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Support Board


Date/Time: Sun, 26 May 2019 16:38:19 +0000



Error: Already Subscribed to Symbol. New Subscription Rejected.

Support Request:
[2019-05-13 14:14:10]
Alex Niemi - Posts: 28
Gain provides data for futures symbol ZQ?## (e.g. ZQM19).

This symbol didn't appear in SC when I searched for it.

I added it in Symbol Settings (see settings in screenshot 1).

If I select it on a chart, I get the errors shown in screenshot 2, and the data is incorrect.

I also subscribe to SC data.
imagezq_symbol_settings.JPG / V - Attached On 2019-05-13 14:11:31 UTC - Size: 203.84 KB - 11 views
imagezq_symbol_unknown.JPG / V - Attached On 2019-05-13 14:11:43 UTC - Size: 331.03 KB - 9 views
[2019-05-14 05:06:36]
Sierra Chart Engineering - Posts: 72155
There are several sc-data* fields which need to be set properly.

Our focus is on this new service here:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php

This new service does have this symbol.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-16 00:44:37
[2019-05-14 17:59:50]
Alex Niemi - Posts: 28
Can you add integration with Gain Capital to your new service?

If so, I will use it.
[2019-05-16 00:59:07]
Sierra Chart Engineering - Posts: 72155
No, that is not technically possible simply because they do not use the Trading Technologies infrastructure that we utilize but we will go ahead and add the ZQ symbol for Gain Capital now. But we can't be adding every symbol.

This is one of the frustrations we go through is maintaining symbol settings for too many services. It is too burdensome and gets confusing.

But there may be an alternative. Who is your introducing broker? Or are you direct with Gain Capital? Your introducing broker may support TT.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-16 00:59:54
[2019-05-16 17:40:34]
Alex Niemi - Posts: 28
Thank you for adding ZQ.

I understand how frustrating it must be manage symbols for numerous brokerages.

Introducing broker is Stage5. They support TT through a different clearing house, Dorman. But Gain has some advantages over Dorman.

I'll contact my broker about it.
[2019-05-16 18:51:17]
Sierra Chart Engineering - Posts: 72155
Just in case you have not already done this, update the symbol settings:

https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings

We would like to know, how Gain has advantages over Dorman. If you could just privately tell us here:
https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets

Or we could give you a call about this. We are very determined to provide the absolute best possible software and related services at the best possible price and provide a very good highly reliable redundant unified solution.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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