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Date/Time: Thu, 25 Apr 2024 10:08:29 +0000



Message Log submitted

View Count: 524

[2019-06-20 20:51:42]
User95173 - Posts: 4
Was disconnected twice from data today. Around 9:30am PST and again around 12:30pm PST. My internet connection was ok.
[2019-06-20 21:29:43]
Sierra Chart Engineering - Posts: 104368
Your Sierra Chart account is expired. You need to log into this Support Board with your active account. You can do that with Help >> Support Board.

For the most reliable connectivity use this new service:
Sierra Chart / Trading Technologies Futures Order Routing Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-06-20 21:30:27
[2019-06-20 21:47:36]
User95173 - Posts: 4
I have a live account with AMP (my broker). What do I need to do to update my information so you can help me with this issue?
[2019-06-20 23:53:44]
Sierra Chart Engineering - Posts: 104368
First with connectivity problems, this is not something we can help with.

You need to log into this Support Board with your active account. You can do that with Help >> Support Board. When done post another message here.

Also refer to:
https://www.sierrachart.com/index.php?page=doc/Rithmic.php#TechnicalSupportPolicy
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-06-21 03:34:49

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