Login Page - Create Account

Support Board


Date/Time: Mon, 06 May 2024 01:27:52 +0000



Missing data in charts.

View Count: 566

[2019-08-12 16:42:36]
JEM.TRADES - Posts: 16
Hello support,

I'm having the following issue, I have one of my charts with the following session times:

(All times are Central US Time)

Start time: 8:30
End time: 15:15
Evening start: 17:00
Evening end time: 8:29:59
Use evening session is checked.

I go to a 1 min chart and using the crosshair I see that there's information missing. The last bar for the session closes at 15:15 and the bar right after that jumps to 18:00. This means I'm missing information from 17:00 to 17:59:59.

On a different chart, I have the following session times:
Start time: 00:00.
End time: 23:59:59.
Not using evening session.

Using a 1 min chart it jumps from 16:59 to 18:00.

The symbols I used for testing are: RTY and CL.

Any help will be highly appreciated.

Thanks!
[2019-08-12 16:49:10]
Sierra Chart Engineering - Posts: 104368
It sounds as though the charts are using US Eastern time instead of central time. To change that, refer to:
Time Zone Setting
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-12 16:49:33

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account