Support Board
Date/Time: Sat, 05 Jul 2025 03:29:14 +0000
need support to enable chart updating
View Count: 598
| [2019-07-24 14:19:05] |
| User998601 - Posts: 13 |
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For some reason my charts stopped updating a few days ago; when I exit the program and then start up again the latest data is exhibited but then once again it will not begin updating; I'm not aware that I did anything to cause this. I get a message "windows error code:126" I've tried to correct that problem myself but I was unable to do so. I writing now to request specific information as to how I can correct this myself. I await your response. If I still cannot do it myself I'll request a phone call. Perhaps you will note that I have been a loyal customer for years and I have very infrequently asked for assistance. |
| [2019-07-24 17:54:03] |
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You need to update Sierra Chart to a newer version. You are running a copy of Sierra Chart which is years old and is not compatible any longer with the Sierra Chart Exchange Data Feed. Update following these instructions here: Software Download: Fast Update Or install the second copy of Sierra Chart into another folder on your system. For instructions, refer to: Using Multiple Data and Trading Services at the Same Time So use this second method if you need to keep your older copy of Sierra Chart for some reason. You will then be able to receive the real-time data in an up-to-date copy of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-24 17:55:35
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