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Direct MessagesDate/Time: Mon, 29 Apr 2024 20:45:56 +0000
CTS live data issue....
View Count: 619
| [2019-08-07 16:46:40] |
| Integral Trader - Posts: 33 |
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Still getting the data error from CTS saying account needs to be assigned... see screenshot.... https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=30546 |
| [2019-08-07 18:05:12] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-07 18:22:38] |
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Still working on it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-07 18:28:46] |
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This is now resolved. You will be able to connect in a few minutes. The reason this current problem has arisen has to do with the fact that CTS used to bill for these connections so there were various controls related to authorizing a user based upon if the account is on a paid service package. We are removing all of that because CTS no longer bills for these accounts. This among other reasons is why this connection model is being phased out with CTS. It is administratively too complex to deal with and we have been moving users off of it. The only users remaining, are ones which for one reason or another cannot move off of it. None of these restrictions are in place with the TT order routing account assignments. That is very straightforward and reliable and has redundancy implemented. There is redundancy with CTS, but that may not have helped in this case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-07 18:31:25
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| [2019-08-07 18:50:20] |
| Integral Trader - Posts: 33 |
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In our earlier discussion a month or so ago, we decided it may be best that I stay on CTS because I trade a Block Account (Allocation Account) to allow me to trade one account that Wedbush allocates trades to other individual accounts of my clients at Wedbush that I am authorized to trade for. Should I still continue with CTS or shall we begin working with Wedbush to move me to TT as well? I don't want to cause admin issues for you, however, need to be sure the time is right for me to move or stay with CTS. CTS has been working fine for me other than a rare support instance. Please let me know what you think when you have time and thank you for all your help as always. Kim |
| [2019-08-07 19:06:17] |
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Yes we are quite familiar with this. It is fine to stay on CTS in this case. We are just putting out some of the background information because when there are issues like this, they are not good and we want to provide an explanation as to why it happened and what we have done to ensure it will not happen again. And we do not expect this issue to occur again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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