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Date/Time: Wed, 24 Jul 2019 05:42:34 +0000


Support Request:
[2013-12-05 00:08:35]
Denise Fernandez - Posts: 2
I had an issue with historical data for the last two days. I haven't updated recently and you did tell me that I had to update in order for this issue to be resolved. However, I did attempt to update the current version and am getting a message stating "This is the first time you are accessing from this machine". "Device not known". I have been using Sierra charts for many, many years, on the same computers. I've had to restore my computers to a previous date, just to be able to access the charts at all, however, without the overnight session. Please advise.

Thank you,

Date Time Of Last Edit: 2013-12-05 00:21:02
[2013-12-05 00:20:25]
Sierra Chart Engineering - Posts: 74136
Please contact TransAct support for help with this:

They will explain what you need to do. The error message comes from the TransAct system.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-05 00:20:49

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