:49.536 TICK-NYSE 2 Min #4 \| Reloading chart. \| 2019-09-23 10:32:49.549 NISS-NYSE 2 Min #5 \| Reloading chart. \| 2019-09-23 10:32:49.562 ESZ19 [C] 2 Min #6 \| Reloading chart. \| 2019-09-23 10:32:49.577 SC DTC Data with Market Depth \| Starting real-time market data updates for: NISS-NYSE. ID: 2 Service code: statscalc \| 2019-09-23 10:32:50.053 SC DTC Data with Market Depth \| Connecting to the server ds4.sierracharts.com. Port 10048 \| 2019-09-23 10:32:50.053 SC DTC Data with Market Depth \| Requesting security definition data for: NISS-NYSE. ID: 2 \| 2019-09-23 10:32:50.053 Added Intraday data request for NISS-NYSE to the queue. \| 2019-09-23 10:32:50.053 Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. \| 2019-09-23 10:32:50.053 Triggering next historical data download in queue. \| 2019-09-23 10:32:50.053 DTC Client socket (2) \| Creating socket. \| 2019-09-23 10:32:50.053 DTC Client socket (2) \| Connecting to IP: 192.81.56.146. \| 2019-09-23 10:32:50.053 SC DTC Data with Market Depth \| Starting real-time market data updates for: TICK-NYSE. ID: 3 Service code: statscalc \| 2019-09-23 10:32:50.059 SC DTC Data with Market Depth \| Requesting security definition data for: TICK-NYSE. ID: 3 \| 2019-09-23 10:32:50.059 Added Intraday data request for TICK-NYSE to the queue. \| 2019-09-23 10:32:50.059 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. \| 2019-09-23 10:32:50.059 Triggering next historical data download in queue. \| 2019-09-23 10:32:50.059 SC DTC Data with Market Depth \| Connected to server. \| 2019-09-23 10:32:50.107 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2019-09-23 10:32:50.107 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS \| 2019-09-23 10:32:50.107 SC DTC Data with Market Depth \| Setting DTC encoding to Binary VLS \| 2019-09-23 10:32:50.186 SC DTC Data with Market Depth \| Sending logon request message. \| 2019-09-23 10:32:50.186 SC DTC Data with Market Depth \| Received logon response. \| 2019-09-23 10:32:50.741 SC DTC Data with Market Depth \| Server Name: SC Realtime Server. \| 2019-09-23 10:32:50.741 SC DTC Data with Market Depth \| Server protocol version: 8. Client protocol version: 8 \| 2019-09-23 10:32:50.741 SC DTC Data with Market Depth \| Successfully connected. \| 2019-09-23 10:32:50.741 SC DTC Data with Market Depth \| Trading is not supported. \| 2019-09-23 10:32:50.741 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: NISS-NYSE \| 2019-09-23 10:32:50.741 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: TICK-NYSE \| 2019-09-23 10:32:50.741 SC DTC Data with Market Depth \| Received security definition for symbol NISS-NYSE \| 2019-09-23 10:32:50.802 SC DTC Data with Market Depth \| Received security definition for symbol TICK-NYSE \| 2019-09-23 10:32:50.802 HD Request # 3 \| Downloading Intraday chart data for ESZ19 to the file ESZ19.scid. Service: cme \| 2019-09-23 10:32:51.944 HD Request # 3 \| Download start date-time: 2019-09-23 10:32:00.000 \| 2019-09-23 10:32:51.945 HD Request # 3 \| Using server: ds21.sierracharts.com port 10149 \| 2019-09-23 10:32:51.945 Socket (3) \| Creating socket. \| 2019-09-23 10:32:51.945 Socket (3) \| Connecting to IP: 216.1.90.129. \| 2019-09-23 10:32:51.945 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2019-09-23 10:32:52.031 HD Request # 3 \| Sending historical data logon request message. \| 2019-09-23 10:32:52.031 HD Request # 3 \| Requesting Intraday data. Start date-time: 2019-09-23 10:32:00. Record interval: 60. Symbol: ESZ19 \| 2019-09-23 10:32:52.523 HD Request # 3 \| Decompressing data. \| 2019-09-23 10:32:52.567 HD Request # 3 \| Receiving Intraday data for ESZ19 starting at 2019-09-23 10:32:00 \| 2019-09-23 10:32:52.567 HD Request # 3 \| Timestamp of first Intraday data file record written: 2019-09-23 10:32:00 \| 2019-09-23 10:32:52.567 