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Direct MessagesDate/Time: Mon, 06 May 2024 02:56:45 +0000
New version update Breaks my Data connection
View Count: 662
| [2019-08-09 04:59:44] |
| User136094 - Posts: 5 |
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I updated to the newest Version tonite, and my data service at transact wont login now.. Transact's AT Trader works fine with teh same login and data connection.... |
| [2019-08-09 05:10:06] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed with File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-10 01:08:51] |
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From User: TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-09 00:06:40.638 Auth Websocket | Connecting to WebSocket server. | 2019-08-09 00:06:40.638 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-09 00:06:40.638 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-09 00:06:40.638 Auth Websocket | Opening WebSocket. | 2019-08-09 00:06:40.665 Auth Websocket | Sending WebSocket handshake. | 2019-08-09 00:06:40.665 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-09 00:06:40.752 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-09 00:06:40.752 Auth Websocket | Server header | Connection: Upgrade | 2019-08-09 00:06:40.753 Auth Websocket | Server header | Sec-WebSocket-Accept: osyX8nJBSA6FmwIp5xnvd76/ER4= | 2019-08-09 00:06:40.753 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-09 00:06:40.753 Auth Websocket | Server header | | 2019-08-09 00:06:40.753 Auth Websocket | Web socket state is now open. | 2019-08-09 00:06:40.753 TransAct WS | Sending account logon message. Live | 2019-08-09 00:06:40.753 TransAct WS | Account logon error: -1(-1) | 2019-08-09 00:06:40.782 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-09 00:06:40.782 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 00:06:40.782 Auth Websocket | WebSocket closed. | 2019-08-09 00:06:40.810 TransAct WS | Disconnected. | 2019-08-09 00:06:40.810 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-09 00:06:40.810 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-09 00:06:40.810 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-09 00:06:40.810 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-09 00:06:40.810 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-09 00:06:40.839 Auth Websocket socket (1) | Closed. | 2019-08-09 00:06:40.839 File >> Disconnect selected. | 2019-08-09 00:07:16.265 TransAct WS | Disconnected. | 2019-08-09 00:07:16.265 Sierra Chart Support |
| [2019-08-10 03:10:26] |
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TransAct WS | Account logon error: -1(-1) | 2019-08-09 00:06:40.782 This is the relevant error. We will contact Transact for you about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-12 00:07:35] |
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Transact has said you will now be able to connect.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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