Support Board
Date/Time: Sun, 06 Jul 2025 20:55:18 +0000
Error Code 1314
View Count: 1306
| [2019-04-09 19:32:33] |
| Ken Burks - Posts: 7 |
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I keep getting a pop up saying error code 1314 ~ please advise. I just paid my quarterly fee...and expect better
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 2019-04-09_143033.png / V - Attached On 2019-04-09 19:32:17 UTC - Size: 65.13 KB - 292 views |
| [2019-04-09 20:19:13] |
| seandunaway - Posts: 352 |
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It could be your Windows user account doesn't have permission to set your machine's date and time. You could try disabling "Periodically Set System Date/Time from Server" under "General Settings". If this is the case, then of course SC developers aren't at fault and I really expect better out of you. :) Date Time Of Last Edit: 2019-04-10 15:33:03
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| [2019-04-10 05:04:07] |
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This error relates automatically setting the system Date-Time from the Sierra Chart server. It is explained here: Global Settings Menu: Set System Date-Time from Server (Global Settings menu) You just need to run Sierra Chart with administrator level access. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-10 12:54:31] |
| Ken Burks - Posts: 7 |
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Issue Resolved! Your reputation of having maybe the finest charting software is confirmed. Your reputation of having the worst customer service may be unfounded. Just communicate your approach to customer service more clearly and you will be the King of the trading Jungle. Thank you for assistance.
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| [2019-04-10 13:04:37] |
| Ken Burks - Posts: 7 |
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One last follow up. Compare the 1st level of support vs. Engineering support. Vastly different. C'mon you're better than that 1st responder. Take pride in your work and your company. I look forward to a long and successful relationship w/Sierra
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| [2019-04-10 16:07:20] |
| seandunaway - Posts: 352 |
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Hi Ken, just to clarify, I'm an end-user like you and not employed by SierraChart. Sorry for the misunderstanding. I agree, the quality of customer service here is unmatched anywhere. Where else can you get a response directly from the developers within hours? And the rare time there is a legitimate issue or needed feature, a new iteration is released within a day or two. All for the lowest fees in the industry. We are truly spoiled. |
| [2019-04-10 18:19:45] |
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Take you for the feedback. We are always trying to do our best and continue to do better.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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