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Direct MessagesDate/Time: Sat, 27 Apr 2024 21:56:13 +0000
Tick Size is not known (??)
View Count: 1041
| [2019-04-26 14:22:12] |
| User568537 - Posts: 21 |
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Hi I am running an auto trade system on CL and 6E; on CL everything works fine (order placing, execution, trailing and so on) while on 6E I keep facing this: the system places an entry order, it gets filled, it shows on the chart together with its attached stop order and, after a brief time, a market order exits the position. It seems that the problem is a rejection of the attached order because "Tick Size is not known" (see below what the Trade Service Log says)... But the tick size is set correctly in Chart settings and Global Symbol settings too; in Chart settings I have unchecked "Auto-set from data feed" and clicked on the "Apply global symbol settings" button (is this right?) What can I do? From the Trade Service log: Order modification failed | Tick Size is not known. Unable to modify order. Internal Order ID: 7454. Service Order ID: (none). Symbol: 6EM9 | 2019-04-26 14:59:51 * Order modification failed | Tick Size is not known. Unable to modify order. Internal Order ID: 7455. Service Order ID: (none). Symbol: 6EM9 | 2019-04-26 14:59:51 * Requesting order status for non-responsive order. | Symbol: 6EM9 | TradeAccount: [Sim]42273 | InternalOrderID: 7455 | Current Status: Order Sent | 2019-04-26 15:00:56 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7455. Service Order ID: (none). Symbol: 6EM9 | 2019-04-26 15:01:28 * NOTICE: Stop Attached Order was rejected and is being resent as a Market order. | Symbol: 6EM9 | TradeAccount: [Sim]42273 | InternalOrderID: 7455 | Current Status: Error | 2019-04-26 15:01:28 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7455. Service Order ID: (none). Symbol: 6EM9 | 2019-04-26 15:01:28 * |
| [2019-04-27 01:06:44] |
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This is very unusual. We are not sure this would solve the problem because we are not sure why this happening, but perform a Full Reset of the symbol settings: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-27 01:07:28
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| [2019-04-27 01:35:12] |
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Are you using Transact? It looks as though that the order you are trying to modify was an externally received order. Something is going wrong with orders.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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