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[Locked] - IB Symbol Problems - MSFT, INTC, CSCO

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[2013-11-19 15:17:28] #1 [Go To First Post]
user58907 - Posts: 83
Today is the second day these symbols are not available. I used to just have (eg.) MSFT as the symbol, since the error I have tried MSFT-STK-SMART, MSFT-STK-SMART-USD, MSFT-STK-NASDAQ, MSFT-STK-NASDAQ-USD, still just errors. Has anyone found a way around it? It's obviously not a SC issue (someone else using other API connectivity has the same issue)and I've put in a support ticket, still waiting. Log sections for some of the attempts; Symbol Error - CSCO-STK-SMART-USD is unknown, unavailable, or improperly formatted. \| 2013-11-18 13:23:40 Message from IB: The contract description specified for CSCO is ambiguous.. IB Error Code: 200. Request ID: 181. \| 2013-11-18 13:23:41 HD Request # 121 - Error downloading historical Intraday data for CSCO-STK-SMART-USD. The symbol is unknown to the server. \| 2013-11-18 13:23:41 Symbol Error - CSCO-STK-NASDAQ-USD is unknown, unavailable, or improperly formatted. \| 2013-11-18 13:24:07 Message from IB: No historical data query found for ticker id:184. IB Error Code: 366. Request ID: 184. \| 2013-11-18 13:24:07

[2013-11-19 15:23:11] #2 [Go To First Post]
User11942 - Posts: 298
MSFT-STK and CSCO-STK simply. Works for me here.

[2013-11-19 15:28:07] #3 [Go To First Post]
user58907 - Posts: 83
Unfortunately, does not work for me. Message from IB: No historical data query found for ticker id:37. IB Error Code: 366. Request ID: 37. \| 2013-11-19 10:23:52 Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\IB\Data\MSFT-STK.dly \| 2013-11-19 10:23:52 HD Request # 36 - Received 0 records and wrote 0 records for MSFT-STK \| 2013-11-19 10:23:52 HD Request # 36 - Daily download COMPLETE for MSFT-STK \| 2013-11-19 10:23:52 Message from IB: No historical data query found for ticker id:40. IB Error Code: 366. Request ID: 40. \| 2013-11-19 10:25:43 Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\IB\Data\CSCO-STK.dly \| 2013-11-19 10:25:43 HD Request # 37 - Received 0 records and wrote 0 records for CSCO-STK \| 2013-11-19 10:25:43 HD Request # 37 - Daily download COMPLETE for CSCO-STK \| 2013-11-19 10:25:43

