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Date/Time: Sun, 06 Jul 2025 06:47:12 +0000

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GAIN data issues again

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[2019-03-26 00:01:58] #1 [Go To First Post]
macguerra - Posts: 20
Neither my Live data nor Demo data is loading this evening. At least last night my Demo data was loading. I called GAIN and spoke with Melissa. She couldn't shed any light on the issue, said the GAIN trade desk didn't have any other reports of issues, and referred me to post on on Sierra Support Board. I'm getting a "connection error message from service: GAIN Capital/ OEC/ Invalid user name or password." I traded today. Data was working. I followed instructions about trying to reconnect by going to File/ Connect to Data Feed. Didn't produce results.

[2019-03-26 01:22:03] #2 [Go To First Post]
macguerra - Posts: 20
The issue persists. Any suggestions would be appreciated, thanks.

[2019-03-26 08:34:00] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I'm getting a "connection error message from service: GAIN Capital/ OEC/ Invalid user name or password." This message is quite clear. Refer to the first subsection here: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-03-26 08:34:01] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I'm getting a "connection error message from service: GAIN Capital/ OEC/ Invalid user name or password." This message is quite clear. Refer to the first subsection here: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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