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 10:32:52.567 Historical data download thread signaled to stop. \| 2019-09-23 10:32:52.567 HD Request # 3 \| Received 1 record from 2019-09-23 10:32:00.000 to 2019-09-23 10:32:00.000 (0.0 seconds) and wrote 1 record for ESZ19 \| 2019-09-23 10:32:52.567 HD Request # 3 \| Completion time: 0s \| 2019-09-23 10:32:52.570 HD Request # 3 \| Intraday data download complete for ESZ19. Unique request ID: 1 \| 2019-09-23 10:32:52.570 Removed historical data download ID 1 \| 2019-09-23 10:32:52.570 Real-time Intraday chart data file updates started for ESZ19 \| 2019-09-23 10:32:52.570 Opened cached Intraday file: A:\SierraChart\Data\ESZ19.scid \| 2019-09-23 10:32:52.570 Intraday chart data file opened for ESZ19 \| 2019-09-23 10:32:52.570 Triggering next historical data download in queue. \| 2019-09-23 10:32:52.570 Delaying start of download for NISS-NYSE \| 2019-09-23 10:32:52.570 Socket (3) \| Socket gracefully closed by remote side. \| 2019-09-23 10:32:52.606 Socket (3) \| Closed. \| 2019-09-23 10:32:52.606 HD Request # 4 \| Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc \| 2019-09-23 10:32:55.943 HD Request # 4 \| Download start date-time: 2019-09-23 10:32:00.000 \| 2019-09-23 10:32:55.943 HD Request # 4 \| Using server: ds4.sierracharts.com port 10150 \| 2019-09-23 10:32:55.943 Socket (3) \| Creating socket. \| 2019-09-23 10:32:55.943 Socket (3) \| Connecting to IP: 192.81.56.146. \| 2019-09-23 10:32:55.944 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2019-09-23 10:32:56.041 HD Request # 4 \| Sending historical data logon request message. \| 2019-09-23 10:32:56.041 HD Request # 4 \| Requesting Intraday data. Start date-time: 2019-09-23 10:32:00. Record interval: 60. Symbol: NISS-NYSE \| 2019-09-23 10:32:56.559 HD Request # 4 \| Decompressing data. \| 2019-09-23 10:32:56.611 HD Request # 4 \| Receiving Intraday data for NISS-NYSE starting at 2019-09-23 10:32:00 \| 2019-09-23 10:32:56.611 HD Request # 4 \| Timestamp of first Intraday data file record written: 2019-09-23 10:32:00 \| 2019-09-23 10:32:56.611 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 10:32:56.611 Historical data download thread signaled to stop. \| 2019-09-23 10:32:56.611 HD Request # 4 \| Received 1 record from 2019-09-23 10:32:00.000 to 2019-09-23 10:32:00.000 (0.0 seconds) and wrote 1 record for NISS-NYSE \| 2019-09-23 10:32:56.612 HD Request # 4 \| Completion time: 0s \| 2019-09-23 10:32:56.614 HD Request # 4 \| Intraday data download complete for NISS-NYSE. Unique request ID: 3 \| 2019-09-23 10:32:56.614 Removed historical data download ID 3 \| 2019-09-23 10:32:56.614 Real-time Intraday chart data file updates started for NISS-NYSE \| 2019-09-23 10:32:56.614 Opened cached Intraday file: A:\SierraChart\Data\NISS-NYSE.scid \| 2019-09-23 10:32:56.614 Intraday chart data file opened for NISS-NYSE \| 2019-09-23 10:32:56.614 Triggering next historical data download in queue. \| 2019-09-23 10:32:56.614 HD Request # 5 \| Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc \| 2019-09-23 10:32:56.614 HD Request # 5 \| Download start date-time: 2019-09-23 10:32:00.000 \| 2019-09-23 10:32:56.614 HD Request # 5 \| Using server: ds3.sierracharts.com port 10149 \| 2019-09-23 10:32:56.615 Socket (4) \| Creating socket. \| 2019-09-23 10:32:56.615 Socket (4) \| Connecting to IP: 65.182.172.42. \| 2019-09-23 10:32:56.615 Socket (3) \| Socket gracefully closed by remote side. \| 2019-09-23 10:32:56.658 Socket (3) \| Closed. \| 2019-09-23 10:32:56.658 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2019-09-23 10:32:56.719 HD Request # 5 \| Sending historical data logon request message. \| 2019-09-23 10:32:56.719 HD Request # 5 \| Requesting Intraday data. Start date-time: 2019-09-23 10:32:00. Record interval: 60. Symbol: TICK-NYSE \| 2019-09-23 10:32:56.762 