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Direct MessagesDate/Time: Fri, 19 Apr 2024 23:06:50 +0000
Bug or problem when bracket order is triggered
View Count: 719
| [2019-04-10 13:47:32] |
| RRHood - Posts: 15 |
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Noticed this couple of times. There is a bug or problem when bracket order is triggered, AND I am half adjusting TP/SL at the same second it happens. My TP or SL (being adjusted) will have the word "modification pending" (or something like that) on the red/green line when the trade is triggered, but becomes INVALID? It is invalid because even when price passed through my TP/SL (with the "pending modification" still there) the trade is not closed??? Why? Just happened to me again ard 2 hours ago. Date Time Of Last Edit: 2019-04-10 13:48:34
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| [2019-04-10 18:42:34] |
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This is not something we really are able to help with. For further information, refer to: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis If you are using the Rithmic paper trading server we are definitely not going to get involved in this. For reliable simulated trading, this service is available: Simulated Futures Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-10 18:42:51
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| [2019-04-22 14:44:27] |
| RRHood - Posts: 15 |
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Hi the same problem persists again today and I managed to get screenshot with the log file this time. But how do I post all this here and is it allowed since it has some personal stuff like userid? I contacted Rithmic but they say I have to contact you too I opened account support ticket because Idk what to do next can you advise?
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| [2019-04-22 18:29:10] |
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We are not willing to get involved in this. We suggest not to renew Sierra Chart if you are going to continue to use the Rithmic paper trading system. We cannot provide further help. Sierra Chart is a very good product but we cannot control external service issues and we cannot commit our valuable time to this. One thing we would like to do though is disable this option: Global Trade Settings Windows: Use Server Side OCO Orders (if supported) (Global Settings >> General Trade Settings >> General) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-22 18:34:49
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| [2019-04-22 19:24:26] |
| RRHood - Posts: 15 |
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I will try what you suggested, thanks!
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