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ESU19 - Historical Intraday Data Load Fail

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[2019-07-16 02:19:10] #1 [Go To First Post]
picttureperfectt - Posts: 3
Hi Support team - Have been following the SOP to try and load intraday futures data for ESU19 (E-Mini S&P 500 index (ES) - CME) contract. 0. Connceted to 'SC DATA - ALL services [data]' 1. I have gone to 'global settings' > 'symbol settings' > clicked 'Update From Server'. 2. Updated 'Chart' > 'Chart Settings' start time to 00:00:00 and end time 23:59:59. Is there a recommendation for deep diving what could be wrong that is preventing historical intraday data to load? No Historical Chart or Blank Chart \| Historical Chart Not Updating \| Missing Historical Chart Data When you create a new Historical chart and do not see any bars, this can be due to using an invalid symbol. Refer to help topic 1.3 (Symbols) about this. Another problem is that you cannot connect to the data server. In this case, refer to help topic 1.1 (Data or Trading Service Setup Issue. Unable to Connect to Data or Trade Server) or help topic 1.2 (Network Communication or Server Problem). The next possible problem is that the Global Symbol Settings need to be updated. Refer to Updating Global Symbol Settings. Once the Global Symbol Settings have been updated, re-download the data in the chart with Edit >> Delete All Data and Download.

[2019-07-16 02:43:26] #2 [Go To First Post]
picttureperfectt - Posts: 3
Updating with log. Successfully connect to SC Data - All Services. Receiving timeout while connecting to server. SC Data - All Services \| Connected to data server. \| 2019-07-15 22:40:00.473 ESU19 1 Min #1 \| Reloading chart. \| 2019-07-15 22:40:28.598 ESU19 1 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU19.scid \| 2019-07-15 22:40:28.609 SC Data - All Services \| Starting real-time market data updates for: ESU19. ID: 1 \| 2019-07-15 22:40:29.097 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ESU19 \| 2019-07-15 22:40:29.097 SC Data - All Services \| Requesting security definition data for: ESU19. ID: 1 \| 2019-07-15 22:40:29.097 Intraday data recording state for symbol ESU19 is set to download 'Pending'. \| 2019-07-15 22:40:29.097 Delaying start of download for ESU19 \| 2019-07-15 22:40:29.098 HD Request # 2 \| Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme \| 2019-07-15 22:40:34.375 HD Request # 2 \| Download start date-time: 2019-06-15 22:40:34.000 \| 2019-07-15 22:40:34.377 HD Request # 2 \| Using server: exchangehistdata2.sierracharts.com port 10149 \| 2019-07-15 22:40:34.377 Socket (1) \| Creating socket. \| 2019-07-15 22:40:34.424 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-07-15 22:40:34.424 HD Request # 2 \| Error downloading historical Intraday data for ESU19. Timeout error connecting to server. \| 2019-07-15 22:40:54.387 Socket (1) \| Closed. \| 2019-07-15 22:40:54.388 Historical data download thread signaled to stop. \| 2019-07-15 22:40:54.388 HD Request # 2 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ESU19 \| 2019-07-15 22:40:54.388 HD Request # 2 \| Completion time: 20s \| 2019-07-15 22:40:54.388 HD Request # 3 \| Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme \| 2019-07-15 22:40:54.388 HD Request # 3 \| Download start date-time: 2019-06-15 22:40:54.000 \| 2019-07-15 22:40:54.389 HD Request # 3 \| Using server: exchangehistdata1.sierracharts.com port 10150 \| 2019-07-15 22:40:54.389 Socket (1) \| Creating socket. \| 2019-07-15 22:40:54.427 Socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-07-15 22:40:54.427 HD Request # 3 \| Error downloading historical Intraday data for ESU19. Timeout error connecting to server. \| 2019-07-15 22:41:14.384 Socket (1) \| Closed. \| 2019-07-15 22:41:14.384 Historical data download thread signaled to stop. \| 2019-07-15 22:41:14.385 HD Request # 3 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ESU19 \| 2019-07-15 22:41:14.385 HD Request # 3 \| Completion time: 20s \| 2019-07-15 22:41:14.385 HD Request # 4 \| Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme \| 2019-07-15 22:41:14.385 HD Request # 4 \| Download start date-time: 2019-06-15 22:41:14.000 \| 2019-07-15 22:41:14.386 HD Request # 4 \| Using server: exchangehistdata2.sierracharts.com port 10149 \| 2019-07-15 22:41:14.386 Socket (1) \| Creating socket. \| 2019-07-15 22:41:14.386 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-07-15 22:41:14.386 Socket (1) \| Closed. \| 2019-07-15 22:41:34.383 HD Request # 4 \| Error downloading historical Intraday data for ESU19. Timeout error connecting to server. \| 2019-07-15 22:41:34.383 Historical data download thread signaled to stop. \| 2019-07-15 22:41:34.383 HD Request # 4 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ESU19 \| 2019-07-15 22:41:34.383 HD Request # 4 \| Completion time: 20s \| 2019-07-15 22:41:34.384 HD Request # 4 \| Intraday data download complete for ESU19. Unique request ID: 1 \| 2019-07-15 22:41:34.384 Removed historical data download ID 1 \| 2019-07-15 22:41:34.384 Real-time Intraday chart data file updates started for ESU19 \| 2019-07-15 22:41:34.384 Intraday chart data file opened for ESU19 \| 2019-07-15 22:41:34.384

[2019-07-16 03:54:29] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message: Socket (1) \| Closed. \| 2019-07-15 22:41:34.383 HD Request # 4 \| Error downloading historical Intraday data for ESU19. Timeout error connecting to server. \| 2019-07-15 22:41:34.383 Try using port 80: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-07-16 04:37:31] #4 [Go To First Post]
picttureperfectt - Posts: 3
You rock! Thanks. That did the job. Closing issue.

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