HD Request # 5 \| Decompressing data. \| 2019-09-23 10:32:56.805 HD Request # 5 \| Receiving Intraday data for TICK-NYSE starting at 2019-09-23 10:32:00 \| 2019-09-23 10:32:56.805 HD Request # 5 \| Timestamp of first Intraday data file record written: 2019-09-23 10:32:00 \| 2019-09-23 10:32:56.806 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 10:32:56.806 Historical data download thread signaled to stop. \| 2019-09-23 10:32:56.806 HD Request # 5 \| Received 1 record from 2019-09-23 10:32:00.000 to 2019-09-23 10:32:00.000 (0.0 seconds) and wrote 1 record for TICK-NYSE \| 2019-09-23 10:32:56.806 HD Request # 5 \| Completion time: 0s \| 2019-09-23 10:32:56.808 HD Request # 5 \| Intraday data download complete for TICK-NYSE. Unique request ID: 4 \| 2019-09-23 10:32:56.808 Removed historical data download ID 4 \| 2019-09-23 10:32:56.808 Real-time Intraday chart data file updates started for TICK-NYSE \| 2019-09-23 10:32:56.808 Opened cached Intraday file: A:\SierraChart\Data\TICK-NYSE.scid \| 2019-09-23 10:32:56.809 Intraday chart data file opened for TICK-NYSE \| 2019-09-23 10:32:56.809 Triggering next historical data download in queue. \| 2019-09-23 10:32:56.809 Socket (4) \| Socket gracefully closed by remote side. \| 2019-09-23 10:32:56.848 Socket (4) \| Closed. \| 2019-09-23 10:32:56.848 Successfully moved A:\SierraChart\Data\Major zones.scss.temp file to the folder A:\SierraChart\Data\ \| 2019-09-23 10:35:53.676 Successfully moved A:\SierraChart\Data\Minor zones.scss.temp file to the folder A:\SierraChart\Data\ \| 2019-09-23 10:35:53.715 Successfully moved A:\SierraChart\Data\Reference lines.scss.temp file to the folder A:\SierraChart\Data\ \| 2019-09-23 10:35:53.755 Sierra Chart account data changed. Requesting updated account information. \| 2019-09-23 10:50:31.382 HTTPS connection ID:3 to login.sierrachart.com:443 for request ID:3 (4) \| Creating socket. Using TLS 1.2. \| 2019-09-23 10:50:31.383 HTTPS connection ID:3 to login.sierrachart.com:443 for request ID:3 (4) \| Connecting to IP: 46.4.97.170. \| 2019-09-23 10:50:31.383 Successfully processed Sierra Chart account data. \| 2019-09-23 10:50:32.137 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) \| Creating socket. Using TLS 1.2. \| 2019-09-23 10:50:32.137 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) \| Connecting to IP: 46.4.97.203. \| 2019-09-23 10:50:32.137 HTTPS connection ID:3 to login.sierrachart.com:443 for request ID:3 (4) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 10:50:32.382 HTTPS connection ID:3 to login.sierrachart.com:443 for request ID:3 (4) \| Socket gracefully closed by remote side. \| 2019-09-23 10:50:32.525 HTTPS connection ID:3 to login.sierrachart.com:443 for request ID:3 (4) \| Closed. \| 2019-09-23 10:50:32.525 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 10:50:33.010 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) \| Socket gracefully closed by remote side. \| 2019-09-23 10:50:33.146 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) \| Closed. \| 2019-09-23 10:50:33.146 Requested new login tokens. \| 2019-09-23 10:55:32.631 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (3) \| Creating socket. Using TLS 1.2. \| 2019-09-23 10:55:32.631 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (3) \| Connecting to IP: 46.4.97.203. \| 2019-09-23 10:55:32.631 Received 8 login tokens. \| 2019-09-23 10:55:33.263 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (3) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 10:55:33.508 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (3) \| Socket gracefully closed by remote side. \| 2019-09-23 10:55:33.647 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (3) \| Closed. \| 2019-09-23 10:55:33.647 Sierra Chart account data changed. Requesting updated account information. \| 2019-09-23 10:57:31.391 HTTPS connection ID:5 to login.sierrachart.com:443 for request ID:5 (4) \| Creating socket. Using TLS 1.2. \| 2019-09-23 10:57:31.391 HTTPS connection ID:5 to login.sierrachart.com:443 for request ID:5 (4) \| Connecting to IP: 46.4.97.170. \| 2019-09-23 10:57:31.391 Successfully processed Sierra Chart account data. \| 2019-09-23 10:57:32.369 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (3) \| Creating socket. Using TLS 1.2. \| 2019-09-23 10:57:32.369 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (3) \| Connecting to IP: 46.4.97.203. \| 2019-09-23 10:57:32.370 HTTPS connection ID:5 to login.sierrachart.com:443 for request ID:5 (4) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 10:57:32.617 HTTPS connection ID:5 to login.sierrachart.com:443 for request ID:5 (4) \| Socket gracefully closed by remote side. \| 2019-09-23 10:57:32.752 HTTPS connection ID:5 to login.sierrachart.com:443 for request ID:5 (4) \| Closed. \| 2019-09-23 10:57:32.752 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (3) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 10:57:33.242 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (3) \| Socket gracefully closed by remote side. \| 2019-09-23 10:57:33.380 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (3) \| Closed. \| 2019-09-23 10:57:33.380 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-09-23 10:57:52.663 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2019-09-23 10:57:52.663 * DTC Client socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-09-23 10:57:52.663 DTC Client socket (1) \| Closed. \| 2019-09-23 10:57:52.663 SC Data - All Services \| Disconnected from the server. \| 2019-09-23 10:57:52.663 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-09-23 10:57:52.663 SC Data - All Services \| Connecting to the server ds21.sierracharts.com. Port 443 \| 2019-09-23 10:57:54.649 DTC Client socket (1) \| Creating socket. \| 2019-09-23 10:57:54.649 DTC Client socket (1) \| Connecting to IP: 216.1.90.129. \| 2019-09-23 10:57:54.649 SC Data - All Services \| Connected to server. \| 2019-09-23 10:57:54.690 SC Data - All Services \| Starting socket receive thread. \| 2019-09-23 10:57:54.690 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-09-23 10:57:54.690 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-09-23 10:57:54.738 SC Data - All Services \| Sending logon request message. \| 2019-09-23 10:57:54.738 SC Data - All Services \| Received logon response. \| 2019-09-23 10:57:55.252 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-09-23 10:57:55.252 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-09-23 10:57:55.252 SC Data - All Services \| Successfully connected. \| 2019-09-23 10:57:55.252 SC Data - All Services \| Trading is not supported. \| 2019-09-23 10:57:55.252 Added Intraday data request for ESZ19 to the queue. \| 2019-09-23 10:57:55.252 Intraday data recording state for symbol ESZ19 is set to download 'Pending'. \| 2019-09-23 10:57:55.252 Triggering next historical data download in queue. \| 2019-09-23 10:57:55.252 SC Data - All Services \| Restarting real-time data updates for symbol: ESZ19 -> ESZ19 \| 2019-09-23 10:57:55.252 HD Request # 6 \| Downloading Intraday chart data for ESZ19 to the file ESZ19.scid. Service: cme \| 2019-09-23 10:57:55.252 HD Request # 6 \| Download start date-time: 2019-09-23 10:49:01.000 \| 2019-09-23 10:57:55.253 HD Request # 6 \| Using server: ds22.sierracharts.com port 10150 \| 2019-09-23 10:57:55.253 Socket (3) \| Creating socket. \| 2019-09-23 10:57:55.253 Socket (3) \| Connecting to IP: 208.185.224.129. \| 2019-09-23 10:57:55.253 SC Data - All Services \| Received security definition for symbol ESZ19 \| 2019-09-23 10:57:55.307 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2019-09-23 10:57:55.342 HD Request # 6 \| Sending