Login Page - Create Account

Support Board


Date/Time: Sun, 15 Dec 2019 05:21:51 +0000



Important: trade incorrectly credited to my account.

[2019-06-15 16:56:11]
User606491 - Posts: 124
My trade activity log shows a trade in the EURO that I categorically did not place (See attached).

The position shows as "restored" from data on CQG's server and was placed at 4:14am, a time when I would not have been trading. I had zero standing orders in the market.

What is my recourse?
How can I demonstrate that this trade was incorrectly credited to my account?
What should I do next?

thank you
Date Time Of Last Edit: 2019-06-15 17:10:05
imageEU6.png / V - Attached On 2019-06-15 17:09:51 UTC - Size: 30.38 KB - 31 views
[2019-06-15 20:17:58]
Sierra Chart Engineering - Posts: 79192
See if it shows up on your statement with your broker. That is the first step. If not, this was an error by CQG.

You can delete it following these instructions:
https://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#TradeActivityDataEditingMenuCommands
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-15 21:22:48]
User606491 - Posts: 124
It appears on my daily statement as an open trade but there is no confirmation for it. Has this happened before to others?
[2019-06-15 23:33:46]
Sierra Chart Engineering - Posts: 79192
No, we have not heard of this. If there are no other lines in the Trade Activity Log that indicates the order was submitted from Sierra Chart, then you need to have your broker investigate this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account