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Direct MessagesDate/Time: Tue, 30 Apr 2024 13:14:20 +0000
Question about historical data download and display (trial version)
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| [2019-07-19 07:28:45] |
| User141782 - Posts: 1 |
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After I registered for the platform fee for receiving historical data, I was unable to connect successfully using my sierra chart software and the connection status shows in red color. I am unable to download and display the historical data. The message log shows the following: "Current service package does not support this function. Select 'Help' >> Account Control Panel' to change your package. How should I solve the problem? Thanks. |
| [2019-07-19 08:37:37] |
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Your account required activation. Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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