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not connecting to Rithmic data service

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[2019-08-12 02:57:53] #1 [Go To First Post]
99999 - Posts: 7
Thank You ! Reading Internal Order ID file. \| 2019-08-11 21:29:10.209 Reading Trade Orders file. \| 2019-08-11 21:29:10.271 Reading Trade Positions file. \| 2019-08-11 21:29:10.274 Reading Account Balance file. \| 2019-08-11 21:29:10.277 UDPListener (1384). Port 22904 \| Listening on UDP port 22904. \| 2019-08-11 21:29:10.298 Software version: 1971 64-bit \| 2019-08-11 21:29:10.298 Usage end date: 2019-08-20 \| 2019-08-11 21:29:10.298 Enabled for: Advanced Features 2. \| 2019-08-11 21:29:10.298 Enabled for: Sierra Chart Historical Data Service. \| 2019-08-11 21:29:10.298 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-08-11 21:29:10.298 Enabled for exchange: INDEXES_DATA_BARCHART \| 2019-08-11 21:29:10.298 Received 1 data feed usernames. \| 2019-08-11 21:29:10.298 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-08-11 21:29:10.298 Current selected Data/Trading service: Rithmic Trading \| 2019-08-11 21:29:10.298 Custom symbol settings values: enabled \| 2019-08-11 21:29:10.298 Chart Update Interval: 500 \| 2019-08-11 21:29:10.298 Intraday Data Storage Time Unit: 0 \| 2019-08-11 21:29:10.298 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-08-11 21:29:10.298 2019-08-11 21:29:10 Local computer time \| 2019-08-11 21:29:10.298 2019-08-12 02:29:10 Local computer time in UTC \| 2019-08-11 21:29:10.298 2019-08-11 21:29:10 Local computer time in SC Time Zone \| 2019-08-11 21:29:10.298 2019-08-12 02:29:10 Server time in UTC \| 2019-08-11 21:29:10.298 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2019-08-11 21:29:10.298 Program path: C:\SierraChart\ \| 2019-08-11 21:29:10.298 Data Files path: C:\SierraChart\Data\ \| 2019-08-11 21:29:10.298 OS Version Number: 10.0 \| 2019-08-11 21:29:10.298 Locale Setting: C \| 2019-08-11 21:29:10.298 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-08-11 21:29:10.298 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. \| 2019-08-11 21:29:10.298 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-11 21:29:10.315 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-08-11 21:29:10.483 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-08-11 21:29:10.483 Received 5 login tokens. \| 2019-08-11 21:29:10.929 Symbol settings MD5 received. Request ID: 1. \| 2019-08-11 21:29:11.062 Symbol settings are up-to-date for rithmic.trading. \| 2019-08-11 21:29:11.062 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-08-11 21:29:11.192 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-08-11 21:29:11.358 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2019-08-11 21:29:11.358 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-08-11 21:29:12.304 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-08-11 21:29:12.304 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-11 21:29:13.270 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-08-11 21:29:13.435 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-08-11 21:29:13.435 Rithmic Trading \| Port for executable: 49705 \| 2019-08-11 21:29:16.054 Listening socket (1420). Port 49705 \| Closed. \| 2019-08-11 21:29:16.054 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2019-08-11 21:29:16.054 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49705. Current folder: C:\SierraChart\Rim \| 2019-08-11 21:29:16.096 Rithmic Trading \| Bridge process is running. \| 2019-08-11 21:29:18.098 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 49705 \| 2019-08-11 21:29:18.098 DTC Client socket (1) \| Creating socket. \| 2019-08-11 21:29:18.098 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-08-11 21:29:18.098 Rithmic Trading \| Connected to server. \| 2019-08-11 21:29:18.099 Rithmic Trading \| Starting socket receive thread. \| 2019-08-11 21:29:18.099 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2019-08-11 21:29:18.099 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2019-08-11 21:29:18.101 Rithmic Trading \| Sending logon request message. \| 2019-08-11 21:29:18.101 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2019-08-11 21:29:18.102 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2019-08-11 21:29:18.102 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2019-08-11 21:29:18.102 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2019-08-11 21:29:18.776 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2019-08-11 21:29:18.837 Rithmic Trading \| Received logon response. \| 2019-08-11 21:29:18.838 Rithmic Trading \| Server Name: DTC Bridge. \| 2019-08-11 21:29:18.838 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2019-08-11 21:29:18.838 Rithmic Trading \| Logon error received from server \| 2019-08-11 21:29:18.838 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-08-11 21:29:18.838 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-08-11 21:29:18.838 Rithmic Trading \| Disconnected. \| 2019-08-11 21:29:18.854 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-08-11 21:29:18.854 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-11 21:29:18.854 Rithmic Trading \| Port for executable: 49715 \| 2019-08-11 21:29:20.864 Listening socket (1056). Port 49715 \| Closed. \| 2019-08-11 21:29:20.864 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2019-08-11 21:29:20.864 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49715. Current folder: C:\SierraChart\Rim \| 2019-08-11 21:29:20.872 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2019-08-11 21:29:21.147 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-08-11 21:29:21.147 DTC Client socket (1) \| Closed. \| 2019-08-11 21:29:21.147 Rithmic Trading \| Bridge process is not running! \| 2019-08-11 21:29:22.863 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 49715 \| 2019-08-11 21:29:22.863 DTC Client socket (1) \| Creating socket. \| 2019-08-11 21:29:22.863 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-08-11 21:29:22.863 File >> Disconnect selected. \| 2019-08-11 21:29:24.254 Rithmic Trading \| Disconnected. \| 2019-08-11 21:29:24.254 DTC Client socket (1) \| Closed. \| 2019-08-11 21:29:24.254

[2019-08-12 03:09:24] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message: Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2019-08-11 21:29:18.837 Refer to this section here about this: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-12 07:34:58] #3 [Go To First Post]
99999 - Posts: 7
OK, connection established BUT data is delayed and not updating. Thank you.

[2019-08-12 08:07:01] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to activate the exchanges you want here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed&UserID=180950 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-12 08:43:55] #5 [Go To First Post]
99999 - Posts: 7
To clarify, I am connecting to Rithmic data feed, NOT Denali data feed. Thanks.

[2019-08-12 16:04:16] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So did you not want to use either of the Sierra Chart data feeds which are documented here?: Real-Time Exchange Data Feeds Available From Sierra Chart If not, we will cancel them for you. You did activate both of them but you only need one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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