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Direct MessagesDate/Time: Sat, 11 May 2024 18:06:29 +0000
Post From: Tick Size is not known (??)
| [2019-04-26 14:22:12] |
| User568537 - Posts: 21 |
|
Hi I am running an auto trade system on CL and 6E; on CL everything works fine (order placing, execution, trailing and so on) while on 6E I keep facing this: the system places an entry order, it gets filled, it shows on the chart together with its attached stop order and, after a brief time, a market order exits the position. It seems that the problem is a rejection of the attached order because "Tick Size is not known" (see below what the Trade Service Log says)... But the tick size is set correctly in Chart settings and Global Symbol settings too; in Chart settings I have unchecked "Auto-set from data feed" and clicked on the "Apply global symbol settings" button (is this right?) What can I do? From the Trade Service log: Order modification failed | Tick Size is not known. Unable to modify order. Internal Order ID: 7454. Service Order ID: (none). Symbol: 6EM9 | 2019-04-26 14:59:51 * Order modification failed | Tick Size is not known. Unable to modify order. Internal Order ID: 7455. Service Order ID: (none). Symbol: 6EM9 | 2019-04-26 14:59:51 * Requesting order status for non-responsive order. | Symbol: 6EM9 | TradeAccount: [Sim]42273 | InternalOrderID: 7455 | Current Status: Order Sent | 2019-04-26 15:00:56 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7455. Service Order ID: (none). Symbol: 6EM9 | 2019-04-26 15:01:28 * NOTICE: Stop Attached Order was rejected and is being resent as a Market order. | Symbol: 6EM9 | TradeAccount: [Sim]42273 | InternalOrderID: 7455 | Current Status: Error | 2019-04-26 15:01:28 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7455. Service Order ID: (none). Symbol: 6EM9 | 2019-04-26 15:01:28 * |