Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 09:28:21 +0000



Historical Data Download Failure

View Count: 510

[2019-06-25 17:23:00]
User648008 - Posts: 12
I am getting a "download failure" message not sure why?
[2019-06-25 18:07:42]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about 20 seconds provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-06-25 18:07:52

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account