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Direct MessagesDate/Time: Wed, 24 Apr 2024 14:12:03 +0000
Connexion between SC and a FXCM trading account
View Count: 838
| [2019-08-13 16:50:00] |
| User470516 - Posts: 78 |
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Dear SC team, Further to a request to interconnect SC and an FXCM trading account you have given me instruction through the Account Support Ticket which I have followed. It does not work. Here are the two problems I have. 1- In "Data/Trade Service Settings", once I have selected "FXCMLiveTrading" and "FXCM LTD EURCFDREAL Server" which was given to me by FXCM (I have tried them all) and checked "allow support for SC Data Feeds" I do not get the data for the DAX Future contract. There is a error msg: "DownLoad failed" on the screen but not in the log message which looks fine. So I do not get access to SC real time data that I have subscribed and that I get if I go back to "SC Data - all services". 2- When I try to load CFD symbols for the GER30 (Dax index) I do not see the various options that are given to us by FXCM in terms of CFDs which are CFD contracts of various sizes (I mean the price per point can vary depeding upon the contract). There is one single GER30 contract in SC and FXCM offers 2 or 3 contracts when we use their platform. Thank you. Regards, Laurent |
| [2019-08-14 00:04:00] |
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1. We are running a test for this now. 2. and FXCM offers 2 or 3 contracts when we use their platform. If there are additional symbols, what are the exact symbols?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-14 00:28:00] |
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1. We will have a new release out tomorrow which resolves this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-14 18:58:00] |
| User470516 - Posts: 78 |
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Thank you. For what regards the symbols, I was wrong, I called FXCM, they only have one GER30. I am sorry. I do have another issue though: The order to buy or sell 1 GER30 is rejected for the following reason that appears in the form of a message in the service Log: "insufficient margin on account". There is enough margin as I am able to issue that same order directly on the FXCM Trade Station. I am sure of the server because when I try the others I get the error message that is mentioned in the documentation. Thank you! |
| [2019-08-15 07:32:14] |
| User470516 - Posts: 78 |
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Regarding my last post about the "insufficient margin on account" that was because FXCM did create a new account to allow for the interconnection with SC instead of using the existing one and did not move the funds from the previous account to this new account. I am documenting this to (i) let you know SC was not part of this issue and apologise to you and (ii) to document the process for other users who may face those same issues. Please let me know when you have fixed the issue regarding accessing SC Data from FXCM live trading. Thank you, Regards, Laurent |
| [2019-08-15 08:29:49] |
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Please let me know when you have fixed the issue regarding accessing SC Data from FXCM live trading. Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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