Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 19 May 2024 01:42:05 +0000
Custom studies on 2nd instance
View Count: 994
| [2019-03-29 13:44:00] |
| stever62 - Posts: 12 |
|
I have been running 2 instances of SC on the same computer for a long time - I use 1 for demo and 1 for live. I have always had custom studies on both that I have licenses for. Today, my first instance loaded the custom studies, but the 2nd instance did not. I tried shutting down and restarting, deleting chart and rebuilding. I got an error message that I needed a license. Finally, I completely uninstalled my 2nd instance of SC and then reinstalled. When I go to custom studies on 2nd instance, the only thing there is Sierra Chart Custom Studies - not my licensed ones or the User contributed ones like I see on the first instance Date Time Of Last Edit: 2019-03-29 14:09:38
|
| [2019-03-29 15:24:36] |
| |
|
You need to contact the Custom Study developer about this.
Sierra Chart Support |
| [2019-03-29 15:29:44] |
| stever62 - Posts: 12 |
|
But I don't even see the User Contributed ones on the 2nd instance like I do the first - and those come from Sierra ?
|
| [2019-03-29 16:06:59] |
| |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-29 17:15:22] |
| |
|
To get the User contributed Studies, you need to reinstall Sierra Chart: Software Download: Fast Update And make sure to enabled the Install Optional Components setting on the installer which is enabled by default. In each instance of Sierra Chart go to Help >> About. Is the Account Name the same between both of them? Also refer to: Resolving Custom Study File and Access Issues Otherwise, we are not identifying any issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-03-29 17:15:47
|
To post a message in this thread, you need to log in with your Sierra Chart account: