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Direct MessagesDate/Time: Mon, 06 May 2024 07:03:06 +0000
Bid & Ask depth bars historical market depth last stopped working
View Count: 2062
| [2019-05-27 09:07:19] |
| NotIll - Posts: 118 |
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As of this monday(27-5) the indicator stopped working. There were absolute no changes in settings over the weekend. I started SC this morning and just got a blank screen for monday. On this chart the historical marketh graph is on too(which is on hide for this screenshot) Till this day, I had not enabled ''record historical market depth data'' for this study, but it was working like a charm. The source data was set(for weeks already) to ''Last''. http://www.sierrachart.com/image.php?Image=1558947386624.png As you can see, the way it worked before, is still on the chart. I wonder whats going on. |
| [2019-05-27 12:41:37] |
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The reason is because there is no historical market depth recorded for that time range. This data will be recorded when Sierra Chart is running. So you should not be seeing a problem at this present time. If there is, refer to: Market Depth Historical Graph: Market Depth Historical Graph Not Displaying Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-27 15:42:46] |
| NotIll - Posts: 118 |
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Then why is it not there after I have it on for some time and switch to ''last'' from ''time and sales''? I am pretty sure this problem was not there before the weekend. I just open SC and the data of ''last'' would have been there all along. Something has def. changed. The way it was before was that the data that you get when you used ''last'' data was limited in what it showed but it was there, now there is nothing. I can only use ''time & sales'' data as source, which disappears constantly. Edit: To be clear, I am talking about ''Bid & Ask depth bars'' not ''market depth historical graph'' Date Time Of Last Edit: 2019-05-27 16:32:40
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| [2019-05-27 21:02:30] |
| NotIll - Posts: 118 |
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Let me ask another question: Why is the data that was recorded friday still on the chart, but is there no data which should have been recorded today? positive that there is no difference in settings. |
| [2019-05-28 00:48:39] |
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We really are not clearly understanding what you are trying to say but that chart clearly shows for a period of time that there is no market depth data recorded for that period. And that is all we can say. This is what we see. We do not know what you did. As long as Sierra Chart is running and you are not seeing a problem in the present moment that is all that matters right now. We will not answer why this and why that because we do not know what you did. And there is no way for us to verify that. Our response is based on utilizing only the historical market depth data for the Bid and Ask Depth Bars study. We are not going to provide any technical help when using time and sales data with that study and that option is going to be removed soon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-28 00:49:41
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| [2019-05-28 05:14:20] |
| NotIll - Posts: 118 |
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What I see now is that the depth bars with last as source is working as it was now again. The weird thing is that I did not change anything for it not to work and I did not change anything for it to work again. there is just a gap right now there. Which option exactly is going to be removed? If you could specify we can prepare accordingly. |
| [2019-05-29 13:32:09] |
| NotIll - Posts: 118 |
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I have re-read your comment and saw this line which I didnt register earlier: ''As long as Sierra Chart is running and you are not seeing a problem in the present moment that is all that matters right now''. This is absolutely NOT the case I am afraid. I do not know how you came to that conclusion as I have not stated anything like that.The troubles are there even SC is running please understand that as it might indicate something deeper. Sierra Chart is up and running, but it seems now that, for me at least, at random times both Bid & Ask Depth Bars AND Market Depth Historical Graph indicators are having trouble displaying historical market depth data. Price data seems to be having no troubles as you can see from the screenshot. I have put arrows where the historical data suddenly stops printing. http://www.sierrachart.com/image.php?Image=1559136557891.png I am typing this with the confidence that I have NOT changed any settings in SC with my clearer nor internet connection or pc/firewel settings etc over the weekend. These studies worked like a charm out of the box rock solid. I hope it is more clear for you at this point, I am trying my best. Kind regards Edit: I am finding out that on some instruments, like ES, and 6E it is not working, and on instruments like GC and NQ it IS working. This MIGHT indicate there is something different in the way the data is pushed. Maybe that is a clue? Date Time Of Last Edit: 2019-05-29 13:49:24
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| [2019-05-29 14:50:03] |
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We think there is probably memory allocation errors going on which would be displayed in the Window >> Message Log. Reduce the Chart >> Chart Settings >> Days to Load setting to 1 and see if that resolves the issue. But actually that would not really explain this because in that particular case none of the historical market depth data would be loaded. However, nevertheless do what we say and see if it changes anything. Are there any ongoing error messages displayed in the Window >> Message Log? Are you running version 1924? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-29 14:53:09
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| [2019-05-29 15:49:53] |
| NotIll - Posts: 118 |
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I have reduced the days to load from 6 to 1. It did not resolve the problem. Yes I am running v1924. Maybe it it also good to know for you that the moment I first encounterd this problem on monday I had and earlier version running. after the update to the newer version, it did not get better. |
| [2019-06-02 04:16:24] |
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Ok, so you are saying the Market Depth Historical Graph is not displaying at all while the market is open? If so, all of the potential known reasons for this are documented here: Market Depth Historical Graph: Market Depth Historical Graph Not Displaying The next thing we want you to do is to open a new chart and only add a default instance of the Market Depth Historical Graph study and do not alter any of the settings. And see if you see it display and set that chart to load only 1 day of data. And the chart bars should be set to 1 minute per bar. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-02 04:18:27
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| [2019-06-02 14:52:50] |
| NotIll - Posts: 118 |
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"Ok, so you are saying the Market Depth Historical Graph is not displaying at all while the market is open?" Yes exactly. "The next thing we want you to do is to open a new chart and only add a default instance of the Market Depth Historical Graph study and do not alter any of the settings. And see if you see it display and set that chart to load only 1 day of data. And the chart bars should be set to 1 minute per bar" I already did this at that time when i posted here with no result. Will try again. I found it so strange that some symbols that i never use worked and some i never use did not. So it is not somerhing i could have messed up for that symbol. Even thou i am 100% sure it went from working to not working in a period i have not touched any setting. |
| [2019-06-02 17:48:13] |
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Set your name and telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when would be a good time we can do a remote assistance session to look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-02 17:48:18
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| [2019-06-06 19:03:05] |
| NotIll - Posts: 118 |
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That seems like a good idea. But it has not happend since the 4th of june. Is it needed that we get in touch if the troubles are occuring or does that not matter? I will update my account info.
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| [2019-06-06 19:59:30] |
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Well if you are having a problem which you cannot resolve with the Market Depth Historical Graph like you have described we do need to look at it because we are not sure what the problem would be other than what the documentation mentions here: Market Depth Historical Graph: Market Depth Historical Graph Not Displaying Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-06-07 06:35:01] |
| NotIll - Posts: 118 |
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haha, that was not what I meant. What I want to know is that if you need to look at my setup while the problem is occurring at that moment or any moment even if it is working. Because I can not plan when the problem will occurre
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| [2019-06-09 03:07:15] |
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Yes we would have to look at this at the time it is occurring. Otherwise, we are not going to be able to figure out what the issue is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-06-09 08:40:44] |
| NotIll - Posts: 118 |
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This week it did not happen. I will try and let you know as fast as possible when it does.
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| [2019-08-28 09:33:48] |
| NotIll - Posts: 118 |
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I have not been ignoring this. It did not happen.
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