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Direct MessagesDate/Time: Sun, 28 Apr 2024 22:39:30 +0000
Charts or Data?
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| [2019-09-11 13:53:36] |
| Crtfyd - Posts: 277 |
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vs 1939 At the RTH open I have been getting misplaced bars. In pics attached you see I'll get a typical 9:30 bar, then a 9:27 bar, then a 9:30 bar. Ive reloaded bars and it remains. Is this data, or the charts. I called TransAct and they say they have not heard of anyone else with a problem like that, ergo not data related. What do you think? |
Private File Private File |
| [2019-09-11 14:36:11] |
| Crtfyd - Posts: 277 |
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Downloaded new version and it corrected this.
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| [2019-09-11 15:19:12] |
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The new version could not have corrected this because we see this incorrect timestamp in the historical data on our server. We are cleaning it up now and we will post here when done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-11 15:20:02] |
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Actually we see a lot of timestamp errors going back many days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-11 15:54:39] |
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This problem has been going on for weeks. We have cleaned up the data from September 1 onward for now and notified Transact. Follow the instructions here to clean up the timestamp errors: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-11 15:54:56
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