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Date/Time: Thu, 28 Mar 2024 11:16:26 +0000



CQG Error - Does not connect

View Count: 1231

[2019-06-13 14:21:04]
User471027 - Posts: 19
Hi, my software does not connect with the data feed for last 20mins. I'm using CQG and called them already but there is no error on their side as they said.

Please message log below:

Software version: 1926 64-bit | 2019-06-13 16:18:33.949
Enabled for: Advanced Features. | 2019-06-13 16:18:33.949
Enabled for: Advanced Features 2. | 2019-06-13 16:18:33.949
Enabled for: Sierra Chart Historical Data Service. | 2019-06-13 16:18:33.949
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-06-13 16:18:33.949
Current selected Data/Trading service: CQG WebAPI | 2019-06-13 16:18:33.949
Custom symbol settings values: enabled | 2019-06-13 16:18:33.949
Chart Update Interval: 500 | 2019-06-13 16:18:33.949
Intraday Data Storage Time Unit: 0 | 2019-06-13 16:18:33.949
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2019-06-13 16:18:33.949
2019-06-13 16:18:33 Local computer time | 2019-06-13 16:18:33.949
2019-06-13 14:18:33 Local computer time in UTC | 2019-06-13 16:18:33.949
2019-06-13 16:18:33 Local computer time in SC Time Zone | 2019-06-13 16:18:33.949
2019-06-13 14:03:35 Server time in UTC | 2019-06-13 16:18:33.949
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-06-13 16:18:33.949
Program path: C:\SierraChart\ | 2019-06-13 16:18:33.949
Data Files path: C:\SierraChart\Data\ | 2019-06-13 16:18:33.949
OS Version Number: 10.0 | 2019-06-13 16:18:33.949
Locale Setting: C | 2019-06-13 16:18:33.949
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-06-13 16:18:33.950

CQG WebSocket socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-06-13 16:18:43.219 *
CQG WebSocket | WebSocket closed. | 2019-06-13 16:18:43.220
CQG WebAPI | WebSocket closed. | 2019-06-13 16:18:43.220
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-06-13 16:18:43.220
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-06-13 16:18:43.220
CQG WebSocket socket (1) | Closed. | 2019-06-13 16:18:43.219
CQG WebAPI | Disconnected. | 2019-06-13 16:18:43.227
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-06-13 16:18:43.227
Date Time Of Last Edit: 2019-06-13 14:21:33
[2019-06-13 15:04:58]
Sierra Chart Engineering - Posts: 104368
We cannot help with CQG connectivity issues. Refer to:
CQG Trading Platform Service: Frequent Server Disconnections when Using CQG

Please consider using this new service:
Sierra Chart / Trading Technologies Futures Order Routing Service

Next month, we are going to release a new package that includes the CME data. And later EUREX data which will make our new order routing and data offering very competitive.

And this week we are releasing 300 levels of market depth up from the 200 levels.

With our order routing service you can choose to connect to our server in Germany.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-06-13 15:05:51

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