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Date/Time: Wed, 24 Jul 2019 05:38:00 +0000



keyboard issues with v.1947

Support Request:
[2019-07-12 02:13:43]
User753428 - Posts: 53
just updated to 1947 and i see some bugs

1) from time to time, all keyboard shortcuts just stop working. then a while later, they start working again. the cycle continues to repeat.

2) if you've created a shortcut that starts with alt + (letter) and the (letter) coincides with one of the SC menu tabs, (i.e. 'F' for File, 'E' for Edit, 'C' for Chart, 'P' for Spreadsheet, etc.), sometimes it opens the dropdown menu instead of executing the keyboard shortcut.

for example, i have the keyboard shortcut for chart calculator set to 'alt + c'. but sometimes it dropdowns the Chart menu on the upper-left instead of executing the chart calculator tool.

downgrading to 1946 fixed all these bugs instantly so it is definitely a problem with v.1947.
Date Time Of Last Edit: 2019-07-12 02:14:59
[2019-07-12 03:30:34]
Sierra Chart Engineering - Posts: 74136
Keyboard shortcuts have been re-implemented in this version.


1) from time to time, all keyboard shortcuts just stop working. then a while later, they start working again. the cycle continues to repeat.
We are not sure why you run into this problem but we can develop a temporary workaround until it is understood.



2) if you've created a shortcut that starts with alt + (letter) and the (letter) coincides with one of the SC menu tabs, (i.e. 'F' for File, 'E' for Edit, 'C' for Chart, 'P' for Spreadsheet, etc.), sometimes it opens the dropdown menu instead of executing the keyboard shortcut.
This we should be able to solve.
Sierra Chart Support - Engineering Level

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[2019-07-12 04:04:25]
Sierra Chart Engineering - Posts: 74136
We are releasing version 1948 in about 15 minutes. We will want you to test that. The second issue is resolved and that may resolve the first issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-12 04:28:47]
User753428 - Posts: 53
Tested 1948 and the aforementioned two issues have been fixed!

Like you suggested, it does seem to be the case that resolving the second issue resolved the first issue.

Thank you for the quick response and fix. You guys do so much to provide such an amazing trading platform for even retail folks like us.
[2019-07-12 04:31:01]
Sierra Chart Engineering - Posts: 74136
Ok that is good but there still is more work we need to do. We just took care of the issue with the main Sierra Chart window. There can be a potential problem with detached chart windows and spreadsheets still.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-12 11:55:17]
sunnyod - Posts: 219
Hi. Thanks I have same issue as poster, i will test 1948 too.

If the shortcuts are being reworked, will it be possible to assign extra mouse buttons to shortcuts? For example the back and forward buttons are not used at all right now in sierra and also buttons 4 and 5 (if they're available)

Thanks
S
[2019-07-12 16:44:27]
Sierra Chart Engineering - Posts: 74136
Let us know if you see any improvement when using 1948 regarding post #6.

We will have to look at specialized mouse button support later on.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-12 16:44:47
[2019-07-12 23:06:09]
sunnyod - Posts: 219
Not noticed the issue since the update. Will let you know if anything comes up
[2019-07-13 00:42:56]
AlexPereira - Posts: 138
1948, although better than 1947, also has problems:

It works if "alt+key" is pressed, and then repeating that same combination, "alt" is unpressed and pressed again.

but if doing "alt+key" and keeping "alt" pressed, the next "alt+key" won't work.

Example: pressing "alt+a", releasing alt, and then pressing "alt+a" works. pressing "alt+a", not releasing alt, then pressing "alt+any key" doesn't work.

Sorry if not making myself clear.
[2019-07-13 00:54:01]
Sierra Chart Engineering - Posts: 74136
We are not seeing this problem. But wait for the next release.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-15 08:23:34]
AlexPereira - Posts: 138
We are not seeing this problem. But wait for the next release.
trying latest release, 1949, still has the same problem.
example: doing alt+q or alt+w works properly on actions on chart, but alt+a or alt+s to change next/previous chartbook doesn't.
also, strangely, some F"keys" don't work, or trigger a wrong command. ( I have some F2,F3,F4 keys to do custom study actions: EDIT: seems the problem is only with Shift+F2, Shift+F3, the F"keys" without modifiers work ).

