Support Board

Date/Time: Fri, 19 Apr 2024 15:38:16 +0000

Post From: UPDATED VERSION IS NOT ALLOWING ME TO LOG IN

[2013-12-05 00:08:35] Link To Thread - Link To Post [Go To First Post]
Denise Fernandez - Posts: 2
I had an issue with historical data for the last two days. I haven't updated recently and you did tell me that I had to update in order for this issue to be resolved. However, I did attempt to update the current version and am getting a message stating "This is the first time you are accessing from this machine". "Device not known". I have been using Sierra charts for many, many years, on the same computers. I've had to restore my computers to a previous date, just to be able to access the charts at all, however, without the overnight session. Please advise. Thank you, Denise Date Time Of Last Edit: 2013-12-05 00:21:02