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Direct MessagesDate/Time: Thu, 25 Apr 2024 16:41:39 +0000
Connectivity from SC to DTN is abending
View Count: 740
| [2019-04-08 18:45:39] |
| User832512 - Posts: 22 |
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Receiving the following intermittent connection messages in the Message Log: Opened cached Intraday file: C:\apps\SierraChart\Data\ES.20190600.CME_Eq.scid | 2019-04-08 13:27:35 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-04-08 13:34:24 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-04-08 13:34:24 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2019-04-08 13:34:24 DTC Client socket (1) | Signaling to core to close socket | 2019-04-08 13:34:24 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-04-08 13:34:24 Connection to the external service has been lost. | 2019-04-08 13:34:24 DTC Client socket (1) | Closed. | 2019-04-08 13:34:24 CTS Trading - DTC | Disconnected. | 2019-04-08 13:34:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-08 13:34:24 |
| [2019-04-08 18:47:22] |
| whats1thingnow - Posts: 407 |
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me too during the us day session :( Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine
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| [2019-04-08 18:49:27] |
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The issue is not with DTN. Our data provider Barchart is having some Internet connectivity issues. We do use their network for our servers. They have been informed about it, and they said they are urgently taking care of this. We do not want to go into details, but we are going to mitigate this problem by using a different provider soon with redundancy. This is something we have been actively working on. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-08 18:50:01
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| [2019-04-08 19:00:26] |
| whats1thingnow - Posts: 407 |
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ok, thanks for the update
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| [2019-04-08 19:08:45] |
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As we said, we are working to get another provider with full redundancy. These problems are just not good. And this will get solved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-08 19:08:54
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| [2019-04-10 15:44:41] |
| whats1thingnow - Posts: 407 |
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not sure if related, but it's like since this incident, there seems to be a lag and my charts are no longer updating according to the "chart update interval"? i'm used to seeing the bid/ask as i have the "chart update interval in milliseconds" set to 10 and all was working great (i see multiple updates within a second) but now, i'm seeing the dom update every second (similar speed to what i see on the sc replay) which is too slow for real-time trading... any ideas? Date Time Of Last Edit: 2019-04-10 15:44:57
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| [2019-04-10 18:09:55] |
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No it is not related. We definitely do not recommend a 10 ms update interval. It really should not be less than 100 ms and only set that on the particular charts you need: Chart Settings: Chart Update Interval in Milliseconds (Chart >> Chart Settings >> Display >> Chart Update Interval menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-11 02:52:58] |
| whats1thingnow - Posts: 407 |
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yes, i understand. my global update interval is set to 500 ms i have 2 doms and they are the only charts set to 10ms... they were working great until 2 days ago!! now, they seem to lag and update as slow as the other charts |
| [2019-04-11 07:37:47] |
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To whatever extent this is caused by the Barchart network issue that occurred two days ago, which would seem hard to believe, it will get resolved. they said there is a hardware replacement they need to do and we are seeing if they completed that but this really seems hard to believe this is causing the issue. At the time you mentioned this, we checked the data feed and it was very clear there were numerous updates within a single second. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-11 07:39:11
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