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Date/Time: Tue, 16 Apr 2024 21:59:32 +0000



Customize Chart Problem

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[2019-05-14 16:14:02]
Forward - Posts: 61
Hello, when i try to open " Customize Chart/ Trade DOM Columns " happens nothing. If i click on the chart i hear a sound as a alert but no other.I searched any windows but nothing. The only thing to unlock SC is press Enter or ESC.
So what can i do to fix this problem ?

Thank you
[2019-05-15 05:49:47]
Sierra Chart Engineering - Posts: 104368
The prior answer given was incorrect, this issue is explained here:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.40 - Dialog Windows Do Not Display
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-05-17 18:32:19]
Forward - Posts: 61
mmmhhh i read the link but i don't think that the problem is that. I can open others windows, from Trade--> General Trade setting or Chart Dom Setting but not Customize Chart and Global Profit/Loss Management.
[2019-05-17 22:44:42]
Sierra Chart Engineering - Posts: 104368
Yes that is exactly the problem. Windows is not reliable in this regard. That is absolutely absolutely absolutely the problem. We know what we are talking about here.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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