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Unable to connect when using server 5 as the primary server

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[2019-08-10 03:39:26] #1 [Go To First Post]
User372626 - Posts: 59
Reading Internal Order ID file. \| 2019-08-09 22:32:42.282 Reading Trade Orders file. \| 2019-08-09 22:32:42.355 Reading Trade Positions file. \| 2019-08-09 22:32:42.358 Reading Account Balance file. \| 2019-08-09 22:32:42.361 UDPListener (1432). Port 22904 \| Listening on UDP port 22904. \| 2019-08-09 22:32:42.382 Software version: 1962 64-bit \| 2019-08-09 22:32:42.382 Usage end date: 2020-07-07 \| 2019-08-09 22:32:42.382 Enabled for: Advanced Features 2. \| 2019-08-09 22:32:42.382 Enabled for: Sierra Chart Historical Data Service. \| 2019-08-09 22:32:42.382 Enabled for: Sierra Chart Bundled Real-Time Exchange Data Feed. \| 2019-08-09 22:32:42.382 Enabled for exchange2: CME \| 2019-08-09 22:32:42.382 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-08-09 22:32:42.382 Current selected Data/Trading service: SC Futures Order Routing/Data \| 2019-08-09 22:32:42.382 Custom symbol settings values: disabled \| 2019-08-09 22:32:42.382 Chart Update Interval: 500 \| 2019-08-09 22:32:42.382 Intraday Data Storage Time Unit: 0 \| 2019-08-09 22:32:42.382 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-08-09 22:32:42.382 2019-08-10 11:32:42 Local computer time \| 2019-08-09 22:32:42.382 2019-08-10 03:32:42 Local computer time in UTC \| 2019-08-09 22:32:42.382 2019-08-09 22:32:42 Local computer time in SC Time Zone \| 2019-08-09 22:32:42.382 2019-08-10 03:32:44 Server time in UTC \| 2019-08-09 22:32:42.382 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2019-08-09 22:32:42.382 Program path: C:\SierraChart\ \| 2019-08-09 22:32:42.382 Data Files path: C:\SierraChart\Data\ \| 2019-08-09 22:32:42.382 OS Version Number: 10.0 \| 2019-08-09 22:32:42.383 Locale Setting: C \| 2019-08-09 22:32:42.383 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-08-09 22:32:42.383 Created the DTC Protocol server. \| 2019-08-09 22:32:42.383 DTC Protocol Server listening on port 11099. \| 2019-08-09 22:32:42.384 Created the DTC Protocol historical data server. \| 2019-08-09 22:32:42.384 HD Server Manager \| Listening on port 11098 \| 2019-08-09 22:32:42.385 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. \| 2019-08-09 22:32:42.385 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-09 22:32:42.393 Received 5 login tokens. \| 2019-08-09 22:32:43.123 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-08-09 22:32:43.209 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-08-09 22:32:43.209 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-08-09 22:32:43.384 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-08-09 22:32:43.599 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2019-08-09 22:32:43.599 Symbol settings MD5 received. Request ID: 1. \| 2019-08-09 22:32:43.909 Symbol settings are up-to-date for sc_futures.dtc.trading. \| 2019-08-09 22:32:43.909 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-08-09 22:32:44.383 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-08-09 22:32:44.383 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-09 22:32:47.505 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-08-09 22:32:47.730 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-08-09 22:32:47.731 SC Futures Order Routing/Data \| Connecting to the server futurestrading2.sierracharts.com. Port 11098 \| 2019-08-09 22:32:50.265 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2019-08-09 22:32:50.952 DTC Client socket (1) \| Connecting to IP: 208.185.224.129. \| 2019-08-09 22:32:50.953 SC Futures Order Routing/Data \| Connected to server. \| 2019-08-09 22:32:51.247 SC Futures Order Routing/Data \| Starting socket receive thread. \| 2019-08-09 22:32:51.247 SC Futures Order Routing/Data \| Sending encoding request to server: Binary VLS \| 2019-08-09 22:32:51.247 SC Futures Order Routing/Data \| Setting DTC encoding to Binary VLS \| 2019-08-09 22:32:52.122 SC Futures Order Routing/Data \| Sending logon request message. \| 2019-08-09 22:32:52.122 SC Futures Order Routing/Data \| Received logon response. \| 2019-08-09 22:32:52.401 SC Futures Order Routing/Data \| Server Name: SC DTC Server. \| 2019-08-09 22:32:52.401 SC Futures Order Routing/Data \| Server protocol version: 8. Client protocol version: 8 \| 2019-08-09 22:32:52.401 SC Futures Order Routing/Data \| Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading\|SymbolSettings=trading_technologies_v2.trading. \| 2019-08-09 22:32:52.401 SC Futures Order Routing/Data \| Trading is supported. \| 2019-08-09 22:32:52.401 SC Futures Order Routing/Data \| Order cancel and replace is supported. \| 2019-08-09 22:32:52.401 SC Futures Order Routing/Data \| OCO Orders supported. \| 2019-08-09 22:32:52.401 SC Futures Order Routing/Data \| Bracket Orders supported. \| 2019-08-09 22:32:52.401 SC Futures Order Routing/Data \| Connected to data and trading server. \| 2019-08-09 22:32:52.401 File >> Disconnect selected. \| 2019-08-09 22:33:27.019 SC Futures Order Routing/Data \| Disconnected. \| 2019-08-09 22:33:27.019 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-09 22:33:27.019 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-08-09 22:33:27.309 DTC Client socket (1) \| Closed. \| 2019-08-09 22:33:27.309 SC Futures Order Routing/Data \| Connecting to the server futurestrading5.sierracharts.com. Port 443 \| 2019-08-09 22:33:35.185 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2019-08-09 22:33:35.277 DTC Client socket (1) \| Connecting to IP: 209.58.163.194. \| 2019-08-09 22:33:35.277 SC Futures Order Routing/Data \| Connected to server. \| 2019-08-09 22:33:35.572 SC Futures Order Routing/Data \| Starting socket receive thread. \| 2019-08-09 22:33:35.572 SC Futures Order Routing/Data \| Sending encoding request to server: Binary VLS \| 2019-08-09 22:33:35.572 Service connection timed out. Will disconnect and retry. \| 2019-08-09 22:34:35.185 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-08-09 22:34:35.185 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-08-09 22:34:35.185 DTC Client socket (1) \| Write in progress. Shutdown being delayed. \| 2019-08-09 22:34:35.228 SC Futures Order Routing/Data \| Disconnected. \| 2019-08-09 22:34:35.229 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-08-09 22:34:35.229 SC Futures Order Routing/Data \| Connecting to the server futurestrading5.sierracharts.com. Port 443 \| 2019-08-09 22:34:36.238 DTC Client socket (2) \| Creating socket. Using TLS 1.2. \| 2019-08-09 22:34:36.241 DTC Client socket (2) \| Connecting to IP: 209.58.163.194. \| 2019-08-09 22:34:36.241 SC Futures Order Routing/Data \| Connected to server. \| 2019-08-09 22:34:37.550 SC Futures Order Routing/Data \| Starting socket receive thread. \| 2019-08-09 22:34:37.550 SC Futures Order Routing/Data \| Sending encoding request to server: Binary VLS \| 2019-08-09 22:34:37.550

[2019-08-10 22:50:17] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can you contact your Internet Service Provider and ask them why there is a connectivity issue to the following IP and port: IP: 209.58.163.194 Port 443 We thought the Singapore server would help users in China but clearly it is not. So we would have to find another location. But we also are concerned about if we find a location that works, what kind of connectivity problem there is going to be between that server and the TT server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-10 22:50:23

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