Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 21:04:44 +0000



Sent Message Log

View Count: 648

[2019-06-26 16:22:43]
User840472 - Posts: 15
Lost data for almost 10 min.
[2019-06-27 04:59:25]
Sierra Chart Engineering - Posts: 104368
We see you are using Rithmic. Rithmic apparently had a problem with one of their servers today since we have other reports of a connectivity problem as well with Rithmic.

We cannot solve Rithmic connectivity issues. For more information about this, refer to:
https://www.sierrachart.com/index.php?page=doc/Rithmic.php#TechnicalSupportPolicy

We recommend in the month of July that you change to this new service:
Sierra Chart / Trading Technologies Futures Order Routing Service

We would like to help you migrate over to our new order routing solution. We can do that anytime next month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-07-01 16:26:34]
User840472 - Posts: 15
The only reason I trade on Rithmic is because of their daily loss limit feature, where it liquidates based on a dollar amount I specify. I need to have this risk management tool (something I can't control/manipulate during the day). Does your new service offer something like this? (I was told my only other option is to trade on the TT Web platform).

I'm not happy with Rithmic, because of their connection issue. Can you offer another solution?

Thanks,
[2019-07-02 03:16:05]
Sierra Chart Engineering - Posts: 104368
There is this functionality but you are able to modify it:
Global Profit/Loss Management

TT does provide a daily loss limit setting which can be controlled by the broker. Not sure though it is based on a dollar amount. Longer-term though we will be developing this functionality ourselves for our order routing service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-07-02 03:16:36

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account