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Direct MessagesDate/Time: Sat, 04 May 2024 04:26:49 +0000
CQG WebAPI - frequent lost of connection
View Count: 1119
| [2019-05-14 09:46:52] |
| moya - Posts: 19 |
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Hello, Since this morning, I have experienced several lost of my connection to my broker (AMP - CQG WebAPI). I use the SC data and my broker is AMP futures. I have sent you the message log. Thanks for your help. |
| [2019-05-15 05:33:56] |
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We did look at the Message Log and we noticed a disconnection with CQG and we document this here: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG After that we noticed a disconnection to the Sierra Chart Exchange Data Feed server. So if you are losing connections to both, then this would indicate some network connectivity issue between your system and these servers. There is not anything we can do on our side to help. CQG WebSocket socket (1) | Close event error. Windows error code 10053: Une connexion tablie a t abandonne par un logiciel de votre ordinateur hte. | 2019-05-14 09:34:33 * CQG WebSocket | Network socket for WebSocket has been closed by remote side. | 2019-05-14 09:34:33 CQG WebSocket socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-05-14 09:34:33 CQG WebAPI | WebSocket closed. | 2019-05-14 09:34:33 Connection to the external service has been lost. | 2019-05-14 09:34:33 CQG WebSocket socket (1) | Closed. | 2019-05-14 09:34:33 CQG WebAPI | Disconnected. | 2019-05-14 09:34:33 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-05-14 09:34:33 CQG WebAPI | Connecting to server api.cqg.com | 2019-05-14 09:34:36 CQG WebSocket | Connecting to WebSocket server. | 2019-05-14 09:34:36 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-05-14 09:34:36 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2019-05-14 09:34:36 DTC Client socket (2) | Socket gracefully closed by remote side. | 2019-05-14 09:34:40 DTC Client socket (2) | Close event error. Windows error code 10053: Une connexion tablie a t abandonne par un logiciel de votre ordinateur hte. | 2019-05-14 09:34:40 * DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-05-14 09:34:40 DTC Client socket (2) | Closed. | 2019-05-14 09:34:40 SC Data - All Services | Disconnected from the server. | 2019-05-14 09:34:40 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2019-05-14 09:34:40 SC Data - All Services | Using username 1 | 2019-05-14 09:34:42 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2019-05-14 09:34:42 DTC Client socket (2) | Creating socket. | 2019-05-14 09:34:42 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2019-05-14 09:34:42 CQG WebSocket socket (1) | Connect event error. Windows error code 10060: Une tentative de connexion a chou car le parti connect na pas rpondu convenablement au-del dune certaine dure ou une connexion tablie a chou car lhte de connexion na pas rpondu. | 2019-05-14 09:34:57 * CQG WebSocket | WebSocket closed. | 2019-05-14 09:34:57 CQG WebAPI | WebSocket closed. | 2019-05-14 09:34:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-05-14 09:34:57 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-05-14 09:34:57 CQG WebSocket socket (1) | Closed. | 2019-05-14 09:34:57 CQG WebAPI | Disconnected. | 2019-05-14 09:34:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-05-14 09:34:57 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-15 05:34:30
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