Support Board
Date/Time: Sun, 06 Jul 2025 20:57:58 +0000
I NEED TO HAVE A CALL WITH YOUR fee CHARGE $45 for below items.
View Count: 927
| [2019-04-08 12:32:42] |
| User610191 - Posts: 5 |
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good day, i have seen that you are charging $45 per hour and i don't know to reach and arrange with you the call? second i would like to link my account here with TD Ameirtrade and there are some technical guid i need assistance with. if i willing to pay $45 for 1 hours and i need to do the following: -set up the option future chain DOM (strike and price) -arranging the charts and link them with DOM -using Global symbol insteas of what you have in Sierra -complete link of my account with TDameirtrade -explain if there extra fees from your side. is it possible please to have someone of your expert to help with above items. kind regards, Saeed |
| [2019-04-09 09:30:47] |
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There really is not support for futures on chains within Sierra Chart. If you want to use TD Ameritrade, real-time futures data is going to require a separate data feed. We cannot help you with the global Symbol Settings. That needs to remain the same. We just want you to know these ahead of time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-09 09:53:06] |
| User610191 - Posts: 5 |
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ok, please arrange for me call with your expirt to solve remainin issue with your charge $45 per hour -arranging the charts and link them with DOM -using Global symbol insteas of what you have in Sierra -complete link of my account with TDameirtrade -explain if there extra fees from your side. * to explain to me when i linked my account i will be using thinkorswim normally with my study. regards, |
| [2019-04-09 11:03:43] |
| User610191 - Posts: 5 |
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Hello, i already funded my account with $ 50 through paypal waiting for your arrangment please kind regards |
| [2019-04-10 04:59:44] |
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We saw your email request for the refund. We apologize that we did not get back to you quickly enough. We can help you tomorrow . Would that work for you? Or did you just want to go ahead with the refund?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-10 05:53:22] |
| User610191 - Posts: 5 |
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actually the way you treat me is not fair more than 4 day i did not make any trade just waiting for your replay to other emails which toke 2 day and for the call if i didn't request the refound am sure you will not replay until next week. please proced with refound.
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| [2019-04-10 17:35:16] |
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We are more than happy to do that. And understand for these specialized requests, the delay is completely normal. We are more more more than happy to do the refund. What we cannot be expected to respond instantly to these kinds of requests. If you really want to know the truth, with what you are requesting we do not look forward to a call like this because there are things you are asking for, that are just not supported and then you want help with TD Ameritrade which can have all kinds of associated problems. This is not worth our time. We would be going through frustrations that we do not have control over. If you want the very best experience do not use CQG and do not use TD Ameritrade and instead use this particular service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-10 17:39:05
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