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Direct MessagesDate/Time: Wed, 01 May 2024 23:09:48 +0000
Sierra Charts Wont Load
View Count: 797
| [2019-08-30 05:13:03] |
| User642945 - Posts: 9 |
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I am able to log in to my Sierra Chart but when I log in the only thing that opens is my orders and positions window nothing else opens. So i can not click file open chartbook as the last Sierra Chart support member told me. The only thing that opens is a order and position window as you can see in the screenshot nothing else at all. There is no way for me to open chartbooks or do anything besides the position window How do i fix this thanks |
 Screen Shot 2019-08-29 at 11.14.46 PM.png / V - Attached On 2019-08-30 05:12:42 UTC - Size: 169.06 KB - 255 views Attachment Deleted. |
| [2019-08-30 06:09:49] |
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Why cannot you click on File >> Open Chartbook? So you cannot get to that? Right click on the Sierra Chart icon on your Windows taskbar and select Maximize. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-30 06:11:46
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| [2019-08-30 06:23:51] |
| User642945 - Posts: 9 |
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I use Wine on MAC and havent had this problem for years this is the first time ever I have selected maximize window and it doesnt show up only the position window that is it
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| [2019-08-30 06:30:14] |
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Well at this point we recommend setting Sierra Chart to a default state: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File Also for the record this is very very rare for us to recommend this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-30 06:30:31
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| [2019-08-30 06:39:12] |
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To be clear we only recommend that you delete this one file: Sierra3.cfg Do not delete any others. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-30 18:21:03] |
| User642945 - Posts: 9 |
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I see 30 Sierra3.config files When I copy one of them I put it in the mainSierra Folder Then I delete it from where I copied it from? Just that one file or all 30? |
| [2019-08-30 18:26:33] |
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Do not delete it from the source location. You just would restore one of those. And you have to remove the number in front of it. Here are the detailed instructions: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-30 18:29:54] |
| User642945 - Posts: 9 |
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I deleted all .cfg files and it still does the same thing
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| [2019-08-30 18:32:09] |
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So just to make sure there is no mistake here. Exit from Sierra Chart, delete the Sierra3.CFG file in the main Sierra Chart installation folder. And then run Sierra Chart. So you do not see the main window?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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