Support Board

Date/Time: Mon, 06 May 2024 19:21:34 +0000

Post From: ESU19 - Historical Intraday Data Load Fail

[2019-07-16 02:19:10] Link To Thread - Link To Post [Go To First Post]
picttureperfectt - Posts: 3
Hi Support team - Have been following the SOP to try and load intraday futures data for ESU19 (E-Mini S&P 500 index (ES) - CME) contract. 0. Connceted to 'SC DATA - ALL services [data]' 1. I have gone to 'global settings' > 'symbol settings' > clicked 'Update From Server'. 2. Updated 'Chart' > 'Chart Settings' start time to 00:00:00 and end time 23:59:59. Is there a recommendation for deep diving what could be wrong that is preventing historical intraday data to load? No Historical Chart or Blank Chart \| Historical Chart Not Updating \| Missing Historical Chart Data When you create a new Historical chart and do not see any bars, this can be due to using an invalid symbol. Refer to help topic 1.3 (Symbols) about this. Another problem is that you cannot connect to the data server. In this case, refer to help topic 1.1 (Data or Trading Service Setup Issue. Unable to Connect to Data or Trade Server) or help topic 1.2 (Network Communication or Server Problem). The next possible problem is that the Global Symbol Settings need to be updated. Refer to Updating Global Symbol Settings. Once the Global Symbol Settings have been updated, re-download the data in the chart with Edit >> Delete All Data and Download.