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Support Board

Date/Time: Tue, 07 May 2024 05:04:35 +0000

How to Post a Message for Support

Transact Futures

View Count: 1274

[2019-09-04 00:41:34] #1 [Go To First Post]
User593282 - Posts: 11
To Whom It May Concern: I have access to Sierra through Transact for $20 dollars per month, can I get real-time data feed from CME for 20 symbols only for $5.75 or I need to pay $35 for the first connection too? Please let me know.

[2019-09-04 07:33:11] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you want to use a Sierra Chart provided data feed, then you will want to use this data feed which has the best pricing: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-09-04 13:49:44] #3 [Go To First Post]
User593282 - Posts: 11
Will I be able to see 300 levels of Market Depth with Denali Exchange Data Feed? B/c my primary reason for signing up is to see Market-depth in the style of "Bookmap".

[2019-09-04 13:58:43] #4 [Go To First Post]
SC Support - Posts: 1797
Yes for CME Group Exchange Products (CME, CBOT, NYMEX, and COMEX): Denali Exchange Data Feed

[2019-09-04 13:59:08] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes 500 levels. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-09-05 00:42:25] #6 [Go To First Post]
User593282 - Posts: 11
Ok, I signed up for Denali Exchange Service. How do I connect it to Transact Futures (again I have Sierra subscription with them). Also, I do not see when I selected Denali Exchange Service that it asked me to choose the exchange which I want, which is CME (that trades ES). So, what do I do? Please help me :-)

[2019-09-05 01:07:22] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are canceling the data feed on the account you activated it for. You did it on the wrong account. You need to do it on your Sierra Chart account that is associated with your Transact account. We will guide you through that process so there is no mistake. At this point we want you to go to your installation of Sierra Chart, and select Help >> Support Board and post a message here when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-05 01:08:06

[2019-09-05 02:43:42] #8 [Go To First Post]
User593282 - Posts: 11
Yes, I got to my account on Sierra Support Board, TransAct_User_answer. What do I do next? :-)

[2019-09-05 18:51:42] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We wanted you to select Help >> Support Board and then after you do that, then post here. But looks like you then logged back in again with your other Sierra Chart account. Select Help >> Account Control Panel. And then go to this page here and complete the information with all of your correct details including your email address : https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-05 18:52:09

[2019-09-06 02:10:37] #10 [Go To First Post]
User593282 - Posts: 11
I updated my account information on my other account, so what do I do now? How do I get Denali exchange service with market depth levels. Again, I pay for Sierra chart through Transact Futures.

[2019-09-06 04:36:03] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It really is difficult for us, when you continue to post, without using your Sierra Chart account associated with Transact. Select Help >> Support Board from within your installation of Sierra Chart used with Transact. Then post a message here and do not change your account you are logged in with. Just simply say "hello I have done this". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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