historical data logon request message. \| 2019-09-23 10:57:55.342 HD Request # 6 \| Requesting Intraday data. Start date-time: 2019-09-23 10:49:01. Record interval: 60. Symbol: ESZ19 \| 2019-09-23 10:57:55.796 HD Request # 6 \| Decompressing data. \| 2019-09-23 10:57:55.846 HD Request # 6 \| Receiving Intraday data for ESZ19 starting at 2019-09-23 10:49:01 \| 2019-09-23 10:57:55.846 HD Request # 6 \| Timestamp of first Intraday data file record written: 2019-09-23 10:49:01 \| 2019-09-23 10:57:55.846 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 10:57:55.846 Historical data download thread signaled to stop. \| 2019-09-23 10:57:55.846 HD Request # 6 \| Received 9 records from 2019-09-23 10:49:01.000 to 2019-09-23 10:57:00.000 (8.0 minutes) and wrote 9 records for ESZ19 \| 2019-09-23 10:57:55.846 HD Request # 6 \| Completion time: 0s \| 2019-09-23 10:57:55.849 HD Request # 6 \| Intraday data download complete for ESZ19. Unique request ID: 5 \| 2019-09-23 10:57:55.849 Removed historical data download ID 5 \| 2019-09-23 10:57:55.849 Real-time Intraday chart data file updates started for ESZ19 \| 2019-09-23 10:57:55.849 Opened cached Intraday file: A:\SierraChart\Data\ESZ19.scid \| 2019-09-23 10:57:55.849 Intraday chart data file opened for ESZ19 \| 2019-09-23 10:57:55.849 Triggering next historical data download in queue. \| 2019-09-23 10:57:55.849 Socket (3) \| Socket gracefully closed by remote side. \| 2019-09-23 10:57:55.890 Socket (3) \| Closed. \| 2019-09-23 10:57:55.890 ESZ19 [C][M] 2 Min #2 \| The chart image has been saved to: A:\SierraChart\Images\ESZ19 [C][M] 2 Min #2 2019-09-23 11_10_24.933.png \| 2019-09-23 11:10:24.999 * ESZ19 [C][M] 2 Min #2 \| The chart image has been saved to: A:\SierraChart\Images\ESZ19 [C][M] 2 Min #2 2019-09-23 11_15_20.779.png \| 2019-09-23 11:15:20.848 * ESZ19 [C][M] 2 Min #2 \| The chart image has been saved to: A:\SierraChart\Images\ESZ19 [C][M] 2 Min #2 2019-09-23 11_18_55.232.png \| 2019-09-23 11:18:55.297 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-09-23 11:23:44.204 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2019-09-23 11:23:44.204 * DTC Client socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-09-23 11:23:44.204 DTC Client socket (1) \| Closed. \| 2019-09-23 11:23:44.204 SC Data - All Services \| Disconnected from the server. \| 2019-09-23 11:23:44.204 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-09-23 11:23:44.204 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 10048 \| 2019-09-23 11:23:46.205 DTC Client socket (1) \| Creating socket. \| 2019-09-23 11:23:46.205 DTC Client socket (1) \| Connecting to IP: 208.185.224.129. \| 2019-09-23 11:23:46.205 SC Data - All Services \| Connected to server. \| 2019-09-23 11:23:46.247 SC Data - All Services \| Starting socket receive thread. \| 2019-09-23 11:23:46.247 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-09-23 11:23:46.247 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-09-23 11:23:46.297 SC Data - All Services \| Sending logon request message. \| 2019-09-23 11:23:46.297 SC Data - All Services \| Received logon response. \| 2019-09-23 11:23:46.769 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-09-23 11:23:46.769 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-09-23 11:23:46.769 SC Data - All Services \| Successfully connected. \| 2019-09-23 11:23:46.769 SC Data - All Services \| Trading is not supported. \| 2019-09-23 11:23:46.769 Added Intraday data request for ESZ19 to the queue. \| 2019-09-23 11:23:46.771 Intraday data recording state for symbol ESZ19 is set to download 'Pending'. \| 2019-09-23 11:23:46.771 Triggering next historical data download in queue. \| 2019-09-23 11:23:46.771 SC Data - All Services \| Restarting real-time data updates for symbol: ESZ19 -> ESZ19 \| 2019-09-23 11:23:46.771 HD Request # 7 \| Downloading Intraday chart data for ESZ19 to the file ESZ19.scid. Service: cme \| 2019-09-23 11:23:46.771 HD Request # 7 \| Download start date-time: 2019-09-23 11:10:00.000 \| 2019-09-23 11:23:46.772 HD Request # 7 \| Using server: ds21.sierracharts.com port 10149 \| 2019-09-23 11:23:46.772 Socket (3) \| Creating socket. \| 2019-09-23 11:23:46.772 Socket (3) \| Connecting to IP: 216.1.90.129. \| 2019-09-23 11:23:46.772 SC Data - All Services \| Received security definition for symbol ESZ19 \| 2019-09-23 11:23:46.831 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2019-09-23 11:23:46.852 HD Request # 7 \| Sending historical data logon request message. \| 2019-09-23 11:23:46.852 HD Request # 7 \| Requesting Intraday data. Start date-time: 2019-09-23 11:10:00. Record interval: 60. Symbol: ESZ19 \| 2019-09-23 11:23:47.346 HD Request # 7 \| Decompressing data. \| 2019-09-23 11:23:47.382 HD Request # 7 \| Receiving Intraday data for ESZ19 starting at 2019-09-23 11:10:00 \| 2019-09-23 11:23:47.384 HD Request # 7 \| Timestamp of first Intraday data file record written: 2019-09-23 11:10:00 \| 2019-09-23 11:23:47.384 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 11:23:47.385 Historical data download thread signaled to stop. \| 2019-09-23 11:23:47.385 HD Request # 7 \| Received 14 records from 2019-09-23 11:10:00.000 to 2019-09-23 11:23:00.000 (13.0 minutes) and wrote 14 records for ESZ19 \| 2019-09-23 11:23:47.385 HD Request # 7 \| Completion time: 0s \| 2019-09-23 11:23:47.387 HD Request # 7 \| Intraday data download complete for ESZ19. Unique request ID: 6 \| 2019-09-23 11:23:47.387 Removed historical data download ID 6 \| 2019-09-23 11:23:47.387 Real-time Intraday chart data file updates started for ESZ19 \| 2019-09-23 11:23:47.387 Opened cached Intraday file: A:\SierraChart\Data\ESZ19.scid \| 2019-09-23 11:23:47.387 Intraday chart data file opened for ESZ19 \| 2019-09-23 11:23:47.387 Triggering next historical data download in queue. \| 2019-09-23 11:23:47.387 Socket (3) \| Socket gracefully closed by remote side. \| 2019-09-23 11:23:47.419 Socket (3) \| Closed. \| 2019-09-23 11:23:47.419 ESZ19 [C][M] 2 Min #6 \| The chart image has been saved to: A:\SierraChart\Images\ESZ19 [C][M] 2 Min #6 2019-09-23 11_24_21.546.png \| 2019-09-23 11:24:21.555 *

[2019-09-23 16:11:22] #5 [Go To First Post]
Thurston - Posts: 9
Another delay at 11:37 it is now 12:10. The timestamp is currently updating on the ES chart but is still 10 mins behind. See PNG attached. http://www.sierrachart.com/image.php?Image=1569255006982.png

[2019-09-23 16:23:33] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The user has been called and we enabled the option for low bandwidth. The user is using a Rural area non-satellite wireless Internet connection. We are also working on an optimization for the data feed which should reduce the bandwidth about 40%. Another possibility is to switch to our other data feed which is called Sierra Chart Exchange Data Feed which is using a different ISP and maybe that would help. But we don't think that's the main problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-27 14:22:59

[2019-09-23 22:43:18] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We did specifically monitor for any thing unusual at the open this morning and did not notice anything unusual. The bandwidth usage was quite low and did not go above 65 Mb. This is well below capacity of the connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-09-27 14:13:59] #8 [Go To First Post]
Thurston - Posts: 9
Switching to the low bandwidth setting seems to have fixed the problem. I have not noticed any delay since changing the setting 3 days ago. Thanks for your help.

[2019-09-27 14:17:31] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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