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Date/Time: Sun, 26 May 2019 16:33:24 +0000



[Locked] - Notice: Market Statistics for 2019-05-15

Support Request:
[2019-05-15 15:32:07]
Sierra Chart Engineering - Posts: 72155
The market statistics for 2019-05-15 which rely on the pevious day's closing price are using the closing price from 05-13 rather than 05-14. This was due to a software update yesterday. We were not aware of this problem at the time and we are looking into it today but it is not going to be resolved until after the close.

The TICK calculations are not affected.

Additionally, over the weekend we completed the final transition to the Open Feed from Barchart which is used for our US equities data feed. This is a much newer and higher performance data feed than the prior data feed. Although this data feed does not provide any daily statistics like the previous close, open, high, low values. We have to calculate these ourselves. It is for this reason in part, that we have encountered this problem today since we cannot rely on the exchange provided values.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-05-16 02:17:23]
Sierra Chart Engineering - Posts: 72155
This issue is now properly resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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