---
thank you for the best platform
Date Time Of Last Edit: 2019-07-15 08:30:06
[2019-07-15 08:47:37]
Sierra Chart Engineering - Posts: 74136
None of the issues described in post #11 are reproducible by us. All of those shortcut keys work flawlessly.

Also make sure you press and hold Alt key (or other relevant modifier key) ahead of every key sequence. It should be ok to hold that. We do not see a problem but make sure you release and press ahead of every key sequence.



We will do some additional code review, consider these issues and do testing on another system.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-15 20:05:52
[2019-07-15 09:38:09]
AlexPereira - Posts: 138
Also make sure you press and hold Alt key (or other relevant modifier key) ahead of every key sequence. It should be ok hold that. We do not see a problem but make sure you release and press ahead of every key sequence.

If press and release modifier every time, it does work, although previous I could just hold the modifier and to mod+"a" and "mod+s" to switch chartbooks. but ok, no worries.

Also you are right about mod+F"keys" working. After extensive testing, something weird that I wasn't expecting: it isn't that shit+f2 is working badly, its that somehow its blocked to "close chartbook". So, if I set "shift+f2" to study shortcut, it will ask to "close chartbook". if I set shit+f10 for example, it works properly, but shift+f2 still asks to "close chartbook" ( although the close chartbook shortcut is not shift+f2 and they keyboard editor says shift+f2 is "free"/not used ).

Hope this is helpfull
[2019-07-15 09:49:58]
AlexPereira - Posts: 138
Also more info:

It seems those "locked shortcuts" that I was talking about seem to happen because of my keyboardshortcuts.config file. Removing the file and starting new seems to solve it.

I am going to remove the keyboardshortcuts.config file and set every shortcut again, as It seems that is the issue. ( maybe some kind of upgrade compatibility , I have a lot of customized shortcuts )

Will give further info when I set everything from scratch again.

Thanks for you help!
[2019-07-15 10:38:04]
AlexPereira - Posts: 138
Seems the clean keyboardshortcuts.config file was working because there were some shortcuts I was using that were not set yet.

Seems my "shift+F2" for study shortcut, was mixing up with my "close all chartbooks" "shift+q". Moving "close all chartbooks" to "ctrl+shift+q" made my "shift+F2" work properly again.
[2019-07-15 13:01:10]
sunnyod - Posts: 219
Had some issues months ago that I was hoping the keyboard work SC have been doing would fix. Specifically intermittently working 'Buy Bid' and 'Sell Ask' shortcuts. This is documented here: https://www.sierrachart.com/SupportBoard.php?ThreadID=38671

Seems the issue is not fixed in this update (i've tried 1948 and 1949) and the shortcuts are still only intermittently working

Thanks
S
Date Time Of Last Edit: 2019-07-15 13:02:14
[2019-07-15 19:39:20]
Sierra Chart Engineering - Posts: 74136
In regards to post #16, this would tell us, that those particular key combinations are being not passed through to Sierra Chart from the operating system. So we do not know how we could help further with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-15 20:40:39]
sunnyod - Posts: 219
Thanks for the reply.

I'm using the 'w' key to 'Buy Bid' and 's' to 'Sell Ask'. They work fine when assigned to 'Buy Bid -1' and 'Sell Ask +1' (which i've been using since the post I linked to to work around the issue). Not sure why it only seems to affect some of the shortcuts that we can assign keys to and not others
[2019-07-15 21:27:56]
Sierra Chart Engineering - Posts: 74136

Seems my "shift+F2" for study shortcut, was mixing up with my "close all chartbooks" "shift+q". Moving "close all chartbooks" to "ctrl+shift+q" made my "shift+F2" work properly again.
The underlying reason for this issue has been found and will be resolved in the next release coming out today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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