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Date/Time: Mon, 22 Apr 2019 07:01:12 +0000



Occasional trouble with entering trade with cross-hair.

Support Request:
[2019-03-12 14:08:21]
User388767 - Posts: 9
Once again having difficulty entering trades with the cross hair. Appears mostly on the "Buy" side. The window shows the price wanted but the trade goes to the market price. This problem was fixed a few months ago but is back. I haven't changed any of the settings so don't know what would cause the problem (and don't recall the steps I took to fix the problem, per your instructions, so haven't been able to go back and check the settings). Obviously, I can't trade like this.
Thanks in advance for your able help.
[2019-03-12 17:07:23]
Sierra Chart Engineering - Posts: 71060
This is very vague for us but it sounds like the Chart DOM order type configuration is using left click operations for both Limit and Stop types. Refer to:
https://www.sierrachart.com/index.php?page=doc/GlobalTradeSettings.html#ChartDOMSettings

We do not think you should use left click operations for both Stop and Limit types. Left click should be limit types only and you can use right click for stop types.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-03-12 17:07:52

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