Support Board
Date/Time: Sun, 06 Jul 2025 06:51:45 +0000
Initial Download/Setup Problem
View Count: 635
| [2019-03-25 19:48:41] |
| Chancellor - Posts: 1 |
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I successfully downloaded the software (I'm told) but had problems setting up the account. I did get an account setup by going to your site and using a different Account Name and Password than my first attempt. Now I have two desktop icons that both attempt to log in with the first Account Name/Password pair which are not recognized. How can I straighten this out so that I can log in from my desktop icon and remove the duplication? Also, I was not asked about OS or processor. Does your installation software detect that I am using Windows 7 on a 64 bit machine and install appropriately? Thanks |
| [2019-03-26 02:22:59] |
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Follow the instructions here to log in with a different account: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name You will see shortcuts on your desktop for the 32-bit version of Sierra Chart and 64-bit version of Sierra Chart: Software Download: Difference Between 32 and 64-bit Versions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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