[2013-11-19 16:27:08] #4 [Go To First Post]
User11942 - Posts: 298
I use standalone TWS ver 9412, SC ver 1048. Both MSFT-STK and MSFT-STK-SMART work. Hope it helps. Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MSFT-STK.dly \| 2013-11-19 11:10:56 HD Request # 22 - Downloading Historical Daily chart data for MSFT-STK. Starting date: 1963-11-20. Service: ib \| 2013-11-19 11:10:56 HD Request # 22 - Requesting 365 days of historical Daily data for MSFT-STK with end date 2013-11-19 \| 2013-11-19 11:10:56 HD Request # 22 - Processing historical data message from TWS \| 2013-11-19 11:10:56 HD Request # 22 - Receiving historical Daily data for MSFT-STK starting at 2012-11-20 \| 2013-11-19 11:10:56 Writing historical Daily data for MSFT-STK to the file MSFT-STK.dly \| 2013-11-19 11:10:56 HD Request # 22 - Received 252 records and wrote 252 records from 2012-11-20 00:00:00 to 2013-11-19 00:00:00. \| 2013-11-19 11:10:56 HD Request # 22 - Received 252 records from 2012-11-20 00:00:00 to 2013-11-19 00:00:00 (365.0 days) and wrote 252 records for MSFT-STK \| 2013-11-19 11:10:59 HD Request # 22 - Daily download COMPLETE for MSFT-STK \| 2013-11-19 11:10:59 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MSFT-STK-SMART.dly \| 2013-11-19 11:23:49 Interactive Brokers - Starting real-time market data updates for: MSFT-STK-SMART \| 2013-11-19 11:23:49 Subscribing to real-time True Data for symbol: MSFT SecType: STK Exchange: SMART Currency: USD \| 2013-11-19 11:23:49 Subscribing to symbol: MSFT SecType: STK Expiry: Exchange: SMART Currency: USD Multiplier: \| 2013-11-19 11:23:49 HD Request # 23 - Downloading Historical Daily chart data for MSFT-STK-SMART. Starting date: 1963-11-20. Service: ib \| 2013-11-19 11:23:50 HD Request # 23 - Requesting 365 days of historical Daily data for MSFT-STK-SMART with end date 2013-11-19 \| 2013-11-19 11:23:50 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MSFT-STK-SMART.dly \| 2013-11-19 11:23:50 HD Request # 23 - Processing historical data message from TWS \| 2013-11-19 11:23:50 HD Request # 23 - Receiving historical Daily data for MSFT-STK-SMART starting at 2012-11-20 \| 2013-11-19 11:23:50 Writing historical Daily data for MSFT-STK-SMART to the file MSFT-STK-SMART.dly \| 2013-11-19 11:23:50 HD Request # 23 - Received 252 records and wrote 252 records from 2012-11-20 00:00:00 to 2013-11-19 00:00:00. \| 2013-11-19 11:23:50 HD Request # 23 - Received 252 records from 2012-11-20 00:00:00 to 2013-11-19 00:00:00 (365.0 days) and wrote 252 records for MSFT-STK-SMART \| 2013-11-19 11:23:53 HD Request # 23 - Daily download COMPLETE for MSFT-STK-SMART \| 2013-11-19 11:23:53

[2013-11-19 16:34:03] #5 [Go To First Post]
user58907 - Posts: 83
I'm using standalone 9412 as well, SC1044. What I don't understand here is, excluding Futures, I have a total of 61 symbols from IB in SC. All have worked fine, out of the blue 3 stop working, the other 58 are fine with vanilla AAPL, JPM, etc. I could understand if all stopped working, but it's only the 3. Even more puzzling is these 3 symbols work for you. Thanks for sharing anyway. I've run out of stuff to try, so let's see what support comes up with. I'll post the outcome here.

[2013-11-19 17:35:15] #6 [Go To First Post]
user58907 - Posts: 83
SC Support. Please see here, according to IB they have made changes to their contracts database and the old formats do not work for some contracts (???). Responses from Pete-IB start on page 2 of the thread. http://www.elitetrader.com/vb/showthread.php?s=&threadid=279936&perpage=6&pagenumber=2

[2013-11-19 18:10:08] #7 [Go To First Post]
user58907 - Posts: 83
A Quote Tracker user on ET shared his experience. For MSFT, CSCO, INTC, specifying the exchange as ISLAND or BATS gets data. I have tried ISLAND and data is coming through. SMART does not work. Fortunately I am not trading from the charts, otherwise there'd be another can of worms there. This will keep me going until SC Support can work out something simpler, if that is possible with IB.

[2013-11-20 23:25:23] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are going to be looking into this. We just need some time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-20 23:27:20

[2013-11-26 22:31:27] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We were going to be solving this issue today by supporting the Primary Exchange member when specifying Interactive Brokers symbols. However, IB has contacted us and they are going to implement a solution on their side. You will need to specify the Exchange and the Primary Exchange by using this particular format here: https://www.sierrachart.com/index.php?l=doc/IBSymbols.html#Stock Refer to this section: Stocks With Specified Exchange and Primary Exchange Format Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-04-20 13:39:40] #10 [Go To First Post]
User623839 - Posts: 108
IB INTC still not working? Was this not resolved?

[2016-04-20 17:24:55] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure you are using the correct symbol format: Interactive Brokers Symbols If you still have a problem start a new Support Request and provide a copy of the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-20 17:25:07

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