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Date/Time: Mon, 15 Oct 2018 18:29:48 +0000



User Email Question

Support Request:
[2013-04-10 17:39:36]
Sierra Chart - Max - Posts: 3501
Hello!! I have an account with TransAct but when I down load the last verssion,bu when I open up the TransAct Platform the Sierra Charts does not download. Can you tell me why? or what I did wrong!!

Sierra Chart Support
[2013-04-11 02:26:48]
Sierra Chart Engineering - Posts: 64804


We are not completely understanding the problem.

Make sure you have successfully installed the Microsoft .NET Framework version 4:

http://www.sierrachart.com/index.php?l=doc/download.php#SystemRequirements

To respond you need to create a Sierra Chart account. Please follow through the instructions here:
http://www.sierrachart.com/index.php?l=doc/PostingInformation.php#HowToPost

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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